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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Hi Wade,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Here’s an example of the problem. None of my EBSCO links are working.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">https://spscc-primo.hosted.exlibrisgroup.com/primo-explore/fulldisplay?docid=TN_proquest216516507&context=PC&vid=SPSCC&search_scope=EVERYTHING&tab=default_tab&lang=en_US<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Guest login:<o:p></o:p></span></p>
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<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:10.0pt">ID: <b>libstudent@spscc.edu</b> PW:
</span><b><span style="font-size:10.0pt">C1ipper!!</span></b><span style="font-size:10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:14.0pt;font-family:"Bradley Hand ITC"">Lily</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Wactclc-alma [mailto:wactclc-alma-bounces@lists.ctc.edu]
<b>On Behalf Of </b>Guidry, Wade<br>
<b>Sent:</b> Thursday, May 24, 2018 9:53 AM<br>
<b>To:</b> WACTCLC Alma Discussion <wactclc-alma@lists.ctc.edu><br>
<b>Subject:</b> Re: [Wactclc-alma] FW:RE: [ALMA-L] Alma Link Resolver Not Working in EBSCOhost Databases<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Amy and all,<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">The change to the service in Alma would take effect immediately.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Meanwhile, based on Erin Bell’s message below (not sure what institution), seems like she is reporting a temporary outage of the OpenURL service at EBSCO.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">And the service link developed by her support contact at EBSCO is intended as a workaround until EBSCO fixes their issue.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">At least, that’s my interpretation of her comments.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">In addition, Erin is in Australia, meaning a different Alma environment entirely, and possibly a different EBSCO environment.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">If anyone has a Primo article permalink example of a scenario that appears to be similar to Erin’s report below, along with EZProxy credentials to get me through your proxy,
I can take a look and let you know what I think.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Meanwhile, just a point of clarification on the link Erin received from Ebsco. The link references the institution’s EZProxy instance (so that would need to be changed). As
well, the IF statement prior to the URL is important. <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">In addition, the link references the specific 3-letter database codes subscribed to by Erin's institution. So that would be institutionally specific as well.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">And just a reminder, the root cause of a citation in Primo not matching successfully to the content on the vendor side is:<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">1. Citation info that does not match between Primo and the vendor, at least for OpenURL purposes, or<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">2. Parsing of the OpenURL parameters fails on the vendor side, either because the parser parameters coming from Primo don't match the vendor side (typically occurs as vendors
update their platforms)<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Meanwhile, for EBSCO specifically, Ex Libris does offer a "link checker" that can be enabled on the Alma side.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">This feature will 'check' links for ebsco content for validity, prior to sending the link to Ebsco for content resolution.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><a href="https://knowledge.exlibrisgroup.com/Alma/Product_Documentation/010Alma_Online_Help_(English)/090Integrations_with_External_Systems/030Resource_Management/230Checking_Full-Text_URLs_with_the_EBSCO_Link_Resolver_Plugin"><span style="color:#0563C1">https://knowledge.exlibrisgroup.com/Alma/Product_Documentation/010Alma_Online_Help_(English)/090Integrations_with_External_Systems/030Resource_Management/230Checking_Full-Text_URLs_with_the_EBSCO_Link_Resolver_Plugin</span></a><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">As of a few years ago, enabling this feature did not improve Ebsco content resolution when compared to not using it, when we tested this functionality at University of Puget
Sound. I asked around at ELUNA about this, but didn't get any definitive info that changed my mind.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Wade Guidry<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Library Consortium Services Manager, WACTCLC<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><a href="mailto:wadeg@bigbend.edu">mailto:wadeg@bigbend.edu</a><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">(509) 760-4474<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From: Wactclc-alma [<a href="mailto:wactclc-alma-bounces@lists.ctc.edu">mailto:wactclc-alma-bounces@lists.ctc.edu</a>] On Behalf Of Herman, Amy<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Sent: Thursday, May 24, 2018 8:41 AM<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">To: WACTCLC Alma Discussion <<a href="mailto:wactclc-alma@lists.ctc.edu">wactclc-alma@lists.ctc.edu</a>><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Subject: [Wactclc-alma] FW:RE: [ALMA-L] Alma Link Resolver Not Working in EBSCOhost Databases<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Did you all see this? Has anyone here tried it? I am getting up the nerve to edit my EBSCO services page with this link and see if it works for us, when we would normally
encounter the EBSCO OpenURL Connection screen of death… Maybe I will wait til the break…<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">I can’t remember, do edits to Services linking take effect in Primo immediately or is there some kind of overnight delay?<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Amy Herman<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Library Faculty | Olympic College<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">1600 Chester Avenue | Bremerton, WA 98337<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><a href="mailto:aherman@olympic.edu">mailto:aherman@olympic.edu</a> | 360-475-7256<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From: Alma <<a href="mailto:alma-bounces@exlibrisusers.org">mailto:alma-bounces@exlibrisusers.org</a>> On Behalf Of Erin Bell<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Sent: Wednesday, May 23, 2018 7:37 PM<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">To: Ex Libris user community discussion list for Alma <<a href="mailto:alma@exlibrisusers.org">mailto:alma@exlibrisusers.org</a>><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Subject: [External] RE: [ALMA-L] Alma Link Resolver Not Working in EBSCOhost Databases<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Hi Petrina,<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">This is the same screen we see (sorry forgot to attach the screenshot!). We JUST received a workaround update on this and it’s working! Cameron Wu at EBSCO developed a dynamic
link which we add to the Service of each EBSCO collection:<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">IF(rft.atitle)<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><a href="http://search.ebscohost.com.ezproxy.library.uwa.edu.au/login.aspx?direct=true%26db=aph%26db=l0h%26db=ant%26db=aft%26db=air%26db=nlabk%26db=bvh%26db=bas%26db=bth%26db=jlh%26db=ufh%26db=iih%26db=i3h%26db=ddh%26db=nlebk%26db=eoh%26db=eue%26db=egi%26db=hev%26db=f3h%26db=8gh%26db=heh%26db=hxh%26db=hch%26db=hia%26db=hlh%26db=lft%26db=lpr%26db=lxh%26db=ulh%26db=f5h%26db=cmedm%26db=loh%26db=mah%26db=nfh%26db=poh%26db=pbh%26db=bwh%26db=rlh%26db=e0h%26db=rih%26db=rph%26db=sih%26db=s3h%26db=ser%26db=23h%26db=pif%26dli0=NL%26dlv0=Y%26dld0=nlabk%26dli1=FA%26dlv1=Y%26dld1=rph%26type=1%26site=ehost-live%26bquery=(SO(URLENCODE(%7brft.jtitle%7d)))AND(DT%7brft.year%7d)AND(TI%22URLENCODE(%7brft.atitle%7d)%22">http://search.ebscohost.com.ezproxy.library.uwa.edu.au/login.aspx?direct=true%26db=aph%26db=l0h%26db=ant%26db=aft%26db=air%26db=nlabk%26db=bvh%26db=bas%26db=bth%26db=jlh%26db=ufh%26db=iih%26db=i3h%26db=ddh%26db=nlebk%26db=eoh%26db=eue%26db=egi%26db=hev%26db=f3h%26db=8gh%26db=heh%26db=hxh%26db=hch%26db=hia%26db=hlh%26db=lft%26db=lpr%26db=lxh%26db=ulh%26db=f5h%26db=cmedm%26db=loh%26db=mah%26db=nfh%26db=poh%26db=pbh%26db=bwh%26db=rlh%26db=e0h%26db=rih%26db=rph%26db=sih%26db=s3h%26db=ser%26db=23h%26db=pif%26dli0=NL%26dlv0=Y%26dld0=nlabk%26dli1=FA%26dlv1=Y%26dld1=rph%26type=1%26site=ehost-live%26bquery=(SO(URLENCODE(%7brft.jtitle%7d)))AND(DT%7brft.year%7d)AND(TI%22URLENCODE(%7brft.atitle%7d)%22</a>)<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Instead of going to the openURL service page, this link redirects the user directly to EBSCO and searches all of our subscribed databases with just the Journal title, year
and article title:<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">They have advised this is a workaround until they can get the OpenURL service page working, but we much prefer this option and will probably keep it.
<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Thanks,<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Erin<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From: Alma [<a href="mailto:alma-bounces@exlibrisusers.org">mailto:alma-bounces@exlibrisusers.org</a>] On Behalf Of Petrina Collingwood<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Sent: Thursday, 24 May 2018 10:29 AM<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">To: Ex Libris user community discussion list for Alma<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Subject: Re: [ALMA-L] Alma Link Resolver Not Working in EBSCOhost Databases<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Hi Erin,<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">We are also often arriving at an EBSCO openURL service page with an error saying that no results were found when you can find the article within EBSCO.
<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Can you describe in more detail what solution EBSCO is working on for you?<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Thanks,<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Petrina<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From: Alma <<a href="mailto:alma-bounces@exlibrisusers.org">mailto:alma-bounces@exlibrisusers.org</a>> On Behalf Of Erin Bell<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Sent: Thursday, 24 May 2018 12:14 PM<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">To: Ex Libris user community discussion list for Alma <<a href="mailto:alma@exlibrisusers.org">mailto:alma@exlibrisusers.org</a>><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Subject: Re: [ALMA-L] Alma Link Resolver Not Working in EBSCOhost Databases<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Hi,<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">We don’t have this exact problem, but have been experiencing issues with links resolving to EBSCO databases for some time. Not all articles, but many are resolving to an openURL
Service page which results in an error when you click Submit (see screenshot). We have been working with EBSCO to resolve these issues rather than ExLibris, and they are developing a Dynamic link for our collections instead.
<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">So opening a case with ExLibris is a good idea, but also reaching out to your EBSCO Sales Representative directly is also a good idea!<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Erin<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> <o:p></o:p></span></p>
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