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<p class="MsoNormal">I’d like to send a customized Courtesy Letter to all patrons that have an active loan that’s either overdue or coming due shortly, with a customized message, because we are no longer going to extend due dates past 8/25. I’ve created a
set of users to send the letter to. I also created a set of just me to send it to, for testing.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I was following the instructions from EL in the presentation, “<a href="https://knowledge.exlibrisgroup.com/@api/deki/files/80766/How_to_send_a_customized_letter_to_all_users_that_have_an_item_on_loan.pptx"><span style="font-family:"Arial",sans-serif;color:#1155CC;background:#F8F8F8">How
to send a customized letter to all users that have an item on loan.pptx </span></a>but they are using a different letter in their example that does not include a list of the items or their due dates. So I wanted to do something similar but with a different
letter that includes that level of detail about their account. But now I’m lost since the presentation doesn’t match up with the type of letter I want to customize and send.
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Suggestions?<o:p></o:p></p>
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<p class="MsoNormal"><b><span style="color:#1F497D">Amy Herman<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="color:#1F497D">Library Faculty | Olympic College<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">1600 Chester Avenue | Bremerton, WA 98337<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><a href="mailto:aherman@olympic.edu"><span style="color:#0563C1">aherman@olympic.edu</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal">OC Libraries are OPEN online! Visit the <a href="https://libguides.olympic.edu/index">
<span style="color:#0563C1">OC Libraries website</span></a> to connect to services and resources.
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