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<p class="MsoNormal">Thanks, Wade! Removing that email made the difference. I got the email from the preview letter immediately.<o:p></o:p></p>
<p class="MsoNormal">Is that email needed for any other reason? Will it cause other problems if it is not in there?<o:p></o:p></p>
<p class="MsoNormal">Adrienne<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Wactclc-alma <wactclc-alma-bounces@lists.ctc.edu>
<b>On Behalf Of </b>Guidry, Wade<br>
<b>Sent:</b> Thursday, May 26, 2022 4:56 PM<br>
<b>To:</b> WACTCLC Alma Discussion <wactclc-alma@lists.ctc.edu><br>
<b>Subject:</b> Re: [Wactclc-alma] [EXTERNAL] - ILL Link for Unavailable Articles<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Sorry, the behavior of the ‘from’ address for this letter is explained here:<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><a href="https://knowledge.exlibrisgroup.com/Alma/Product_Documentation/010Alma_Online_Help_(English)/050Administration/050Configuring_General_Alma_Functions/070Configuring_Alma_Letters#Configuring_Outgoing_Email">Configuring Alma Letters
- Ex Libris Knowledge Center (exlibrisgroup.com)</a><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">So, the from address in this case is being picked up from the email address configured in the library configuration (Alma Config / General / Edit Library Info, and then edit the contact info tab).<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">So, I’d recommend removing the address from the library configuration, and giving that a try.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><i><span style="font-size:10.5pt;font-family:Roboto;color:black;background:white">For some letters, such as several resource sharing letters, the <span class="screenelement"><b>From:</b></span> address contains the library's email <b>preferred</b> address,
if this address is configured. If the address is not configured, the letters use </span><a href="mailto:ILL@exlibrisgroup.com" target="_blank" title="mailto:ILL@exlibrisgroup.com"><span style="font-size:10.5pt;font-family:Roboto;background:white">ILL@exlibrisgroup.com</span></a></i><i><span style="font-size:10.5pt;font-family:Roboto;color:black;background:white"> as
the From address. The list of letters with this behavior is:</span><o:p></o:p></i></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal" style="color:black;margin-top:3.0pt;margin-bottom:3.0pt;mso-list:l0 level1 lfo3;background:white">
<span style="font-size:10.5pt;font-family:Roboto">Borrower Overdue Email Letter<o:p></o:p></span></li><li class="MsoNormal" style="color:black;margin-top:3.0pt;margin-bottom:3.0pt;mso-list:l0 level1 lfo3;background:white">
<span style="font-size:10.5pt;font-family:Roboto">Externally Obtained Letter<o:p></o:p></span></li><li class="MsoNormal" style="color:black;margin-top:3.0pt;margin-bottom:3.0pt;mso-list:l0 level1 lfo3;background:white">
<span style="font-size:10.5pt;font-family:Roboto">Ful Cancel Email Letter<o:p></o:p></span></li><li class="MsoNormal" style="color:black;margin-top:3.0pt;margin-bottom:3.0pt;mso-list:l0 level1 lfo3;background:white">
<span style="font-size:10.5pt;font-family:Roboto">Ful Damaged Email Letter<o:p></o:p></span></li><li class="MsoNormal" style="color:black;margin-top:3.0pt;margin-bottom:3.0pt;mso-list:l0 level1 lfo3;background:white">
<span style="font-size:10.5pt;font-family:Roboto">Ful Lost Email Letter<o:p></o:p></span></li><li class="MsoNormal" style="color:black;margin-top:3.0pt;margin-bottom:3.0pt;mso-list:l0 level1 lfo3;background:white">
<span style="font-size:10.5pt;font-family:Roboto">Ful Outgoing Email Letter<o:p></o:p></span></li><li class="MsoNormal" style="color:black;margin-top:3.0pt;margin-bottom:3.0pt;mso-list:l0 level1 lfo3;background:white">
<span style="font-size:10.5pt;font-family:Roboto">Ful Renew Email Letter<o:p></o:p></span></li><li class="MsoNormal" style="color:black;margin-top:3.0pt;margin-bottom:3.0pt;mso-list:l0 level1 lfo3;background:white">
<span style="font-size:10.5pt;font-family:Roboto">Lending Recall Email Letter<o:p></o:p></span></li><li class="MsoNormal" style="color:black;margin-top:3.0pt;margin-bottom:3.0pt;mso-list:l0 level1 lfo3;background:white">
<b><span style="font-size:10.5pt;font-family:Roboto">Query To Patron Letter<o:p></o:p></span></b></li><li class="MsoNormal" style="color:black;margin-top:3.0pt;margin-bottom:3.0pt;mso-list:l0 level1 lfo3;background:white">
<span style="font-size:10.5pt;font-family:Roboto">Borrower Receive Email Letter<o:p></o:p></span></li><li class="MsoNormal" style="color:black;margin-top:3.0pt;margin-bottom:3.0pt;mso-list:l0 level1 lfo3;background:white">
<span style="font-size:10.5pt;font-family:Roboto">Borrower Return Email Letter<o:p></o:p></span></li><li class="MsoNormal" style="color:black;margin-top:3.0pt;margin-bottom:3.0pt;mso-list:l0 level1 lfo3;background:white">
<span style="font-size:10.5pt;font-family:Roboto">General Message Email Letter<o:p></o:p></span></li><li class="MsoNormal" style="color:black;margin-top:3.0pt;margin-bottom:3.0pt;mso-list:l0 level1 lfo3;background:white">
<span style="font-size:10.5pt;font-family:Roboto">Lender Email Letter<o:p></o:p></span></li><li class="MsoNormal" style="color:black;margin-top:3.0pt;margin-bottom:3.0pt;mso-list:l0 level1 lfo3;background:white">
<span style="font-size:10.5pt;font-family:Roboto">Resource Sharing Return Slip Letter<o:p></o:p></span></li><li class="MsoNormal" style="color:black;margin-top:3.0pt;margin-bottom:3.0pt;mso-list:l0 level1 lfo3;background:white">
<span style="font-size:10.5pt;font-family:Roboto">Interested In Letter<o:p></o:p></span></li><li class="MsoNormal" style="color:black;margin-top:3.0pt;margin-bottom:3.0pt;mso-list:l0 level1 lfo3;background:white">
<span style="font-size:10.5pt;font-family:Roboto">ARTEmail message<o:p></o:p></span></li><li class="MsoNormal" style="color:black;margin-top:3.0pt;margin-bottom:3.0pt;mso-list:l0 level1 lfo3;background:white">
<span style="font-size:10.5pt;font-family:Roboto">OrderListLetter (if any of the library's email addresses are of type 'Order response')<o:p></o:p></span></li></ul>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Wade Guidry<o:p></o:p></p>
<p class="MsoNormal">Library Consortium Services Manager, WACTCLC<o:p></o:p></p>
<p class="MsoNormal"><a href="mailto:wadeg@bigbend.edu"><span style="color:blue">wadeg@bigbend.edu</span></a><o:p></o:p></p>
<p class="MsoNormal">(509) 760-4474<o:p></o:p></p>
<p class="MsoNormal"><a href="http://www.wactclc.org/"><span style="color:blue">http://www.wactclc.org</span></a><o:p></o:p></p>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Wactclc-alma <<a href="mailto:wactclc-alma-bounces@lists.ctc.edu">wactclc-alma-bounces@lists.ctc.edu</a>>
<b>On Behalf Of </b>Guidry, Wade<br>
<b>Sent:</b> Thursday, May 26, 2022 4:45 PM<br>
<b>To:</b> WACTCLC Alma Discussion <<a href="mailto:wactclc-alma@lists.ctc.edu">wactclc-alma@lists.ctc.edu</a>><br>
<b>Subject:</b> Re: [Wactclc-alma] [EXTERNAL] - ILL Link for Unavailable Articles<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<table class="MsoNormalTable" border="1" cellspacing="3" cellpadding="0" width="100%" style="width:100.0%;background:#F2DEA2;border:solid #A57D03 1.0pt">
<tbody>
<tr>
<td style="border:none;padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal"><b><span style="color:#A57D03">CAUTION:</span></b><span style="color:black"> Originated outside our network. Do not click links or open attachments unless you validate the sender.</span><o:p></o:p></p>
</td>
</tr>
</tbody>
</table>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p class="MsoNormal">I’d suggest testing from an actual ILL request.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">If you’re testing from the letter template preview, within the letter configuration, those emails may be handled slightly differently, I couldn’t say.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Wade Guidry<o:p></o:p></p>
<p class="MsoNormal">Library Consortium Services Manager, WACTCLC<o:p></o:p></p>
<p class="MsoNormal"><a href="mailto:wadeg@bigbend.edu"><span style="color:blue">wadeg@bigbend.edu</span></a><o:p></o:p></p>
<p class="MsoNormal">(509) 760-4474<o:p></o:p></p>
<p class="MsoNormal"><a href="http://www.wactclc.org/"><span style="color:blue">http://www.wactclc.org</span></a><o:p></o:p></p>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Wactclc-alma <<a href="mailto:wactclc-alma-bounces@lists.ctc.edu">wactclc-alma-bounces@lists.ctc.edu</a>>
<b>On Behalf Of </b>Adrienne Roush<br>
<b>Sent:</b> Thursday, May 26, 2022 4:10 PM<br>
<b>To:</b> WACTCLC Alma Discussion <<a href="mailto:wactclc-alma@lists.ctc.edu">wactclc-alma@lists.ctc.edu</a>><br>
<b>Subject:</b> Re: [Wactclc-alma] [EXTERNAL] - ILL Link for Unavailable Articles<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<table class="MsoNormalTable" border="1" cellspacing="3" cellpadding="0" width="100%" style="width:100.0%;background:#F2DEA2;border:solid #A57D03 1.0pt">
<tbody>
<tr>
<td style="border:none;padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal"><b><span style="color:#A57D03">CAUTION:</span></b><span style="color:black"> Originated outside our network. Do not click links or open attachments unless you validate the sender.</span><o:p></o:p></p>
</td>
</tr>
</tbody>
</table>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p class="MsoNormal">I went in and removed the addressfrom, left it blank and saved. When I went back in, it had automatically filled in GHC Library
<a href="mailto:no-reply@exlibrisgroup.com">no-reply@exlibrisgroup.com</a><o:p></o:p></p>
<p class="MsoNormal">I tried sending again, no luck to my GHC but ok to my gmail.<o:p></o:p></p>
<p class="MsoNormal">Then I toggled that field to <b>disabled</b> and saved. Sent the test again, same results.
<o:p></o:p></p>
<p class="MsoNormal">I cannot figure out where it is even getting the “<a href="mailto:lib-circ@ghc.edu%20via%20exlibrisgroup.com">lib-circ@ghc.edu via exlibrisgroup.com</a>” from that template!<o:p></o:p></p>
<p class="MsoNormal">Adrienne<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Wactclc-alma <<a href="mailto:wactclc-alma-bounces@lists.ctc.edu">wactclc-alma-bounces@lists.ctc.edu</a>>
<b>On Behalf Of </b>Guidry, Wade<br>
<b>Sent:</b> Thursday, May 26, 2022 3:38 PM<br>
<b>To:</b> WACTCLC Alma Discussion <<a href="mailto:wactclc-alma@lists.ctc.edu">wactclc-alma@lists.ctc.edu</a>><br>
<b>Subject:</b> Re: [Wactclc-alma] [EXTERNAL] - ILL Link for Unavailable Articles<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Just FYI, leaving ‘addressfrom’ blank will default the from address to the default value of ‘alma@exlibrisgroup.com’<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Wade Guidry<o:p></o:p></p>
<p class="MsoNormal">Library Consortium Services Manager, WACTCLC<o:p></o:p></p>
<p class="MsoNormal"><a href="mailto:wadeg@bigbend.edu"><span style="color:blue">wadeg@bigbend.edu</span></a><o:p></o:p></p>
<p class="MsoNormal">(509) 760-4474<o:p></o:p></p>
<p class="MsoNormal"><a href="http://www.wactclc.org/"><span style="color:blue">http://www.wactclc.org</span></a><o:p></o:p></p>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Wactclc-alma <<a href="mailto:wactclc-alma-bounces@lists.ctc.edu">wactclc-alma-bounces@lists.ctc.edu</a>>
<b>On Behalf Of </b>Guidry, Wade<br>
<b>Sent:</b> Thursday, May 26, 2022 3:35 PM<br>
<b>To:</b> WACTCLC Alma Discussion <<a href="mailto:wactclc-alma@lists.ctc.edu">wactclc-alma@lists.ctc.edu</a>><br>
<b>Subject:</b> Re: [Wactclc-alma] [EXTERNAL] - ILL Link for Unavailable Articles<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<table class="MsoNormalTable" border="1" cellspacing="3" cellpadding="0" width="100%" style="width:100.0%;background:#F2DEA2;border:solid #A57D03 1.0pt">
<tbody>
<tr>
<td style="border:none;padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal"><b><span style="color:#A57D03">CAUTION:</span></b><span style="color:black"> Originated outside our network. Do not click links or open attachments unless you validate the sender.</span><o:p></o:p></p>
</td>
</tr>
</tbody>
</table>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p class="MsoNormal">Try removing the ‘addressfrom’ value in the letter configuration altogether, and just leaving it blank.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Wade Guidry<o:p></o:p></p>
<p class="MsoNormal">Library Consortium Services Manager, WACTCLC<o:p></o:p></p>
<p class="MsoNormal"><a href="mailto:wadeg@bigbend.edu"><span style="color:blue">wadeg@bigbend.edu</span></a><o:p></o:p></p>
<p class="MsoNormal">(509) 760-4474<o:p></o:p></p>
<p class="MsoNormal"><a href="http://www.wactclc.org/"><span style="color:blue">http://www.wactclc.org</span></a><o:p></o:p></p>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Wactclc-alma <<a href="mailto:wactclc-alma-bounces@lists.ctc.edu">wactclc-alma-bounces@lists.ctc.edu</a>>
<b>On Behalf Of </b>Adrienne Roush<br>
<b>Sent:</b> Thursday, May 26, 2022 3:27 PM<br>
<b>To:</b> WACTCLC Alma Discussion <<a href="mailto:wactclc-alma@lists.ctc.edu">wactclc-alma@lists.ctc.edu</a>><br>
<b>Subject:</b> Re: [Wactclc-alma] [EXTERNAL] - ILL Link for Unavailable Articles<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<table class="MsoNormalTable" border="1" cellspacing="3" cellpadding="0" width="100%" style="width:100.0%;background:#F2DEA2;border:solid #A57D03 1.0pt">
<tbody>
<tr>
<td style="border:none;padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal"><b><span style="color:#A57D03">CAUTION:</span></b><span style="color:black"> Originated outside our network. Do not click links or open attachments unless you validate the sender.</span><o:p></o:p></p>
</td>
</tr>
</tbody>
</table>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p class="MsoNormal">Hi again,<o:p></o:p></p>
<p class="MsoNormal">I did a test and it doesn’t come through to my GHC email (just did a preview letter test send) but the preview test did get through to my gmail account.
<o:p></o:p></p>
<p class="MsoNormal">I see on the successful one (to gmail) it is says from “<a href="mailto:lib-circ@ghc.edu%20via%20exlibrisgroup.com">lib-circ@ghc.edu via exlibrisgroup.com</a>” but in the letter settings I have the addressFrom field as “GHC Library <<a href="mailto:no-reply@exlibrisgroup.com">no-reply@exlibrisgroup.com</a>>"
which I thought was the correct way to process it. <o:p></o:p></p>
<p class="MsoNormal">Our other notices that are successfully sending also have addressFrom field as “GHC Library <<a href="mailto:no-reply@exlibrisgroup.com">no-reply@exlibrisgroup.com</a>>"
<o:p></o:p></p>
<p class="MsoNormal">I cannot find the <a href="mailto:lib-circ@ghc.edu">lib-circ@ghc.edu</a> email listed anywhere in the
<span class="pagetitle">Query To Patron Letter.<o:p></o:p></span></p>
<p class="MsoNormal">Any ideas?<o:p></o:p></p>
<p class="MsoNormal">Thanks,<o:p></o:p></p>
<p class="MsoNormal">Adrienne<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Wactclc-alma <<a href="mailto:wactclc-alma-bounces@lists.ctc.edu">wactclc-alma-bounces@lists.ctc.edu</a>>
<b>On Behalf Of </b>Guidry, Wade<br>
<b>Sent:</b> Thursday, May 26, 2022 12:33 PM<br>
<b>To:</b> WACTCLC Alma Discussion <<a href="mailto:wactclc-alma@lists.ctc.edu">wactclc-alma@lists.ctc.edu</a>><br>
<b>Subject:</b> Re: [Wactclc-alma] [EXTERNAL] - ILL Link for Unavailable Articles<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">The issue doesn’t appear to be with configuration.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I created an ILL from GHC for myself and then sent a note about it.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I received the message at <a href="mailto:wadeg@bigbend.edu">
wadeg@bigbend.edu</a>. So Alma is sending the notices.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Whether the notices get received is going to depend on the address that they are being sent to.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">If you’ve been trying to send them to ghc addresses, and they aren’t being delivered, I’d suggest contacting your IT folks, as the messages are probably being blocked for some reason.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">If you want to do a test, change the email address in a test account, and then try resending the message with a different email target.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Wade Guidry<o:p></o:p></p>
<p class="MsoNormal">Library Consortium Services Manager, WACTCLC<o:p></o:p></p>
<p class="MsoNormal"><a href="mailto:wadeg@bigbend.edu"><span style="color:blue">wadeg@bigbend.edu</span></a><o:p></o:p></p>
<p class="MsoNormal">(509) 760-4474<o:p></o:p></p>
<p class="MsoNormal"><a href="http://www.wactclc.org/"><span style="color:blue">http://www.wactclc.org</span></a><o:p></o:p></p>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Wactclc-alma <<a href="mailto:wactclc-alma-bounces@lists.ctc.edu">wactclc-alma-bounces@lists.ctc.edu</a>>
<b>On Behalf Of </b>Adrienne Roush<br>
<b>Sent:</b> Thursday, May 26, 2022 11:25 AM<br>
<b>To:</b> WACTCLC Alma Discussion <<a href="mailto:wactclc-alma@lists.ctc.edu">wactclc-alma@lists.ctc.edu</a>><br>
<b>Subject:</b> Re: [Wactclc-alma] [EXTERNAL] - ILL Link for Unavailable Articles<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<table class="MsoNormalTable" border="1" cellspacing="3" cellpadding="0" width="100%" style="width:100.0%;background:#F2DEA2;border:solid #A57D03 1.0pt">
<tbody>
<tr>
<td style="border:none;padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal"><b><span style="color:#A57D03">CAUTION:</span></b><span style="color:black"> Originated outside our network. Do not click links or open attachments unless you validate the sender.</span><o:p></o:p></p>
</td>
</tr>
</tbody>
</table>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p class="MsoNormal">Hi,<o:p></o:p></p>
<p class="MsoNormal">I don’t have patron query templates in my configuration, I have patron query types. I have one of those enabled.
<o:p></o:p></p>
<p class="MsoNormal"><img border="0" width="859" height="248" style="width:8.95in;height:2.5833in" id="Picture_x0020_1" src="cid:image011.jpg@01D874D9.B5A4C7B0"><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Is that the equivalent? <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thanks,<o:p></o:p></p>
<p class="MsoNormal">Adrienne<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Wactclc-alma <<a href="mailto:wactclc-alma-bounces@lists.ctc.edu">wactclc-alma-bounces@lists.ctc.edu</a>>
<b>On Behalf Of </b>Guidry, Wade<br>
<b>Sent:</b> Tuesday, May 24, 2022 11:32 AM<br>
<b>To:</b> WACTCLC Alma Discussion <<a href="mailto:wactclc-alma@lists.ctc.edu">wactclc-alma@lists.ctc.edu</a>><br>
<b>Subject:</b> Re: [Wactclc-alma] [EXTERNAL] - ILL Link for Unavailable Articles<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Looks like you need to configure at least one patron query template to send that letter.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">So, take a look at the following if you haven’t already:<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><a href="https://knowledge.exlibrisgroup.com/Alma/Product_Documentation/010Alma_Online_Help_(English)/030Fulfillment/080Configuring_Fulfillment/060Resource_Sharing/010Basic_Resource_Sharing_Configurations#Configuring_Patron_Queries">Basic
Resource Sharing Configurations - Ex Libris Knowledge Center (exlibrisgroup.com)</a><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Wade Guidry<o:p></o:p></p>
<p class="MsoNormal">Library Consortium Services Manager, WACTCLC<o:p></o:p></p>
<p class="MsoNormal"><a href="mailto:wadeg@bigbend.edu"><span style="color:blue">wadeg@bigbend.edu</span></a><o:p></o:p></p>
<p class="MsoNormal">(509) 760-4474<o:p></o:p></p>
<p class="MsoNormal"><a href="http://www.wactclc.org/"><span style="color:blue">http://www.wactclc.org</span></a><o:p></o:p></p>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Wactclc-alma <<a href="mailto:wactclc-alma-bounces@lists.ctc.edu">wactclc-alma-bounces@lists.ctc.edu</a>>
<b>On Behalf Of </b>Adrienne Roush<br>
<b>Sent:</b> Monday, May 16, 2022 2:52 PM<br>
<b>To:</b> WACTCLC Alma Discussion <<a href="mailto:wactclc-alma@lists.ctc.edu">wactclc-alma@lists.ctc.edu</a>><br>
<b>Subject:</b> Re: [Wactclc-alma] [EXTERNAL] - ILL Link for Unavailable Articles<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<table class="MsoNormalTable" border="1" cellspacing="3" cellpadding="0" width="100%" style="width:100.0%;background:#F2DEA2;border:solid #A57D03 1.0pt">
<tbody>
<tr>
<td style="border:none;padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal"><b><span style="color:#A57D03">CAUTION:</span></b><span style="color:black"> Originated outside our network. Do not click links or open attachments unless you validate the sender.</span><o:p></o:p></p>
</td>
</tr>
</tbody>
</table>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p class="MsoNormal">Thank you abby!<o:p></o:p></p>
<p class="MsoNormal">Both of those letters are enabled, and I double-checked the addressFrom and it is the same as for another notice that seems to be working. Both use GHC Library <<a href="mailto:no-reply@exlibrisgroup.com">no-reply@exlibrisgroup.com</a>><o:p></o:p></p>
<p class="MsoNormal">Still brainstorming here….<o:p></o:p></p>
<p class="MsoNormal">Adrienne<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Wactclc-alma <<a href="mailto:wactclc-alma-bounces@lists.ctc.edu">wactclc-alma-bounces@lists.ctc.edu</a>>
<b>On Behalf Of </b>Abby Koehler<br>
<b>Sent:</b> Monday, May 16, 2022 1:57 PM<br>
<b>To:</b> WACTCLC Alma Discussion <<a href="mailto:wactclc-alma@lists.ctc.edu">wactclc-alma@lists.ctc.edu</a>><br>
<b>Subject:</b> Re: [Wactclc-alma] [EXTERNAL] - ILL Link for Unavailable Articles<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p class="MsoNormal"><span style="font-size:12.0pt;color:black">Hi Adrienne,<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:12.0pt;color:black">The same thing is happening for us. I have a feeling that I haven't turned on the correct 'letter' to be sent to a person when I check that box. The same behavior happens when we cancel a hold,
we tick the Notify box but nothing happens.<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:12.0pt;color:black"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:12.0pt;color:black">In the Config --> General --> Letters Configuration, if you search for 'query,' I can see two letters to enable: Query To Patron letter and Query To Requester Letter. I don't have either of them
enabled yet, do you? Would turning on one of them work in your situation?<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:12.0pt;color:black"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:12.0pt;color:black">Just a note -- there might be further issues with the addressFrom field on that letter, if I remember some other recent conversations on this list... so definitely copy the addressFrom email from
another one of your letters, I think.<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:12.0pt;color:black"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:12.0pt;color:black">Curious if it will work!<o:p></o:p></span></p>
</div>
<div>
<div>
<p class="MsoNormal"><span style="font-size:12.0pt;color:black"><o:p> </o:p></span></p>
</div>
<div id="Signature">
<div>
<p>abby koehler<o:p></o:p></p>
<p>she/h<span style="color:#C3971D">e</span>r/hers<o:p></o:p></p>
<p>Systems Librarian<o:p></o:p></p>
<p>Whatcom Community College<o:p></o:p></p>
<p>360.383.3287<o:p></o:p></p>
</div>
</div>
</div>
<div class="MsoNormal" align="center" style="text-align:center">
<hr size="2" width="98%" align="center">
</div>
<div id="divRplyFwdMsg">
<p class="MsoNormal"><b><span style="color:black">From:</span></b><span style="color:black"> Wactclc-alma <<a href="mailto:wactclc-alma-bounces@lists.ctc.edu">wactclc-alma-bounces@lists.ctc.edu</a>> on behalf of Adrienne Roush <<a href="mailto:adrienne.roush@ghc.edu">adrienne.roush@ghc.edu</a>><br>
<b>Sent:</b> Monday, May 16, 2022 11:29 AM<br>
<b>To:</b> WACTCLC Alma Discussion <<a href="mailto:wactclc-alma@lists.ctc.edu">wactclc-alma@lists.ctc.edu</a>><br>
<b>Subject:</b> Re: [Wactclc-alma] [EXTERNAL] - ILL Link for Unavailable Articles</span>
<o:p></o:p></p>
<div>
<p class="MsoNormal"> <o:p></o:p></p>
</div>
</div>
<div>
<p style="margin-bottom:12.0pt"><strong><span style="font-size:13.5pt;font-family:"Verdana",sans-serif;color:red">CAUTION: This email originated from outside your organization. Exercise caution when opening attachments or clicking links, especially from unknown
senders.</span></strong><o:p></o:p></p>
<div>
<p class="xmsonormal"><span style="font-size:11.0pt">Hi again,</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt">I’ve started getting resource sharing requests through the new form! I’m so glad it’s working.</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt">However, now I have a different issue. I had a question for a patron, so used the option to send them a query. It does not seem to have done anything. I cc’d my email so I’d have a copy of what I said and
nothing is coming through. If I didn’t get it, I expect the student didn’t either!</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt">What steps have I missed? </span>
<o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt">Thanks so much!</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt">Adrienne</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt"> </span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt">Adrienne Roush</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt">(she/her)</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt"> </span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt">Librarian</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt">John Spellman Library</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt"><a href="https://www.ghc.edu/">Grays Harbor College</a></span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt"><a href="mailto:adrienne.roush@ghc.edu%0d">adrienne.roush@ghc.edu</a></span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt">360-538-4053</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt"><a href="https://ghc.libguides.com/home">ghc.edu/library</a></span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt"> </span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt"> </span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt"> </span><o:p></o:p></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="xmsonormal"><b><span style="font-size:11.0pt">From:</span></b><span style="font-size:11.0pt"> Wactclc-alma <<a href="mailto:wactclc-alma-bounces@lists.ctc.edu">wactclc-alma-bounces@lists.ctc.edu</a>>
<b>On Behalf Of </b>Guidry, Wade<br>
<b>Sent:</b> Friday, March 11, 2022 4:01 PM<br>
<b>To:</b> WACTCLC Alma Discussion <<a href="mailto:wactclc-alma@lists.ctc.edu">wactclc-alma@lists.ctc.edu</a>><br>
<b>Subject:</b> Re: [Wactclc-alma] [EXTERNAL] - ILL Link for Unavailable Articles</span><o:p></o:p></p>
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<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt">Ahhh… thanks, Adrienne. yes, it’s the patron load.</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt"> </span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt">I’m surprised it’s taken this long to surface.</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt"> </span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt">I’ve already emailed Michelle about it.</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt"> </span><o:p></o:p></p>
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<p class="xmsonormal"><span style="font-size:11.0pt"> </span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt"> </span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt">Wade Guidry</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt">Library Consortium Services Manager, WACTCLC</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt"><a href="mailto:wadeg@bigbend.edu"><span style="color:blue">wadeg@bigbend.edu</span></a></span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt">(509) 760-4474</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt"><a href="http://www.wactclc.org/"><span style="color:blue">http://www.wactclc.org</span></a></span><o:p></o:p></p>
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<p class="xmsonormal"><span style="font-size:11.0pt"> </span><o:p></o:p></p>
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<p class="xmsonormal"><b><span style="font-size:11.0pt">From:</span></b><span style="font-size:11.0pt"> Wactclc-alma <<a href="mailto:wactclc-alma-bounces@lists.ctc.edu">wactclc-alma-bounces@lists.ctc.edu</a>>
<b>On Behalf Of </b>Adrienne Roush<br>
<b>Sent:</b> Friday, March 11, 2022 3:49 PM<br>
<b>To:</b> WACTCLC Alma Discussion <<a href="mailto:wactclc-alma@lists.ctc.edu">wactclc-alma@lists.ctc.edu</a>><br>
<b>Subject:</b> Re: [Wactclc-alma] [EXTERNAL] - ILL Link for Unavailable Articles</span><o:p></o:p></p>
</div>
</div>
<p class="xmsonormal"> <o:p></o:p></p>
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<p class="xmsonormal"><b><span style="font-size:11.0pt;color:#A57D03">CAUTION:</span></b><span style="font-size:11.0pt;color:black"> Originated outside our network. Do not click links or open attachments unless you validate the sender.</span><o:p></o:p></p>
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<p><span style="font-size:12.0pt;color:black">I'm using my campus login, <a href="mailto:adrienne.roush@ghc.edu">
adrienne.roush@ghc.edu</a></span><o:p></o:p></p>
<p><span style="font-size:12.0pt;color:black">When I check my user group, since it is now coming through ctcLink, I am "Faculty (not listed)" as opposed to previously, "Faculty/Admin" which is what you are listed as.</span><o:p></o:p></p>
<p><span style="font-size:12.0pt;color:black">Hmmm... is this something I need to change in the policy or should we try and fix it through the ctcLink upload?</span><o:p></o:p></p>
<p><span style="font-size:12.0pt;color:black">Thanks,</span><o:p></o:p></p>
<p><span style="font-size:12.0pt;color:black">Adrienne</span><o:p></o:p></p>
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<p class="xmsonormal"><b><span style="font-size:11.0pt;color:black">From:</span></b><span style="font-size:11.0pt;color:black"> Wactclc-alma <<a href="mailto:wactclc-alma-bounces@lists.ctc.edu">wactclc-alma-bounces@lists.ctc.edu</a>> on behalf of Guidry, Wade
<<a href="mailto:WadeG@bigbend.edu">WadeG@bigbend.edu</a>><br>
<b>Sent:</b> Friday, March 11, 2022 3:45:07 PM<br>
<b>To:</b> WACTCLC Alma Discussion<br>
<b>Subject:</b> Re: [Wactclc-alma] [EXTERNAL] - ILL Link for Unavailable Articles</span><span style="font-size:11.0pt">
</span><o:p></o:p></p>
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<p class="xmsonormal"><span style="font-size:11.0pt">I see. I’m not seeing the Interlibrary link when I log in, and my user group is faculty.</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt"> </span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt">How are you logging into Primo? Ie, what username are you using?</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt"> </span><o:p></o:p></p>
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<p class="xmsonormal"><span style="font-size:11.0pt"> </span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt"> </span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt">Wade Guidry</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt">Library Consortium Services Manager, WACTCLC</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt"><a href="mailto:wadeg@bigbend.edu"><span style="color:blue">wadeg@bigbend.edu</span></a></span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt">(509) 760-4474</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt"><a href="http://www.wactclc.org/"><span style="color:blue">http://www.wactclc.org</span></a></span><o:p></o:p></p>
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<p class="xmsonormal"><b><span style="font-size:11.0pt">From:</span></b><span style="font-size:11.0pt"> Wactclc-alma <<a href="mailto:wactclc-alma-bounces@lists.ctc.edu">wactclc-alma-bounces@lists.ctc.edu</a>>
<b>On Behalf Of </b>Adrienne Roush<br>
<b>Sent:</b> Friday, March 11, 2022 3:17 PM<br>
<b>To:</b> WACTCLC Alma Discussion <<a href="mailto:wactclc-alma@lists.ctc.edu">wactclc-alma@lists.ctc.edu</a>><br>
<b>Subject:</b> Re: [Wactclc-alma] [EXTERNAL] - ILL Link for Unavailable Articles</span><o:p></o:p></p>
</div>
</div>
<p class="xmsonormal"> <o:p></o:p></p>
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<p class="xmsonormal"><b><span style="font-size:11.0pt;color:#A57D03">CAUTION:</span></b><span style="font-size:11.0pt;color:black"> Originated outside our network. Do not click links or open attachments unless you validate the sender.</span><o:p></o:p></p>
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<p><span style="font-size:12.0pt;color:black">Yes, I think I understand that, and am not seeing the placed a hold option, just the interlibrary loan option.</span><o:p></o:p></p>
<p><span style="font-size:12.0pt;color:black">Adrienne</span><o:p></o:p></p>
<p><span style="font-size:12.0pt;color:black"><img border="0" width="873" height="649" style="width:9.0916in;height:6.7583in" id="x_img445847" src="cid:image012.png@01D874D9.B5A4C7B0"></span><o:p></o:p></p>
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<p class="xmsonormal"><b><span style="font-size:11.0pt;color:black">From:</span></b><span style="font-size:11.0pt;color:black"> Wactclc-alma <<a href="mailto:wactclc-alma-bounces@lists.ctc.edu">wactclc-alma-bounces@lists.ctc.edu</a>> on behalf of Guidry, Wade
<<a href="mailto:WadeG@bigbend.edu">WadeG@bigbend.edu</a>><br>
<b>Sent:</b> Friday, March 11, 2022 2:44:38 PM<br>
<b>To:</b> WACTCLC Alma Discussion<br>
<b>Subject:</b> Re: [Wactclc-alma] [EXTERNAL] - ILL Link for Unavailable Articles</span><span style="font-size:11.0pt">
</span><o:p></o:p></p>
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<p class="xmsonormal"><span style="font-size:11.0pt"> </span><o:p></o:p></p>
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<p class="xmsonormal"><span style="font-size:11.0pt">My comments below have no effect on resource sharing links, only place hold link for local items.</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt"> </span><o:p></o:p></p>
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<p class="xmsonormal"><span style="font-size:11.0pt"> </span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt"> </span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt">Wade Guidry</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt">Library Consortium Services Manager, WACTCLC</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt"><a href="mailto:wadeg@bigbend.edu"><span style="color:blue">wadeg@bigbend.edu</span></a></span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt">(509) 760-4474</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt"><a href="http://www.wactclc.org/"><span style="color:blue">http://www.wactclc.org</span></a></span><o:p></o:p></p>
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<p class="xmsonormal"><span style="font-size:11.0pt"> </span><o:p></o:p></p>
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<p class="xmsonormal"><b><span style="font-size:11.0pt">From:</span></b><span style="font-size:11.0pt"> Wactclc-alma <<a href="mailto:wactclc-alma-bounces@lists.ctc.edu">wactclc-alma-bounces@lists.ctc.edu</a>>
<b>On Behalf Of </b>Adrienne Roush<br>
<b>Sent:</b> Friday, March 11, 2022 1:48 PM<br>
<b>To:</b> WACTCLC Alma Discussion <<a href="mailto:wactclc-alma@lists.ctc.edu">wactclc-alma@lists.ctc.edu</a>><br>
<b>Subject:</b> Re: [Wactclc-alma] [EXTERNAL] - ILL Link for Unavailable Articles</span><o:p></o:p></p>
</div>
</div>
<p class="xmsonormal"> <o:p></o:p></p>
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<p class="xmsonormal"><b><span style="font-size:11.0pt;color:#A57D03">CAUTION:</span></b><span style="font-size:11.0pt;color:black"> Originated outside our network. Do not click links or open attachments unless you validate the sender.</span><o:p></o:p></p>
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<p><span style="font-size:12.0pt;color:black">Thanks! </span><o:p></o:p></p>
<p><span style="font-size:12.0pt;color:black">Does it take a while to update? I changed it and it still shows the interlibrary loan request link.</span><o:p></o:p></p>
<p><span style="font-size:12.0pt;color:black">Adrienne</span><o:p></o:p></p>
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<p class="xmsonormal"><b><span style="font-size:11.0pt;color:black">From:</span></b><span style="font-size:11.0pt;color:black"> Wactclc-alma <<a href="mailto:wactclc-alma-bounces@lists.ctc.edu">wactclc-alma-bounces@lists.ctc.edu</a>> on behalf of Guidry, Wade
<<a href="mailto:WadeG@bigbend.edu">WadeG@bigbend.edu</a>><br>
<b>Sent:</b> Friday, March 11, 2022 12:34:18 PM<br>
<b>To:</b> WACTCLC Alma Discussion<br>
<b>Subject:</b> Re: [Wactclc-alma] [EXTERNAL] - ILL Link for Unavailable Articles</span><span style="font-size:11.0pt">
</span><o:p></o:p></p>
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<p class="xmsonormal"><span style="font-size:11.0pt">The link you see for that book is for a local hold, rather than a resource sharing request, so a different workflow.</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt"> </span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt">If you want to suppress local holds for on-shelf items, just edit the fulfillment unit under Admin / Fulfillment, and select the highlighted option below on the “Fulfillment Unit Details” tab.</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt"> </span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt"><img border="0" width="869" height="636" style="width:9.05in;height:6.625in" id="x__x005f_x0000_i1042" src="cid:image014.png@01D874D9.B5A4C7B0"></span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt"> </span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt"> </span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt"> </span><o:p></o:p></p>
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<p class="xmsonormal"><span style="font-size:11.0pt"> </span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt"> </span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt">Wade Guidry</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt">Library Consortium Services Manager, WACTCLC</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt"><a href="mailto:wadeg@bigbend.edu"><span style="color:blue">wadeg@bigbend.edu</span></a></span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt">(509) 760-4474</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt"><a href="http://www.wactclc.org/"><span style="color:blue">http://www.wactclc.org</span></a></span><o:p></o:p></p>
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<p class="xmsonormal"><span style="font-size:11.0pt"> </span><o:p></o:p></p>
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<p class="xmsonormal"><b><span style="font-size:11.0pt">From:</span></b><span style="font-size:11.0pt"> Wactclc-alma <<a href="mailto:wactclc-alma-bounces@lists.ctc.edu">wactclc-alma-bounces@lists.ctc.edu</a>>
<b>On Behalf Of </b>Adrienne Roush<br>
<b>Sent:</b> Friday, March 11, 2022 11:30 AM<br>
<b>To:</b> WACTCLC Alma Discussion <<a href="mailto:wactclc-alma@lists.ctc.edu">wactclc-alma@lists.ctc.edu</a>><br>
<b>Subject:</b> Re: [Wactclc-alma] [EXTERNAL] - ILL Link for Unavailable Articles</span><o:p></o:p></p>
</div>
</div>
<p class="xmsonormal"> <o:p></o:p></p>
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<td style="border:none;padding:.75pt .75pt .75pt .75pt">
<p class="xmsonormal"><b><span style="font-size:11.0pt;color:#A57D03">CAUTION:</span></b><span style="font-size:11.0pt;color:black"> Originated outside our network. Do not click links or open attachments unless you validate the sender.</span><o:p></o:p></p>
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<p class="xmsonormal"><span style="font-size:11.0pt"> </span><o:p></o:p></p>
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<p><span style="font-size:12.0pt;color:black">Thank you!</span><o:p></o:p></p>
<p><span style="font-size:12.0pt;color:black">I am trying to re-locate a specific one I got from a student, but for now this is a book we own, and when I am signed in I see the request link. <a href="https://sbctc-ghc.primo.exlibrisgroup.com/permalink/01STATEWA_GRAYS/etkr38/alma9952234601017">https://sbctc-ghc.primo.exlibrisgroup.com/permalink/01STATEWA_GRAYS/etkr38/alma9952234601017</a></span><o:p></o:p></p>
<p><span style="font-size:12.0pt;color:black"> </span><o:p></o:p></p>
<p><span style="font-size:12.0pt;color:black">Adrienne</span><o:p></o:p></p>
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<p class="xmsonormal"><b><span style="font-size:11.0pt;color:black">From:</span></b><span style="font-size:11.0pt;color:black"> Wactclc-alma <<a href="mailto:wactclc-alma-bounces@lists.ctc.edu">wactclc-alma-bounces@lists.ctc.edu</a>> on behalf of Guidry, Wade
<<a href="mailto:WadeG@bigbend.edu">WadeG@bigbend.edu</a>><br>
<b>Sent:</b> Friday, March 11, 2022 11:23:45 AM<br>
<b>To:</b> WACTCLC Alma Discussion<br>
<b>Subject:</b> Re: [Wactclc-alma] [EXTERNAL] - ILL Link for Unavailable Articles</span><span style="font-size:11.0pt">
</span><o:p></o:p></p>
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<p class="xmsonormal"><span style="font-size:11.0pt">Adrienne, </span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt"> </span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt">I can take a look.</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt"> </span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt">Can you share the permalink of a citation where you are seeing the link where it should be suppressed?</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt"> </span><o:p></o:p></p>
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<p class="xmsonormal"><span style="font-size:11.0pt"> </span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt"> </span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt">Wade Guidry</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt">Library Consortium Services Manager, WACTCLC</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt"><a href="mailto:wadeg@bigbend.edu"><span style="color:blue">wadeg@bigbend.edu</span></a></span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt">(509) 760-4474</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt"><a href="http://www.wactclc.org/"><span style="color:blue">http://www.wactclc.org</span></a></span><o:p></o:p></p>
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<p class="xmsonormal"><span style="font-size:11.0pt"> </span><o:p></o:p></p>
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<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="xmsonormal"><b><span style="font-size:11.0pt">From:</span></b><span style="font-size:11.0pt"> Wactclc-alma <<a href="mailto:wactclc-alma-bounces@lists.ctc.edu">wactclc-alma-bounces@lists.ctc.edu</a>>
<b>On Behalf Of </b>Adrienne Roush<br>
<b>Sent:</b> Friday, March 11, 2022 10:55 AM<br>
<b>To:</b> WACTCLC Alma Discussion <<a href="mailto:wactclc-alma@lists.ctc.edu">wactclc-alma@lists.ctc.edu</a>><br>
<b>Subject:</b> Re: [Wactclc-alma] [EXTERNAL] - ILL Link for Unavailable Articles</span><o:p></o:p></p>
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<p class="xmsonormal"><b><span style="font-size:11.0pt;color:#A57D03">CAUTION:</span></b><span style="font-size:11.0pt;color:black"> Originated outside our network. Do not click links or open attachments unless you validate the sender.</span><o:p></o:p></p>
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<p><span style="font-size:12.0pt;color:black">Hello again,</span><o:p></o:p></p>
<p><span style="font-size:12.0pt;color:black">I cannot seem to hide the ILL request option for items that are available. I keep getting requests from students for articles that they should just click on the full-text link. </span><o:p></o:p></p>
<p><span style="font-size:12.0pt;color:black">I thought I had it set to hide in the display logic rules, but that isn't working. </span><o:p></o:p></p>
<p><span style="font-size:12.0pt;color:black">Here's how it is set, is this right? </span><o:p></o:p></p>
<p><span style="font-size:12.0pt;color:black"><img border="0" width="918" height="464" style="width:9.5666in;height:4.8333in" id="x_img601394" src="cid:image015.png@01D874D9.B5A4C7B0"></span><o:p></o:p></p>
<p><span style="font-size:12.0pt;color:black"> </span><o:p></o:p></p>
<p><span style="font-size:12.0pt;color:black">Thanks,</span><o:p></o:p></p>
<p><span style="font-size:12.0pt;color:black">Adrienne</span><o:p></o:p></p>
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<p class="xmsonormal"><b><span style="font-size:11.0pt;color:black">From:</span></b><span style="font-size:11.0pt;color:black"> Adrienne Roush<br>
<b>Sent:</b> Friday, February 25, 2022 11:35:38 AM<br>
<b>To:</b> WACTCLC Alma Discussion<br>
<b>Subject:</b> Re: [Wactclc-alma] [EXTERNAL] - ILL Link for Unavailable Articles</span><span style="font-size:11.0pt">
</span><o:p></o:p></p>
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<p class="xmsonormal"><span style="font-size:11.0pt"> </span><o:p></o:p></p>
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<p><span style="font-size:12.0pt;color:black">Wow, thanks. I had no clue. I didn't see that in the resource sharing help on Ex Libris, but I was a little overwhelmed so might've just missed it.</span><o:p></o:p></p>
<p><span style="font-size:12.0pt;color:black">Much appreciated,</span><o:p></o:p></p>
<p><span style="font-size:12.0pt;color:black">Adrienne</span><o:p></o:p></p>
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<p class="xmsonormal"><b><span style="font-size:11.0pt;color:black">From:</span></b><span style="font-size:11.0pt;color:black"> Wactclc-alma <<a href="mailto:wactclc-alma-bounces@lists.ctc.edu">wactclc-alma-bounces@lists.ctc.edu</a>> on behalf of Guidry, Wade
<<a href="mailto:WadeG@bigbend.edu">WadeG@bigbend.edu</a>><br>
<b>Sent:</b> Friday, February 25, 2022 11:07:50 AM<br>
<b>To:</b> WACTCLC Alma Discussion<br>
<b>Subject:</b> Re: [Wactclc-alma] [EXTERNAL] - ILL Link for Unavailable Articles</span><span style="font-size:11.0pt">
</span><o:p></o:p></p>
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<p class="xmsonormal"><span style="font-size:11.0pt"> </span><o:p></o:p></p>
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<p class="xmsonormal"><span style="font-size:11.0pt">The OCLC symbol was missing from the library configuration under resource sharing, and there was no default workflow profile or resource sharing partner under configuration / resource sharing.</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt"> </span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt">Those things don’t actually get used when I library’s ILL platform is WorldShare, since there is not actual integration going on, but they still need to exist in the Alma config. Those things typically get
populated during implementation, but in our case we weren’t generally pursuing resource sharing functionality.</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt"> </span><o:p></o:p></p>
<div>
<p class="xmsonormal"><span style="font-size:11.0pt"> </span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt"> </span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt">Wade Guidry</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt">Library Consortium Services Manager, WACTCLC</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt"><a href="mailto:wadeg@bigbend.edu"><span style="color:blue">wadeg@bigbend.edu</span></a></span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt">(509) 760-4474</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt"><a href="http://www.wactclc.org/"><span style="color:blue">http://www.wactclc.org</span></a></span><o:p></o:p></p>
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<p class="xmsonormal"><span style="font-size:11.0pt"> </span><o:p></o:p></p>
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<p class="xmsonormal"><b><span style="font-size:11.0pt">From:</span></b><span style="font-size:11.0pt"> Wactclc-alma <<a href="mailto:wactclc-alma-bounces@lists.ctc.edu">wactclc-alma-bounces@lists.ctc.edu</a>>
<b>On Behalf Of </b>Adrienne Roush<br>
<b>Sent:</b> Friday, February 25, 2022 9:49 AM<br>
<b>To:</b> WACTCLC Alma Discussion <<a href="mailto:wactclc-alma@lists.ctc.edu">wactclc-alma@lists.ctc.edu</a>><br>
<b>Subject:</b> Re: [Wactclc-alma] [EXTERNAL] - ILL Link for Unavailable Articles</span><o:p></o:p></p>
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<p class="xmsonormal"> <o:p></o:p></p>
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<p class="xmsonormal"><b><span style="font-size:11.0pt;color:#A57D03">CAUTION:</span></b><span style="font-size:11.0pt;color:black"> Originated outside our network. Do not click links or open attachments unless you validate the sender.</span><o:p></o:p></p>
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<p><span style="font-size:12.0pt;color:black">Thanks, Wade!</span><o:p></o:p></p>
<p><span style="font-size:12.0pt;color:black">Yes, I knew that it would be only if results are expanded. </span><o:p></o:p></p>
<p><span style="font-size:12.0pt;color:black">Could you tell me what I was missing? Just curious what I overlooked.</span><o:p></o:p></p>
<p><span style="font-size:12.0pt;color:black">Adrienne</span><o:p></o:p></p>
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<p class="xmsonormal"><b><span style="font-size:11.0pt;color:black">From:</span></b><span style="font-size:11.0pt;color:black"> Wactclc-alma <<a href="mailto:wactclc-alma-bounces@lists.ctc.edu">wactclc-alma-bounces@lists.ctc.edu</a>> on behalf of Guidry, Wade
<<a href="mailto:WadeG@bigbend.edu">WadeG@bigbend.edu</a>><br>
<b>Sent:</b> Thursday, February 24, 2022 4:45:53 PM<br>
<b>To:</b> WACTCLC Alma Discussion<br>
<b>Subject:</b> Re: [Wactclc-alma] [EXTERNAL] - ILL Link for Unavailable Articles</span><span style="font-size:11.0pt">
</span><o:p></o:p></p>
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<p class="xmsonormal"><span style="font-size:11.0pt"> </span><o:p></o:p></p>
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<p class="xmsonormal"><span style="font-size:11.0pt">There were just a couple of configuration things that needed to be done.
</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt"> </span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt">I just took care of those.</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt"> </span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt">So, now you’ll be able to see the resource sharing link if you’re logged into Primo, and are looking at a citation that is not available at GHC, for example:</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt"> </span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.5pt;font-family:"Source Sans Pro",sans-serif;color:#3A3A3A;background:white"><a href="https://sbctc-ghc.primo.exlibrisgroup.com/permalink/01STATEWA_GRAYS/16gk9lv/cdi_gale_infotracacademiconefile_A391338957">https://sbctc-ghc.primo.exlibrisgroup.com/permalink/01STATEWA_GRAYS/16gk9lv/cdi_gale_infotracacademiconefile_A391338957</a></span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.5pt;font-family:"Source Sans Pro",sans-serif;color:black;background:white"> </span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.5pt;font-family:"Source Sans Pro",sans-serif;color:black;background:white">Note that you’ll usually only see such citations if you use ‘expand my search’ to expand search results beyond what is available at GHC.</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.5pt;font-family:"Source Sans Pro",sans-serif;color:black;background:white"> </span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.5pt;font-family:"Source Sans Pro",sans-serif;color:black;background:white">The requests themselves will appear in the Alma requests queue, under ‘Fulfillment / Resource Requests’.</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.5pt;font-family:"Source Sans Pro",sans-serif;color:black;background:white"> </span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.5pt;font-family:"Source Sans Pro",sans-serif;color:black;background:white">If you want patrons to have access to a blank ILL form for resource sharing requests, you can enable the ‘Blankill’ (ie, “Blank ILL”)
link on the ‘Links’ tab of the Primo view. That will give you a link in the top menu bar in Primo to a blank ILL form that patrons could fill out and submit. Which would then end up as a request in the Alma request queue.</span><span style="font-size:11.0pt">
</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt"> </span><o:p></o:p></p>
<div>
<p class="xmsonormal"><span style="font-size:11.0pt"> </span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt"> </span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt">Wade Guidry</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt">Library Consortium Services Manager, WACTCLC</span><o:p></o:p></p>
<p class="xmsonormal"><a href="mailto:wadeg@bigbend.edu"><span style="font-size:11.0pt;color:blue">wadeg@bigbend.edu</span></a><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt">(509) 760-4474</span><o:p></o:p></p>
<p class="xmsonormal"><a href="http://www.wactclc.org/"><span style="font-size:11.0pt;color:blue">http://www.wactclc.org</span></a><o:p></o:p></p>
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<p class="xmsonormal"><span style="font-size:11.0pt"> </span><o:p></o:p></p>
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<p class="xmsonormal"><b><span style="font-size:11.0pt">From:</span></b><span style="font-size:11.0pt"> Wactclc-alma <<a href="mailto:wactclc-alma-bounces@lists.ctc.edu">wactclc-alma-bounces@lists.ctc.edu</a>>
<b>On Behalf Of </b>Adrienne Roush<br>
<b>Sent:</b> Thursday, February 24, 2022 1:10 PM<br>
<b>To:</b> WACTCLC Alma Discussion <<a href="mailto:wactclc-alma@lists.ctc.edu">wactclc-alma@lists.ctc.edu</a>><br>
<b>Subject:</b> Re: [Wactclc-alma] [EXTERNAL] - ILL Link for Unavailable Articles</span><o:p></o:p></p>
</div>
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<p class="xmsonormal"> <o:p></o:p></p>
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<p class="xmsonormal"><b><span style="font-size:11.0pt;color:#A57D03">CAUTION:</span></b><span style="font-size:11.0pt;color:black"> Originated outside our network. Do not click links or open attachments unless you validate the sender.</span><o:p></o:p></p>
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<p class="xmsonormal"><span style="font-size:11.0pt"> </span><o:p></o:p></p>
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<p class="xmsonormal"><span style="font-size:11.0pt;color:#1F497D">I’ve been trying to set this up for GHC but I’m obviously missing something. I’ve reviewed the posts and the notes mentioned below, configuring, activating, checking boxes etc. as per the suggestions
I could find. </span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt;color:#1F497D">I can’t get the “Request Inter Library Loan” option to show up in Get It.
</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt;color:#1F497D">A few screen shots below, to show what I’ve done. Please suggest what I’m else I need. );</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt;color:#1F497D">Thanks,</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt;color:#1F497D"> </span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt;color:#1F497D">Adrienne</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt;color:#1F497D"> </span><o:p></o:p></p>
<p class="xmsonormal"><img border="0" width="1303" height="311" style="width:13.575in;height:3.2416in" id="x_Picture_x0020_6" src="cid:image016.png@01D874D9.B5A4C7B0"><o:p></o:p></p>
<p class="xmsonormal"><img border="0" width="700" height="616" style="width:7.2916in;height:6.4166in" id="x_Picture_x0020_5" src="cid:image017.png@01D874D9.B5A4C7B0"><o:p></o:p></p>
<p class="xmsonormal"><img border="0" width="1244" height="488" style="width:12.9583in;height:5.0833in" id="x_Picture_x0020_4" src="cid:image018.png@01D874D9.B5A4C7B0"><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt;color:#1F497D"> </span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt;color:#1F497D"> </span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt;color:#1F497D"> </span><o:p></o:p></p>
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<p class="xmsonormal"><b><span style="font-size:11.0pt">From:</span></b><span style="font-size:11.0pt"> Wactclc-alma <</span><a href="mailto:wactclc-alma-bounces@lists.ctc.edu"><span style="font-size:11.0pt">wactclc-alma-bounces@lists.ctc.edu</span></a><span style="font-size:11.0pt">>
<b>On Behalf Of </b>Guidry, Wade<br>
<b>Sent:</b> Friday, October 01, 2021 11:08 AM<br>
<b>To:</b> WACTCLC Alma Discussion <</span><a href="mailto:wactclc-alma@lists.ctc.edu"><span style="font-size:11.0pt">wactclc-alma@lists.ctc.edu</span></a><span style="font-size:11.0pt">><br>
<b>Subject:</b> Re: [Wactclc-alma] [EXTERNAL] - ILL Link for Unavailable Articles</span><o:p></o:p></p>
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<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt">Here is some general info… and we can certainly revisit the topic in weekly calls.</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt"> </span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt">The most recent discussions on this topic were in the context of PubMed LinkOut and their requirement for a pre-populated ILL form. But the the discussion is basically the same.</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt"> </span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt">The notes from the June 2, 2020 call include some relevant info</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt"> </span><o:p></o:p></p>
<p class="xmsonormal"><a href="https://docs.google.com/document/d/1k4bH81GLJuDgg-V6VBrWWHOW-2_236IMw94uOO3KubA/edit?usp=sharing"><span style="font-size:11.0pt">https://docs.google.com/document/d/1k4bH81GLJuDgg-V6VBrWWHOW-2_236IMw94uOO3KubA/edit?usp=sharing</span></a><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt"> </span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt">Just look at the “ILL form to support PubMed LinkOut” notes, which could also just be called “ILL form to support pre-filled citation”</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt"> </span><o:p></o:p></p>
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<p class="xmsonormal"><span style="font-size:11.0pt">When “resource sharing” is enabled in the library configuration, and you use the native Alma ILL form, pre-population of the form is automatic. If you use your own ILL form (Google, LibGuides, etc), you have
to work out the appropriate URL for passing the paramters.</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt"> </span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt">Just post back to the list with clarification questions.</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt"> </span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt">Wade Guidry</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt">Library Consortium Services Manager, WACTCLC</span><o:p></o:p></p>
<p class="xmsonormal"><a href="mailto:wadeg@bigbend.edu"><span style="font-size:11.0pt;color:blue">wadeg@bigbend.edu</span></a><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt">(509) 760-4474</span><o:p></o:p></p>
<p class="xmsonormal"><a href="http://www.wactclc.org/"><span style="font-size:11.0pt;color:blue">http://www.wactclc.org</span></a><o:p></o:p></p>
</div>
<p class="xmsonormal"><span style="font-size:11.0pt"> </span><o:p></o:p></p>
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<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="xmsonormal"><b><span style="font-size:11.0pt">From:</span></b><span style="font-size:11.0pt"> Wactclc-alma <</span><a href="mailto:wactclc-alma-bounces@lists.ctc.edu"><span style="font-size:11.0pt">wactclc-alma-bounces@lists.ctc.edu</span></a><span style="font-size:11.0pt">>
<b>On Behalf Of </b>Martin, Melinda<br>
<b>Sent:</b> Friday, October 1, 2021 7:16 AM<br>
<b>To:</b> WACTCLC Alma Discussion <</span><a href="mailto:wactclc-alma@lists.ctc.edu"><span style="font-size:11.0pt">wactclc-alma@lists.ctc.edu</span></a><span style="font-size:11.0pt">><br>
<b>Subject:</b> Re: [Wactclc-alma] [EXTERNAL] - ILL Link for Unavailable Articles</span><o:p></o:p></p>
</div>
</div>
<p class="xmsonormal"> <o:p></o:p></p>
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<p class="xmsonormal"><b><span style="font-size:11.0pt;color:#A57D03">CAUTION:</span></b><span style="font-size:11.0pt;color:black"> Originated outside our network. Do not click links or open attachments unless you validate the sender.</span><o:p></o:p></p>
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<p class="xmsonormal"><span style="font-size:11.0pt;font-family:"Cambria",serif;color:#1F497D">Hi Amy,</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt;font-family:"Cambria",serif;color:#1F497D">We just moved to the Alma ILL form as well, and so far, we love it! However, I would love more information about getting pre-filled forms from external or non-owned
articles. </span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt;font-family:"Cambria",serif;color:#1F497D"> </span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt;font-family:"Cambria",serif;color:#1F497D">Perhaps that is something we can cover?</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt;font-family:"Cambria",serif;color:#1F497D">-Melinda</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt;font-family:"Cambria",serif;color:#1F497D"> </span><o:p></o:p></p>
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<p class="xmsonormal"><b><span style="font-size:11.0pt">From:</span></b><span style="font-size:11.0pt"> Wactclc-alma <</span><a href="mailto:wactclc-alma-bounces@lists.ctc.edu"><span style="font-size:11.0pt">wactclc-alma-bounces@lists.ctc.edu</span></a><span style="font-size:11.0pt">>
<b>On Behalf Of </b>Herman, Amy<br>
<b>Sent:</b> Thursday, September 30, 2021 2:50 PM<br>
<b>To:</b> WACTCLC Alma Discussion <</span><a href="mailto:wactclc-alma@lists.ctc.edu"><span style="font-size:11.0pt">wactclc-alma@lists.ctc.edu</span></a><span style="font-size:11.0pt">><br>
<b>Subject:</b> Re: [Wactclc-alma] [EXTERNAL] - ILL Link for Unavailable Articles</span><o:p></o:p></p>
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<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt">Greg,</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt">We eventually decided to switch from our own homegrown ILL form to the native Alma/Primo ILL form (I think it’s called a Resource Sharing Request Form). We went to it when we were configuring direct links
to our resources in PubMed (an ILL form that accepts openurl citation values is required for that process), and our old form couldn’t do that.
</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt"> </span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt">When you are logged in to Primo you see the option under “How to get it” and then it expands a pre-filled form right in the record. We also have a link to a blank request form at the top of our Primo home
page (screenshots below) that also allows for print book ILL requests. </span><a href="https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Fknowledge.exlibrisgroup.com%2FPrimo%2FProduct_Documentation%2F020Primo_VE%2FPrimo_VE_(English)%2F080Configuring_Delivery_Services_for_Primo_VE%2FConfiguring_Request_Forms_for_Primo_VE&data=04%7C01%7Cmelinda.martin%40scc.spokane.edu%7C68bdfb9b222c4d53ce3908d9845c490e%7C4dedfefa6bd04442a06c98aed0b4b8da%7C1%7C0%7C637686354166002026%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=unxVIj6xbuPgaoEyuFpEAzCvjG33LuUM3mebk7tFTYM%3D&reserved=0"><span style="font-size:11.0pt">https://knowledge.exlibrisgroup.com/Primo/Product_Documentation/020Primo_VE/Primo_VE_(English)/080Configuring_Delivery_Services_for_Primo_VE/Configuring_Request_Forms_for_Primo_VE</span></a><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt"> </span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt">It was a long time ago, June 2020, I’m guessing Wade had to help us a bit…? I don’t remember at this point, and I can’t find a concise email thread about it.
</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt"> </span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt"> </span><o:p></o:p></p>
<p class="xmsonormal"><img border="0" width="809" height="389" style="width:8.425in;height:4.05in" id="x_Picture_x0020_1" src="cid:image019.jpg@01D874D9.B5A4C7B0"><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt"> </span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt"> </span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt"> </span><o:p></o:p></p>
<p class="xmsonormal"><img border="0" width="734" height="736" style="width:7.65in;height:7.6666in" id="x_Picture_x0020_2" src="cid:image020.jpg@01D874D9.B5A4C7B0"><o:p></o:p></p>
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<p class="xmsonormal"><b><span style="font-size:11.0pt;color:#1F497D"> </span></b><o:p></o:p></p>
<p class="xmsonormal"><img border="0" width="878" height="166" style="width:9.15in;height:1.7333in" id="x_Picture_x0020_3" src="cid:image021.jpg@01D874D9.B5A4C7B0"><o:p></o:p></p>
<p class="xmsonormal"><b><span style="font-size:11.0pt;color:#1F497D"> </span></b><o:p></o:p></p>
<p class="xmsonormal"><b><span style="font-size:11.0pt;color:#1F497D"> </span></b><o:p></o:p></p>
<p class="xmsonormal"><b><span style="font-size:11.0pt;color:#1F497D">Amy Herman</span></b><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt;color:#1F497D">Library Faculty | Olympic College</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt;color:#1F497D">1600 Chester Avenue | Bremerton, WA 98337</span><o:p></o:p></p>
<p class="xmsonormal"><a href="mailto:aherman@olympic.edu"><span style="font-size:11.0pt">aherman@olympic.edu</span></a><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt;color:#1F497D"> </span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt">OC Libraries are OPEN online! Visit the
</span><a href="https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Flibguides.olympic.edu%2Findex&data=04%7C01%7Cmelinda.martin%40scc.spokane.edu%7C68bdfb9b222c4d53ce3908d9845c490e%7C4dedfefa6bd04442a06c98aed0b4b8da%7C1%7C0%7C637686354166002026%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=5w%2BGieEJV%2BLLrfXu%2BteGccI75Zd5NFq1GBJWtWDQZS0%3D&reserved=0"><span style="font-size:11.0pt">OC
Libraries website</span></a><span style="font-size:11.0pt"> to connect to services and resources.
</span><o:p></o:p></p>
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<p class="xmsonormal"><span style="font-size:11.0pt"> </span><o:p></o:p></p>
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<p class="xmsonormal"><b><span style="font-size:11.0pt">From:</span></b><span style="font-size:11.0pt"> Wactclc-alma <</span><a href="mailto:wactclc-alma-bounces@lists.ctc.edu"><span style="font-size:11.0pt">wactclc-alma-bounces@lists.ctc.edu</span></a><span style="font-size:11.0pt">>
<b>On Behalf Of </b>Bem, Greg<br>
<b>Sent:</b> Thursday, September 30, 2021 1:58 PM<br>
<b>To:</b> WACTCLC Alma Discussion <</span><a href="mailto:wactclc-alma@lists.ctc.edu"><span style="font-size:11.0pt">wactclc-alma@lists.ctc.edu</span></a><span style="font-size:11.0pt">><br>
<b>Subject:</b> [EXTERNAL] - [Wactclc-alma] ILL Link for Unavailable Articles</span><o:p></o:p></p>
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<p class="xmsonormal"> <o:p></o:p></p>
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<p class="xmsonormal" style="background:#FFCC66"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">CAUTION: This email came from a non-OC system or external source. Beware of phishing and social engineering!</span><o:p></o:p></p>
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<p class="xmsonormal"><span style="font-size:11.0pt"> </span><o:p></o:p></p>
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<p class="xmsonormal"><span style="font-size:11.0pt">Hey all,</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt"> </span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt">I’m sure this has come up but I haven’t seen something specifically within the last few months of Alma discourse. We are interested in getting a link to our ILL request form on article records that are unavailable.
I haven’t worked in Alma in a while, so I’m wondering if anyone has a link to a tutorial, or the exact subject text for an email thread that has covered this before.</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt"> </span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt">Thanks,</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt"> </span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt">Greg</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt"> </span><o:p></o:p></p>
<p class="xmsonormal"><b><span style="font-size:9.0pt;color:#0070C0">Greg Bem, MLIS</span></b><o:p></o:p></p>
<p class="xmsonormal"><b><span style="font-size:9.0pt;color:#0070C0">Faculty Library Coordinator</span></b><o:p></o:p></p>
<p class="xmsonormal"><b><span style="font-size:9.0pt;color:#0070C0">Library Learning Commons</span></b><o:p></o:p></p>
<p class="xmsonormal"><b><span style="font-size:9.0pt;color:#0070C0">Lake Washington Inst. Of Technology</span></b><o:p></o:p></p>
<p class="xmsonormal"><b><span style="font-size:9.0pt;color:#0070C0">Pronouns: <i>
he/him/his</i></span></b><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:9.0pt;color:black"> </span><o:p></o:p></p>
<p class="xmsonormal"><b><span style="font-size:9.0pt;color:black">Contact Info</span></b><o:p></o:p></p>
<p class="xmsonormal"><a href="mailto:greg.bem@lwtech.edu%0d"><span style="font-size:9.0pt;color:blue">greg.bem@lwtech.edu</span></a><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:9.0pt;color:black">425-739-8100 xt.8898</span><o:p></o:p></p>
<p class="xmsonormal"><a href="https://nam10.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.lwtech.edu%2Fcampus-life%2Flibrary&data=04%7C01%7Cmelinda.martin%40scc.spokane.edu%7C68bdfb9b222c4d53ce3908d9845c490e%7C4dedfefa6bd04442a06c98aed0b4b8da%7C1%7C0%7C637686354166011983%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Nd7%2FzQNYA6gL26MplqViOp3m9f1Gx1i%2FKq9h8Ndhp38%3D&reserved=0"><span style="font-size:9.0pt;color:blue">http://www.lwtech.edu/campus-life/library</span></a><o:p></o:p></p>
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