[Wactclc-alma] ctcLink users sync job failing - possible reasons

[Daniel Moore]

Hey all,

I wanted to report that our patron file is loading correctly now; it truly
was just a plain old encoding error.

-Dan

On Tue, Sep 21, 2021 at 12:38 PM Martin, Melinda <
Melinda.Martin at scc.spokane.edu> wrote:

> You probably have already looked at this, so disregard if I am duplicating…
>
>
>
> Generally speaking, the “ERROR_MESSAGE=Invalid byte 2 of 3-byte UTF-8
> sequence” occurs when the exported .xml document is not in UTF-8 and the
> receiving system (ALMA) is anticipating UTF-8.  Is it possible that there
> was a change in the export file?
>
>
>
> The patron record error: ERROR_MESSAGE=The primary identifier is already
> taken by another user in this feed
>
>                 Is it possible that there are duplicates in the output
> file and that only one of them failed?
>
>
>
> -Melinda
>
>
>
>
>
> *From:* Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu> *On Behalf Of *Daniel
> Moore
> *Sent:* Tuesday, September 21, 2021 11:21 AM
> *To:* WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu>
> *Subject:* [Wactclc-alma] ctcLink users sync job failing - possible
> reasons
>
>
>
> Hey all,
>
>
>
> I'm working with one of the folks on our data team here at the college,
> and we're going through a few options, but I wanted to share this here in
> case anyone else has encountered it.
>
>
>
> Since 9/16, our sync job for users from ctcLink has failed. The error logs
> are always the same. I've redacted some user information for privacy and am
> sharing a sample of the errors here:
> https://docs.google.com/spreadsheets/d/1TCA2J1l_Hnu6_XY1wU3-p465r9kgb8KeYOy-DxK5g5M/edit?usp=sharing
> <https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Fdocs.google.com%2Fspreadsheets%2Fd%2F1TCA2J1l_Hnu6_XY1wU3-p465r9kgb8KeYOy-DxK5g5M%2Fedit%3Fusp%3Dsharing&data=04%7C01%7Cmelinda.martin%40scc.spokane.edu%7Cd2ba5622b44448517cea08d97d2cba4b%7C4dedfefa6bd04442a06c98aed0b4b8da%7C1%7C1%7C637678453332772330%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=RkIykwzRtYVIsNW%2F5E%2FMmuoIzZHAzJRZ8AYNCVFep1Y%3D&reserved=0>
>
>
>
>
> First, my colleague discovered two errant commas in the output file and it
> was a strong candidate for the cause of this validation error. However, the
> job today ran and still failed after the changes were made. I think there
> might be something with those user records too - it's the same two user IDs
> that are rejected for each job, though it's unclear if that's the cause or
> another consequence of the failure in the source file.
>
>
>
> Because this job is failing, our circulation manager is manually
> updating all student/faculty records in the moment the loan is processed or
> after a loan report is delivered (we're circing technology and receiving
> outputs on circs from that team periodically).
>
>
>
> Does anyone have any other ideas or suggestions that I should investigate,
> or things I should forward on to my IT liaison to investigate?
>
>
>
> All the best,
>
>
>
> Dan Moore
>
> Systems and Collections Librarian
>
> Edmonds College Library
>
> (425) 640-1526
>
> Pronouns: he, him, his
>
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