[Wactclc-alma] [EXTERNAL] - EBSCO Database Access via Primo - CDI issue?

[Herman, Amy]

None of my Ebsco links are working from Primo, now that you mention it ("400" error). I can access directly in Ebsco databases. I am working from off campus today.

Amy Herman
Library Faculty | Olympic College
1600 Chester Avenue | Bremerton, WA 98337
aherman at olympic.edu<mailto:aherman at olympic.edu>

From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu> On Behalf Of Traci Taylor
Sent: Monday, June 13, 2022 12:57 PM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu>
Subject: [EXTERNAL] - [Wactclc-alma] EBSCO Database Access via Primo - CDI issue?

CAUTION: This email came from a non-OC system or external source. Beware of phishing and social engineering!

Hello Everyone,

We are getting a 404 error when trying to access articles from our EBSCO databases in Primo on campus. We are able to access the articles via Primo remotely and directly in EBSCO databases. Here is an example with permalink:

[cid:image002.jpg at 01D87F26.0E1E6F30]

https://sbctc-btcctc.primo.exlibrisgroup.com/permalink/01STATEWA_BTC/1d92elb/cdi_crossref_primary_10_1002_jclp_22044<https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsbctc-btcctc.primo.exlibrisgroup.com%2Fpermalink%2F01STATEWA_BTC%2F1d92elb%2Fcdi_crossref_primary_10_1002_jclp_22044&data=05%7C01%7Caherman%40olympic.edu%7C6cc37e6b90fb44cacf6f08da4d76dc18%7C5089378aab1544c0b1bad4f21ccc3085%7C1%7C0%7C637907470752212502%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C2000%7C%7C%7C&sdata=ds3VnzYHHSa8uBmMA%2BWQyWmtl4Xsuc8DNYD28I3Z%2BqY%3D&reserved=0>

I have submitted a CDI support ticket. The case number is (06409578).

Thanks,
Traci

[cid:image001.jpg at 01D87F2A.24AE5B30]<https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.btc.edu%2F&data=05%7C01%7Caherman%40olympic.edu%7C6cc37e6b90fb44cacf6f08da4d76dc18%7C5089378aab1544c0b1bad4f21ccc3085%7C1%7C0%7C637907470752212502%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C2000%7C%7C%7C&sdata=JLDaFX7abyNRZEAN3iIo0FjPAz4M56qK0vOObZ0j2CY%3D&reserved=0>Traci Taylor, MLS
Lead Librarian
Library
Bellingham Technical College<https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.btc.edu%2F&data=05%7C01%7Caherman%40olympic.edu%7C6cc37e6b90fb44cacf6f08da4d76dc18%7C5089378aab1544c0b1bad4f21ccc3085%7C1%7C0%7C637907470752212502%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C2000%7C%7C%7C&sdata=iE0lK4BOX6VVOtt8TZbRvDjEUR%2BPz7mNJ0d8cwC%2Fz9I%3D&reserved=0>
3028 Lindbergh Ave. | Bellingham, WA 98225
Call: 360.752.8488 | Office: CC 327
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