<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8">
<meta name="Generator" content="Microsoft Word 15 (filtered medium)">
<!--[if !mso]><style>v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style><![endif]--><style><!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:"Arial Narrow";
panose-1:2 11 6 6 2 2 2 3 2 4;}
@font-face
{font-family:"Bradley Hand ITC";
panose-1:3 7 4 2 5 3 2 3 2 3;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman",serif;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
p.msonormal0, li.msonormal0, div.msonormal0
{mso-style-name:msonormal;
mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
font-size:12.0pt;
font-family:"Times New Roman",serif;}
span.EmailStyle18
{mso-style-type:personal;
font-family:"Calibri",sans-serif;
color:windowtext;
font-weight:normal;
font-style:normal;
text-decoration:none none;}
span.EmailStyle19
{mso-style-type:personal;
font-family:"Calibri",sans-serif;
color:windowtext;
font-weight:normal;
font-style:normal;
text-decoration:none none;}
span.EmailStyle20
{mso-style-type:personal-reply;
font-family:"Calibri",sans-serif;
color:#1F497D;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang="EN-US" link="blue" vlink="purple">
<div class="WordSection1">
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Hi Lily,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">I’m looking at your example and doing some testing with other examples in your Primo. Your location (Books in Checkout) shows up under the Location Facet (which
in your case is labelled Location in Library). It is confusing that if a search only results in items from one location, the entire facet will be hidden. But it sounds like that is the intended design.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Your search for bottled water results in many different items, but of those that have locations (ie – the items you own in your library) they all have the same
location, so the system doesn’t display the Location facet.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">I’m not entirely convinced about their suggestion to use collection facet, because their justification that it will be “much less likely for the facet to have
less than two values” probably happens a lot more in smaller libraries like ours. Your search for bottled water would still have the same issue with the collection facet being hidden (unless these items are in fact in different collections). But perhaps there
is a benefit I haven’t realized.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial Narrow",sans-serif;color:#3B3838">Ryer Banta<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial Narrow",sans-serif;color:#3B3838">Information Literacy and Technology Librarian<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial Narrow",sans-serif;color:#3B3838">360-623-8121<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial Narrow",sans-serif;color:#3B3838"><a href="mailto:Ryer.Banta@centralia.edu"><span style="color:#0563C1">Ryer.Banta@centralia.edu</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial Narrow",sans-serif;color:#3B3838">Centralia College
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Wactclc-primo [mailto:wactclc-primo-bounces@lists.ctc.edu]
<b>On Behalf Of </b>Kun, Lily<br>
<b>Sent:</b> Wednesday, March 01, 2017 1:34 PM<br>
<b>To:</b> WACTCLC Primo discussions <wactclc-primo@lists.ctc.edu><br>
<b>Subject:</b> [Wactclc-primo] FW: Primo Facets - Question<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Is anybody having problems with items not appearing in the proper facets? Some of our physical books are not appearing in the “Books for Checkout” facet. However, they are
appearing in the “Available in the Library” facet. We put in a SalesForce ticket to ask about it and received a response that we can’t decipher.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">We were given a workaround, but we are not sure what the difference is between a “Location in the Library” facet and a “Collection” facet. Can anybody help us decipher this?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">This is the suggestion from SalesForce:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">I can suggest a workaround - instead of having a separate "Location in Library" facet, we could display your library locations in the Collection facet. The Collection facet is used by the Primo
Central records, which will make it much less likely for the facet to have less than two values to display.
<br>
At the moment you are not displaying the Collection facet at all, so I'm guessing that you might not like it or not find it beneficial, but unfortunately this is the only solution I believe will work as the behavior you're experiencing is correct and cannot
be changed.</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal"><b><span style="font-size:14.0pt;font-family:"Bradley Hand ITC"">Lily<o:p></o:p></span></b></p>
</div>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Support Portal [<a href="mailto:supportportal@exlibrisgroup.com">mailto:supportportal@exlibrisgroup.com</a>]
<br>
<b>Sent:</b> Monday, February 27, 2017 9:28 AM<br>
<b>To:</b> Kun, Lily <<a href="mailto:lkun@spscc.edu">lkun@spscc.edu</a>>; Laurente, Kathleen <<a href="mailto:klaurente@spscc.edu">klaurente@spscc.edu</a>><br>
<b>Subject:</b> New comment received for case #00388653, Title: "Books for Checkout" facet not showing for physical books in Alma ref:_00D300NaN._5003219IHPe:ref<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" align="center" style="text-align:center;background:white;vertical-align:top">
<span style="font-family:"Arial",sans-serif"><img border="0" width="298" height="150" style="width:3.1041in;height:1.5625in" id="_x0000_i1025" src="https://exlibrisgroup--c.na26.content.force.com/servlet/servlet.ImageServer?id=01532000001p3dx&oid=00D300000000NaN&lastMod=1473772088000"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><br>
<br>
Dear Lily Kun, <br>
<br>
A new comment was received for case #00388653: <br>
<br>
Case Title: "Books for Checkout" facet not showing for physical books in Alma <br>
<br>
Last comment: <br>
Hi Lily, <br>
<br>
The facet behavior you're seeing is expected. <br>
Primo is hard coded to only display a facet if there is more than one value to display. When you search for "bottled water" all of the items that have the location facet belong to the same location so the facet does not display. You can find the records by
using the "Available in the Library" facet instead. <br>
<br>
I can suggest a workaround - instead of having a separate "Location in Library" facet, we could display your library locations in the Collection facet. The Collection facet is used by the Primo Central records, which will make it much less likely for the facet
to have less than two values to display. <br>
At the moment you are not displaying the Collection facet at all, so I'm guessing that you might not like it or not find it beneficial, but unfortunately this is the only solution I believe will work as the behavior you're experiencing is correct and cannot
be changed. <br>
<br>
Please let me know what you think! <br>
<br>
<br>
Thank you, <br>
<br>
Maria Botvinik <br>
NA Tier 1 Team Leader <br>
Ex Libris, a ProQuest company <br>
<br>
Status: Pending Customer Response <br>
<br>
Priority: Normal <br>
<br>
Description: <br>
When I did a search for "bottled water" in Primo, I found three (3) books available in the library. Because all three of these books have a "Books for Checkout" location, I expected to have a "Books for Checkout" facet under Refine My Results | Location in
Library. However, the "Books for Checkout" facet did not show up as an option to refine my results.
<br>
<br>
When I did another search for just "water" in Primo, the "Books for Checkout" facet appeared. Why is the "Books for Checkout" facet appearing for some searches that have physical books and not other searches that have physical books?
<br>
<br>
See attached document for screenshots. <br>
<br>
FYI: When I checked all three of the records information under the "Get It @ SPSCC Library" tab, it has "Books for Checkout" in the location. When my cataloger compared these three records with other book records in Alma, we found out they had identical information
in the holdings and locations information. <br>
<br>
Lily <br>
<br>
Direct Link: <a href="https://exlibrisgroup.my.salesforce.com/50032000019IHPeAAO">
Click Here </a><br>
<br>
Best Regards, <br>
Ex Libris Support <br>
<br>
ref:_00D300NaN._5003219IHPe:ref </span><o:p></o:p></p>
</div>
</body>
</html>