[Wactclc-alma] [EXTERNAL*]-Re: [EXTERNAL] - EBSCO Database Access via Primo - CDI issue?

[Elena Bianco]

I am able to get to our Ebsco articles from off-campus in Primo. Having someone check from on-campus.


Elena Bianco

Systems & Technical Services Librarian

Skagit Valley College Library

2405 E. College Way

Mount Vernon, WA 98273



________________________________
From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu> on behalf of Herman, Amy <aherman at olympic.edu>
Sent: Monday, June 13, 2022 1:33 PM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu>
Subject: [EXTERNAL*]-Re: [Wactclc-alma] [EXTERNAL] - EBSCO Database Access via Primo - CDI issue?


None of my Ebsco links are working from Primo, now that you mention it (“400” error). I can access directly in Ebsco databases. I am working from off campus today.



Amy Herman

Library Faculty | Olympic College

1600 Chester Avenue | Bremerton, WA 98337

aherman at olympic.edu<mailto:aherman at olympic.edu>



From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu> On Behalf Of Traci Taylor
Sent: Monday, June 13, 2022 12:57 PM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu>
Subject: [EXTERNAL] - [Wactclc-alma] EBSCO Database Access via Primo - CDI issue?



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Hello Everyone,



We are getting a 404 error when trying to access articles from our EBSCO databases in Primo on campus. We are able to access the articles via Primo remotely and directly in EBSCO databases. Here is an example with permalink:



[cid:image002.jpg at 01D87F26.0E1E6F30]



https://sbctc-btcctc.primo.exlibrisgroup.com/permalink/01STATEWA_BTC/1d92elb/cdi_crossref_primary_10_1002_jclp_22044<https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsbctc-btcctc.primo.exlibrisgroup.com%2Fpermalink%2F01STATEWA_BTC%2F1d92elb%2Fcdi_crossref_primary_10_1002_jclp_22044&data=05%7C01%7Caherman%40olympic.edu%7C6cc37e6b90fb44cacf6f08da4d76dc18%7C5089378aab1544c0b1bad4f21ccc3085%7C1%7C0%7C637907470752212502%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C2000%7C%7C%7C&sdata=ds3VnzYHHSa8uBmMA%2BWQyWmtl4Xsuc8DNYD28I3Z%2BqY%3D&reserved=0>



I have submitted a CDI support ticket. The case number is (06409578).



Thanks,

Traci



[cid:image001.jpg at 01D87F2A.24AE5B30]<https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.btc.edu%2F&data=05%7C01%7Caherman%40olympic.edu%7C6cc37e6b90fb44cacf6f08da4d76dc18%7C5089378aab1544c0b1bad4f21ccc3085%7C1%7C0%7C637907470752212502%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C2000%7C%7C%7C&sdata=JLDaFX7abyNRZEAN3iIo0FjPAz4M56qK0vOObZ0j2CY%3D&reserved=0>Traci Taylor, MLS

Lead Librarian

Library

Bellingham Technical College<https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.btc.edu%2F&data=05%7C01%7Caherman%40olympic.edu%7C6cc37e6b90fb44cacf6f08da4d76dc18%7C5089378aab1544c0b1bad4f21ccc3085%7C1%7C0%7C637907470752212502%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C2000%7C%7C%7C&sdata=iE0lK4BOX6VVOtt8TZbRvDjEUR%2BPz7mNJ0d8cwC%2Fz9I%3D&reserved=0>

3028 Lindbergh Ave. | Bellingham, WA 98225

Call: 360.752.8488 | Office: CC 327

Connectedness • Professionalism • Integrity







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