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<p class="MsoNormal"><span style="color:#1F497D">Hi,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">I had a student come up today that said she never received an overdue notice letter for some videos she had overdue. I went into her account attachments activities and that’s correct. I didn’t see where it
had sent any type of overdue notice or a courtesy notice that says her materials were coming due.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">When I looked at Letter Activity Mapping Table, I see that our FulOverdueandLostLoanLetter and FulOVerdueAndLostLoanNotification are both enabled.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">I noticed the FulUserLoansCourtesyLetter was disabled, so I just now enabled it.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">I’m just curious as to why our overdue notices aren’t getting sent to students if the letters and notifications are enabled.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">The person I helped is Ellingson, L. 835095803<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Thanks for your help with this.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal"><span style="color:#1F497D">Stephanie Levesen, CLSS<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Periodicals/ILLs/Circulation/Reserves<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Norwood Cole Library<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Skagit Valley College<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">2405 E College Way<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Mount Vernon, WA 98273<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">360-416-7837<o:p></o:p></span></p>
</div>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b>From:</b> Wactclc-alma [mailto:wactclc-alma-bounces@lists.ctc.edu]
<b>On Behalf Of </b>Whittaker, Shellie<br>
<b>Sent:</b> Friday, September 29, 2017 9:27 AM<br>
<b>To:</b> WACTCLC Alma Discussion (wactclc-alma@lists.ctc.edu) <wactclc-alma@lists.ctc.edu><br>
<b>Subject:</b> Re: [Wactclc-alma] Problem with Overdue and Lost notifications<o:p></o:p></p>
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</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Hi Tammy,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">The overdue notice (that is the overdue notice that is controlled by the Overdue and Lost Loan policies) is
<b>Overdue and Lost Loan Notification Letter.<o:p></o:p></b></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">The lost notice (controlled by the Overdue and Lost Loan policies) is
<b>Overdue and Lost Loan Letter.<o:p></o:p></b></span></p>
<p class="MsoNormal"><b><span style="color:#1F497D"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><i><span style="color:#1F497D">Note: I point out that these are controlled by the Overdue and Lost Loan Policy because there are other notices that run independently…that is, they are controlled by separate jobs</span></i><span style="color:#1F497D">.<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="color:#1F497D"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><span style="color:#1F497D">Both of these letters are activated in the Letter Activities list.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Your Lost policies (in Overdue and Lost Loan Policies) look okay—all user groups, locations, item types appear to be covered.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">One thing that can prevent a lost notice from going out (and any other notice, for that matter) is the absence of an email address.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Any chance the user you’re expecting to see a lost notice for is lacking an email address?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">If you can send me an example or two (off list, for user privacy protection), that would help me zero in on what’s happening.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Shellie<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Shellie Whittaker<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">WACTC Library Consortium<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b>From:</b> Wactclc-alma [<a href="mailto:wactclc-alma-bounces@lists.ctc.edu">mailto:wactclc-alma-bounces@lists.ctc.edu</a>]
<b>On Behalf Of </b>Tammy Siebenberg<br>
<b>Sent:</b> Friday, September 29, 2017 9:02 AM<br>
<b>To:</b> WACTCLC Alma Discussion <<a href="mailto:wactclc-alma@lists.ctc.edu">wactclc-alma@lists.ctc.edu</a>><br>
<b>Subject:</b> Re: [Wactclc-alma] Problem with Overdue and Lost notifications<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><a name="_MailEndCompose">Shellie,</a><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">The overdue notices are going out when they are supposed to but the bills for lost items are not going out. Could you check that for me?<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Also, which letter is used for overdue notices and which letter is used for lost items?<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Tammy<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p class="MsoNormal" style="line-height:12.0pt"><i><span lang="EN" style="font-size:10.0pt">Tammy R. Siebenberg, MLIS<o:p></o:p></span></i></p>
<p class="MsoNormal" style="line-height:12.0pt"><i><span lang="EN" style="font-size:10.0pt">Director – Library & Media Services<o:p></o:p></span></i></p>
<p class="MsoNormal" style="line-height:12.0pt"><i><span lang="EN" style="font-size:10.0pt">Yakima Valley College<o:p></o:p></span></i></p>
<p class="MsoNormal" style="line-height:12.0pt"><i><span lang="EN" style="font-size:10.0pt">Yakima, WA 98902<o:p></o:p></span></i></p>
<p class="MsoNormal" style="line-height:12.0pt"><i><span lang="EN" style="font-size:10.0pt">509.574.4984<o:p></o:p></span></i></p>
<p class="MsoNormal" style="line-height:12.0pt"><a href="mailto:tsiebenberg@yvcc.edu"><i><span lang="EN" style="font-size:10.0pt;color:windowtext">tsiebenberg@yvcc.edu</span></i></a><i><span lang="EN" style="font-size:10.0pt"><o:p></o:p></span></i></p>
<p class="MsoNormal" style="line-height:12.0pt"><a href="https://www.yvcc.edu/"><i><span lang="EN" style="font-size:10.0pt;color:windowtext;text-decoration:none">www.yvcc.edu</span></i></a><o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><b>From:</b> Wactclc-alma [<a href="mailto:wactclc-alma-bounces@lists.ctc.edu">mailto:wactclc-alma-bounces@lists.ctc.edu</a>]
<b>On Behalf Of </b>Tammy Siebenberg<br>
<b>Sent:</b> Wednesday, September 27, 2017 11:26 AM<br>
<b>To:</b> WACTCLC Alma Discussion <<a href="mailto:wactclc-alma@lists.ctc.edu">wactclc-alma@lists.ctc.edu</a>><br>
<b>Subject:</b> Re: [Wactclc-alma] Problem with Overdue and Lost notifications<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Shellie,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thanks! I made those changes so hopefully everything will work right tonight.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Tammy<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p class="MsoNormal" style="line-height:12.0pt"><i><span lang="EN" style="font-size:10.0pt">Tammy R. Siebenberg, MLIS<o:p></o:p></span></i></p>
<p class="MsoNormal" style="line-height:12.0pt"><i><span lang="EN" style="font-size:10.0pt">Director – Library & Media Services<o:p></o:p></span></i></p>
<p class="MsoNormal" style="line-height:12.0pt"><i><span lang="EN" style="font-size:10.0pt">Yakima Valley College<o:p></o:p></span></i></p>
<p class="MsoNormal" style="line-height:12.0pt"><i><span lang="EN" style="font-size:10.0pt">Yakima, WA 98902<o:p></o:p></span></i></p>
<p class="MsoNormal" style="line-height:12.0pt"><i><span lang="EN" style="font-size:10.0pt">509.574.4984<o:p></o:p></span></i></p>
<p class="MsoNormal" style="line-height:12.0pt"><a href="mailto:tsiebenberg@yvcc.edu"><i><span lang="EN" style="font-size:10.0pt;color:windowtext">tsiebenberg@yvcc.edu</span></i></a><i><span lang="EN" style="font-size:10.0pt"><o:p></o:p></span></i></p>
<p class="MsoNormal" style="line-height:12.0pt"><a href="https://www.yvcc.edu/"><i><span lang="EN" style="font-size:10.0pt;color:windowtext;text-decoration:none">www.yvcc.edu</span></i></a><o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Wactclc-alma [<a href="mailto:wactclc-alma-bounces@lists.ctc.edu">mailto:wactclc-alma-bounces@lists.ctc.edu</a>]
<b>On Behalf Of </b>Whittaker, Shellie<br>
<b>Sent:</b> Wednesday, September 27, 2017 10:05 AM<br>
<b>To:</b> WACTCLC Alma Discussion <<a href="mailto:wactclc-alma@lists.ctc.edu">wactclc-alma@lists.ctc.edu</a>><br>
<b>Subject:</b> Re: [Wactclc-alma] Problem with Overdue and Lost notifications<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Hi Tammy,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Set the days after due date to zero (0).<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">The Overdue and Lost Loan Job runs daily at 11:00pm, so as long as the item is due before 11pm, the notice will go out that night.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Your Overdue and Lost Loan policies are set to use “open days” rather than just “days.” This explains why the summer session notices did not go out until you were open again after the break.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Shellie <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Shellie Whittaker<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">WACTC Library Consortium Coordinator<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Wactclc-alma [<a href="mailto:wactclc-alma-bounces@lists.ctc.edu">mailto:wactclc-alma-bounces@lists.ctc.edu</a>]
<b>On Behalf Of </b>Tammy Siebenberg<br>
<b>Sent:</b> Wednesday, September 27, 2017 9:56 AM<br>
<b>To:</b> WACTCLC Alma Discussion <<a href="mailto:wactclc-alma@lists.ctc.edu">wactclc-alma@lists.ctc.edu</a>><br>
<b>Subject:</b> [Wactclc-alma] Problem with Overdue and Lost notifications<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I am having a problem with overdue notices being sent a day late. For example, a student laptop was due 9/25/17 at 21:00 but the overdue notice was not sent until 9/26/17 at 23:00. If I change the Overdue and Lost Loan Profile Record
to 0 days after due date, will the overdue notice go out the same night something becomes overdue – or will it prevent overdue notices from going out at all?<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Also, overdue and lost notices for items due the last day of summer session were not sent out until school started again in September. The library was closed that whole time. The notices should have gone out the week after summer quarter
ended. Any ideas?<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Tammy<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" style="line-height:12.0pt"><i><span lang="EN" style="font-size:10.0pt">Tammy R. Siebenberg, MLIS<o:p></o:p></span></i></p>
<p class="MsoNormal" style="line-height:12.0pt"><i><span lang="EN" style="font-size:10.0pt">Director – Library & Media Services<o:p></o:p></span></i></p>
<p class="MsoNormal" style="line-height:12.0pt"><i><span lang="EN" style="font-size:10.0pt">Yakima Valley College<o:p></o:p></span></i></p>
<p class="MsoNormal" style="line-height:12.0pt"><i><span lang="EN" style="font-size:10.0pt">Yakima, WA 98902<o:p></o:p></span></i></p>
<p class="MsoNormal" style="line-height:12.0pt"><i><span lang="EN" style="font-size:10.0pt">509.574.4984<o:p></o:p></span></i></p>
<p class="MsoNormal" style="line-height:12.0pt"><i><span lang="EN" style="font-size:10.0pt"><a href="mailto:tsiebenberg@yvcc.edu"><span style="color:windowtext">tsiebenberg@yvcc.edu</span></a><o:p></o:p></span></i></p>
<p class="MsoNormal" style="line-height:12.0pt"><i><span lang="EN" style="font-size:10.0pt"><a href="https://www.yvcc.edu/"><span style="color:windowtext;text-decoration:none">www.yvcc.edu</span></a></span></i><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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