[Wactclc-alma] User Authentication & My Library Account

Mon Oct 24 11:56:26 PDT 2022

Hi Kirsti,

The EMPLIDs are being stored in the correct field. Is employeenumber case sensitive? See below.

[cid:image001.jpg at 01D8E79F.A3DFD040]

Traci

From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu> On Behalf Of Thomas, Kirsti
Sent: Monday, October 24, 2022 10:49 AM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu>
Subject: Re: [Wactclc-alma] User Authentication & My Library Account

  *   One of the problems we ran into after going live on ctcLink was that IT renamed the fields the SSIDs and EMPLIDs were stored in in Active Directory. Alma was looking for ID numbers to be a field called employeenumber, but IT had put them in a field called employeeid.
     *   The EMPLIDs are being stored in the employeenumber field.

Have you checked Alma to see which field Alma is looking for?

Go into Alma Config > General > External Systems > Integration Profiles

And look for any profiles with Integration Type = LDAP or SAML

Open that profile and select the Action tab.

Send screenshots of what's there to your IT folks and ask them to check that the settings are correct.

It will be ok!

Kirsti S. Thomas
Library Technical Services Manager
Seattle Colleges
kirsti.thomas at seattlecolleges.edu<mailto:kirsti.thomas at seattlecolleges.edu>

From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu<mailto:wactclc-alma-bounces at lists.ctc.edu>> On Behalf Of Traci Taylor
Sent: Monday, October 24, 2022 09:31
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu<mailto:wactclc-alma at lists.ctc.edu>>
Subject: Re: [Wactclc-alma] User Authentication & My Library Account

Thank you to those who responded to my email. Our IT department has looked at the following (our findings in red):

  *   One of the problems we ran into after going live on ctcLink was that IT renamed the fields the SSIDs and EMPLIDs were stored in in Active Directory. Alma was looking for ID numbers to be a field called employeenumber, but IT had put them in a field called employeeid.
     *   The EMPLIDs are being stored in the employeenumber field.

  *   you might want to check the load job for any failures as well.  Our students stopped loading over the summer, but since I wasn't checking the job, we didn't find out until the 1st day of quarter. The load  failure was due to  4 patrons having non ASCII characters in their profile.
     *   I checked the Alma load jobs for the past 30 days, and there were none related to this issue.

  *   do you perhaps have a Student ADFS (active directory) certificate that has expired?
     *   Our certificate was renewed at the beginning of the quarter.

It looks like I may have to submit a case to Alma.

Traci

[image002.jpg at 01D7901D]<https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.btc.edu%2F&data=05%7C01%7C%7Cfcbe96be09e64133afe008dab5dd4507%7C02d8ff38d7114e31a9156cb5cff788df%7C0%7C0%7C638022259202325050%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=8WfVe1Y6WNfjUZYSF03CJM1FkL6EfjjQvHgyWieyNMY%3D&reserved=0>Traci Taylor, MLS
Lead Librarian
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From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu<mailto:wactclc-alma-bounces at lists.ctc.edu>> On Behalf Of Traci Taylor
Sent: Monday, October 24, 2022 9:06 AM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu<mailto:wactclc-alma at lists.ctc.edu>>
Subject: Re: [Wactclc-alma] User Authentication & My Library Account

Hi Melinda,

Do you have an example of the non-ASCII characters in the student profiles?

Thanks,
Traci

From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu<mailto:wactclc-alma-bounces at lists.ctc.edu>> On Behalf Of Martin, Melinda
Sent: Monday, October 24, 2022 7:58 AM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu<mailto:wactclc-alma at lists.ctc.edu>>
Subject: Re: [Wactclc-alma] User Authentication & My Library Account

Hi Traci,
You have probably already done this, but you might want to check the load job for any failures as well.  Our students stopped loading over the summer, but since I wasn't checking the job, we didn't find out until the 1st day of quarter. The load  failure was due to  4 patrons having non ASCII characters in their profile.
-M

From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu<mailto:wactclc-alma-bounces at lists.ctc.edu>> On Behalf Of Traci Taylor
Sent: Friday, October 21, 2022 2:57 PM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu<mailto:wactclc-alma at lists.ctc.edu>>
Subject: Re: [Wactclc-alma] User Authentication & My Library Account

Hi Kirsti,

We switched October 25, 2021. I think the issue may have started with the switch to ctcLink. We use LDAP.

I sent an email with our LDAP configuration in Alma to our IT guy earlier and asked if there were any changes since we ctcLink. I haven't heard back from him yet. I will ask him about the naming of the fields in the active directory.

Have a wonderful weekend!

Traci

From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu<mailto:wactclc-alma-bounces at lists.ctc.edu>> On Behalf Of Thomas, Kirsti
Sent: Friday, October 21, 2022 2:52 PM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu<mailto:wactclc-alma at lists.ctc.edu>>
Subject: Re: [Wactclc-alma] User Authentication & My Library Account

Tracy,

How recently did you folks switch to ctcLink?  Like, was it months ago and students are only now having problems logging in to Primo?  Or did you go live recently and students started having problems as soon as you were live on ctcLink?

Also, do you know if you use Single Sign On (SSO), LDAP, or something else for authentication?

You may be able to find out by going into Alma config > Discovery > Authentication > User Authentication

Also check Alma Config > General > External Systems > Integration Profiles. What do you see there?

One of the problems we ran into after going live on ctcLink was that IT renamed the fields the SSIDs and EMPLIDs were stored in in Active Directory. Alma was looking for ID numbers to be a field called employeenumber, but IT had put them in a field called employeeid.

It will be ok!

Kirsti S. Thomas
Library Technical Services Manager
Seattle Colleges
kirsti.thomas at seattlecolleges.edu<mailto:kirsti.thomas at seattlecolleges.edu>

From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu<mailto:wactclc-alma-bounces at lists.ctc.edu>> On Behalf Of Jennifer Rohan
Sent: Friday, October 21, 2022 13:04
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu<mailto:wactclc-alma at lists.ctc.edu>>
Subject: Re: [Wactclc-alma] User Authentication & My Library Account

This is a complete guess since I don't know how your authentication is set up, but do you perhaps have a Student ADFS (active directory) certificate that has expired?

You could check your Integration profile to see if it has expired and replace it with a new one (I had to do this recently with the help of our IT Dept. which is why it is fresh in my mind)

  *   path to check Integration Profile: Alma > Configuration > General > External Systems - Integration Profiles
  *   More info: https://knowledge.exlibrisgroup.com/Alma/Product_Documentation/010Alma_Online_Help_(English)/090Integrations_with_External_Systems/060Authentication/020SAML-Based_Single_Sign-On_Sign-Off#Alma_Metadata_file_version<https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fknowledge.exlibrisgroup.com%2FAlma%2FProduct_Documentation%2F010Alma_Online_Help_(English)%2F090Integrations_with_External_Systems%2F060Authentication%2F020SAML-Based_Single_Sign-On_Sign-Off%23Alma_Metadata_file_version&data=05%7C01%7C%7Cfcbe96be09e64133afe008dab5dd4507%7C02d8ff38d7114e31a9156cb5cff788df%7C0%7C0%7C638022259202325050%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=pcNqaQWb5NJWMNjrXRd3wJNQsrIaus4qEPsFwbWDBJc%3D&reserved=0>

Jennifer Rohan
Faculty Librarian
Holman Library<https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.greenriver.edu%2Fcampus%2Fcampus-resources%2Fholman-library%2F&data=05%7C01%7C%7Cfcbe96be09e64133afe008dab5dd4507%7C02d8ff38d7114e31a9156cb5cff788df%7C0%7C0%7C638022259202325050%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=6ABHq%2BQw9TmrUzP9FJSf%2By%2Fr0MR80GMmS2Mfy18eZIo%3D&reserved=0>, Green River College
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From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu<mailto:wactclc-alma-bounces at lists.ctc.edu>> On Behalf Of Traci Taylor
Sent: Friday, October 21, 2022 12:52 PM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu<mailto:wactclc-alma at lists.ctc.edu>>
Subject: [Wactclc-alma] User Authentication & My Library Account

CAUTION: This email originated from outside of Green River College. Please do not click any links or open attachments unless you know the sender and know the information is safe. Even if you know the sender, if the request or information seems unusual please check with the sender first before clicking a link or opening the attachment. If you are unsure, contact the IT Help Desk at x6050 or email ithelpdesk at greenriver.edu<mailto:ithelpdesk at greenriver.edu>.

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Hello,

I hope everyone is well. It has come to my attention that students aren't able to log in to "my Library account". I am not sure if this has anything to do with the switch to ctcLink or not. Staff are still able to login using their network credentials. Any ideas as to what may be going on?

Best Regards,
Traci

[cid:image004.jpg at 01D8E79F.A3DFD040]<https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.btc.edu%2F&data=05%7C01%7C%7Cfcbe96be09e64133afe008dab5dd4507%7C02d8ff38d7114e31a9156cb5cff788df%7C0%7C0%7C638022259202481271%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=8X0T8q7%2Besic0gZNAG%2B1I5YakowN7faO8vtDwqaE5uQ%3D&reserved=0>Traci Taylor, MLS
Lead Librarian
Bellingham Technical College<https://nam04.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.btc.edu%2F&data=05%7C01%7C%7Cfcbe96be09e64133afe008dab5dd4507%7C02d8ff38d7114e31a9156cb5cff788df%7C0%7C0%7C638022259202481271%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=7NLXwZc9jn%2FJt9zAuiUiHdbx%2Bb5yd7NxbSkV%2F9aPTJM%3D&reserved=0>
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