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<p class="MsoNormal">I had the exact same problem and I put in a ticket. The response was that I wasn’t accessing the reports from the correct URL. The URL redirects and I had bookmarked the redirected URL rather than the originating one.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">This is our link that works:<o:p></o:p></p>
<p class="MsoNormal"><a href="http://wactc-primo.hosted.exlibrisgroup.com:1601/primo_publishing/admin/acegilogin.jsp"><span style="color:windowtext">http://wactc-primo.hosted.exlibrisgroup.com:1601/primo_publishing/admin/acegilogin.jsp</span></a>
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">It was redirecting to:<o:p></o:p></p>
<p class="MsoNormal"><a href="http://wactc-primo.hosted.exlibrisgroup.com:1601/primo_publishing/admin/action/menus.do"><span style="color:windowtext">http://wactc-primo.hosted.exlibrisgroup.com:1601/primo_publishing/admin/action/menus.do</span></a><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">In some of my email messages, I also have the URL for:<o:p></o:p></p>
<p class="MsoNormal"><a href="http://bellevue-primo.hosted.exlibrisgroup.com:1601/primo_publishing/admin/acegilogin.jsp"><span style="color:windowtext">http://bellevue-primo.hosted.exlibrisgroup.com:1601/primo_publishing/admin/acegilogin.jsp</span></a><o:p></o:p></p>
<p class="MsoNormal">but this gives the error message you are describing. <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Nicole<o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b>From:</b> Wactclc-primo [mailto:wactclc-primo-bounces@lists.ctc.edu]
<b>On Behalf Of </b>Ammons, Doug<br>
<b>Sent:</b> Wednesday, December 07, 2016 6:32 PM<br>
<b>To:</b> WACTCLC Primo discussions <wactclc-primo@lists.ctc.edu><br>
<b>Subject:</b> Re: [Wactclc-primo] Primo Reports - Help<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Traci,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">We are having the same problem but it’s been a low priority while we deal with other issues. We had a similar problem just getting to the Primo BO back in Spring, it had something to do with a network security
setting and the colon in the web address. I think our IT folks had to set up an exception for us.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Doug<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif"> Wactclc-primo [</span><a href="mailto:wactclc-primo-bounces@lists.ctc.edu"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif">mailto:wactclc-primo-bounces@lists.ctc.edu</span></a><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif">]
<b>On Behalf Of </b>Traci Taylor<br>
<b>Sent:</b> Wednesday, December 07, 2016 3:32 PM<br>
<b>To:</b> </span><a href="mailto:Wactclc-primo@lists.ctc.edu"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif">Wactclc-primo@lists.ctc.edu</span></a><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif"><br>
<b>Subject:</b> [Wactclc-primo] Primo Reports - Help<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Hi all, <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I am trying to run a report in Primo for the number of searches for the last fiscal year, July 1, 2015-June 30, 2016. When I try to run any of the reports, I get the following error message (see screenshots below).
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Is there a configuration change that I need to make? <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><img border="0" width="628" height="309" id="Picture_x0020_2" src="cid:image001.jpg@01D25127.6779DDE0" alt="cid:image001.jpg@01D25127.6779DDE0"><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><img border="0" width="628" height="335" id="Picture_x0020_3" src="cid:image002.jpg@01D25127.6779DDE0" alt="cid:image002.jpg@01D25127.6779DDE0"><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Best Regards, <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Traci<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Traci Taylor, MLS<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Systems Librarian<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Bellingham Technical College<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">3028 Lindbergh Ave. <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Bellingham,WA 98225<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Email | </span><a href="mailto:ttaylor@btc.edu">ttaylor@btc.edu</a><span style="color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Phone |360.752.8488<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><img border="0" width="147" height="83" id="Picture_x0020_1" src="cid:image003.png@01D25127.6779DDE0" alt="Alma_Certified_Admin_Logo resized"></span><span style="color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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