[Wactclc-alma] Issue with the Proquest/Ex Libris support portal - can't read comments?

[Guidry, Wade]

Dan,

Did you try going to the pulldown at the top of the 'comments' column, in the header, and selecting 'wrap text' (instead of 'clip text')?

[cid:image001.png at 01D86531.23E40AA0]



Wade Guidry
Library Consortium Services Manager, WACTCLC
wadeg at bigbend.edu<mailto:wadeg at bigbend.edu>
(509) 760-4474
http://www.wactclc.org<http://www.wactclc.org/>

From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu> On Behalf Of Abby Koehler
Sent: Wednesday, May 11, 2022 8:43 AM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu>
Subject: Re: [Wactclc-alma] Issue with the Proquest/Ex Libris support portal - can't read comments?

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Whoops! I just realized you were on a slightly different tab -- on my Case Comments I see each comment expanded so I can read the whole thing. No Actions Available in the drop down though, same as you.


abby koehler

she/her/hers

Systems Librarian

Whatcom Community College

360.383.3287

________________________________
From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu<mailto:wactclc-alma-bounces at lists.ctc.edu>> on behalf of Abby Koehler <AKoehler at whatcom.edu<mailto:AKoehler at whatcom.edu>>
Sent: Wednesday, May 11, 2022 8:39 AM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu<mailto:wactclc-alma at lists.ctc.edu>>
Subject: Re: [Wactclc-alma] Issue with the Proquest/Ex Libris support portal - can't read comments?


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That's weird. When I log in I don't see my name as User in My Cases, I see my name as a Contact in a later field (and the drop down shows Edit, but there's nothing much to Edit). I can select the case number and see the history, comments, the whole shebang:

[cid:image002.png at 01D86531.23E40AA0]

Firefox.


abby koehler

she/her/hers

Systems Librarian

Whatcom Community College

360.383.3287

________________________________
From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu<mailto:wactclc-alma-bounces at lists.ctc.edu>> on behalf of Daniel Moore <daniel.moore at edmonds.edu<mailto:daniel.moore at edmonds.edu>>
Sent: Tuesday, May 10, 2022 4:53 PM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu<mailto:wactclc-alma at lists.ctc.edu>>
Subject: Re: [Wactclc-alma] Issue with the Proquest/Ex Libris support portal - can't read comments?


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PS - Did want to mention, when I ADD a new comment, I get an email receipt for it, so it's definitely getting added to the ticket. It's just odd that I can't seem to expand any of them.

On Tue, May 10, 2022 at 4:52 PM Daniel Moore <daniel.moore at edmonds.edu<mailto:daniel.moore at edmonds.edu>> wrote:
Hey all,

Since the new support.proquest.com<http://support.proquest.com> site went live, I've been adding a few tickets here and there, but I've got one now and have found that I can't go back and read what's been posted already. Example:

[cid:image003.png at 01D86531.23E40AA0]

The dropdowns next to the comment blocks don't have anything, and clicking on the comments themselves doesn't load it... clicking my name just goes to my public Proquest support user profile... so... anyone see this yet? Is it just a Chrome thing maybe?

-Dan
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