[Wactclc-alma] Primo CDI Access Issue

Guidry, Wade WadeG at bigbend.edu
Mon Nov 15 14:07:47 PST 2021 

A+ for the answer, Hannah.

And since we're in a deep-dive on this one...

Not to excuse ExLibris, but there may be technical reasons that prevent the inclusion of both link-to-record and link resolver links in the viewit processing in Primo, which might explain why that one is still an issue.

And on the Gale side, it's Gale providing the metadata, and those direct link URLs in the metadata (and presumably not supporting openURL link resolution for this collection), so the inaccuracy of the direct links to Gale College in Context is Gale's to address.

For example, the direct link URLs for the Gale Context in College collection contain the Gale code "CIC" for the "College in Context" collection:

https://go-gale-com.northseattle.idm.oclc.org/ps/i.do?p=CIC&u=sea4444&id=GALE|A19732214&v=2.1&it=r&sid=primo

And as pointed out by Hannah and Kirsti, those CIC direct links don't work.

However, if you simply change the p (database) code in the URL from "CIC" to "GPS", representing Gale's newer "Gale Power Search, the link works:

https://go-gale-com.northseattle.idm.oclc.org/ps/i.do?p=GPS&u=sea4444&id=GALE|A19732214&v=2.1&it=r&sid=primo

The fact that Gale has distributed, and hasn't corrected, metadata that includes a broken link to their platform and content, that would be easily corrected, is a Gale issue.






Wade Guidry
Library Consortium Services Manager, WACTCLC
wadeg at bigbend.edu<mailto:wadeg at bigbend.edu>
(509) 760-4474
http://www.wactclc.org<http://www.wactclc.org/>

From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu> On Behalf Of Hannah Micona
Sent: Monday, November 15, 2021 1:25 PM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu>
Subject: Re: [Wactclc-alma] Primo CDI Access Issue

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Heather and Kirsti,

This is a problem specifically with the links in the CDI records for articles available in Gale in Context: College; a large number of them (all of them?) don't link correctly. You'll notice that you only have the one link to the article ("View record in Gale"), that's because Gale in Context: College is a link in record collection (as far as I know the only Gale collection that is link in record; at least, all the rest of ours are linkresolver collections), and that means it hides all of the linkresolver links that DO work and only allows you to see the (broken) link that's in the GIC:C record. We "solved" this by checking Yes for the "Do not show as Full Text available in CDI even if active in Alma" option for the collection; this hides the CDI records that come from GIC:C and allows records from linkresolver collections - and the linkresolver links - to be presented. You'll still get a link for GIC:C that should work, as well as all the other ones you're paying for; it will just be a linkresolver link rather than the link from the record. The downside to this is that you won't have citations to articles that are ONLY available in GIC:C, but we figured that was better than having citations with no access to any of them.

Our record for this citation looks like this: https://sbctc-greenriver.primo.exlibrisgroup.com/permalink/01STATEWA_GREENRIV/bh3g5a/cdi_gale_infotracacademiconefile_A19732214

ExLibris is perfectly aware of this; I submitted a case about it back in April. Maybe if more libraries open cases they'll bother to fix it?

Anyway, if you deactivate the CDI records for GIC:C it should solve the problem - and allow you to access the rest of your databases that have that article, as well.


Hannah Micona

Cataloger, Holman Library

Green River College

________________________________
From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu<mailto:wactclc-alma-bounces at lists.ctc.edu>> on behalf of Guidry, Wade <WadeG at bigbend.edu<mailto:WadeG at bigbend.edu>>
Sent: Monday, November 15, 2021 12:08 PM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu<mailto:wactclc-alma at lists.ctc.edu>>
Subject: Re: [Wactclc-alma] Primo CDI Access Issue


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If the issue is with the citation metadata, and not the Alma configuration, then the best thing you can do is one a salesforce ticket, with the permalink to the citation, and ezproxy credentials so that ExLibris can fully test the link







Wade Guidry

Library Consortium Services Manager, WACTCLC

wadeg at bigbend.edu<mailto:wadeg at bigbend.edu>

(509) 760-4474

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From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu<mailto:wactclc-alma-bounces at lists.ctc.edu>> On Behalf Of Thomas, Kirsti
Sent: Monday, November 15, 2021 11:53 AM
To: 'WACTCLC Alma Discussion' <wactclc-alma at lists.ctc.edu<mailto:wactclc-alma at lists.ctc.edu>>
Subject: Re: [Wactclc-alma] Primo CDI Access Issue



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Wade-- We've got the exact same problem with this exact same citation in Seattle Central's Primo. When I try to connect to the citation from North Seattle's or South Seattle's Primo, the link gets redirected through the proxy servers, as expected.  As soon as I authenticate, I get the message:



Technical Difficulties

We encountered a problem in processing your request. We apologize for the inconvenience. Please try again in a few seconds.





When I try to connect to the citation from Seattle Central's Primo, I get taken to the Gale Power Search page which asks me to log in (which, of course, I can't).



I assume I need to file a case with both Gale and Ex Libris, yes?





Heather-- I've seen some discussion on the Alma-L list in the past month and in a recent ELUNA Learns webinar saying that the citation metadata that Gale sends to Ex Libris for inclusion in the Central Data Index is extremely messed up and causing all kinds of problems with article linking.



To the best of my knowledge, the only thing libraries can do with CDI citations is to either turn them on for specific electronic collections, or turn them off for specific electronic collections.  Fixing bad citation records requires filing a case with Ex Libris (which we should do because if the citation is bad for us, it's bad for the other 2000 libraries that use Alma/Primo).



When we went live on Alma/Primo back in 2017, I remember that the Primo Central Index citations for the Gale products were so consistently giving us bad links that we ended up deactivating all the Gale products in PCI.  I'm about ready to suggest to my colleagues here that we deactivate the CDI settings for our Gale electronic collections.



Also, when we had this exact problem with a Gale CDI citation a few weeks ago, Wade was really helpful with troubleshooting. What I learned at the time was:



  1.  CDI citations have 2 types of URLs:

     *   Direct link
     *   OpenURL link

  1.  Checking Which Link Type a Specific Record in Primo Is Using (OpenURL or Link in Record)<https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fknowledge.exlibrisgroup.com%2FPrimo%2FContent_Corner%2FCentral_Discovery_Index%2FDocumentation_and_Training%2FDocumentation_and_Training_(English)%2FCDI_-_The_Central_Discovery_Index%2F090CDI_Tips_and_Tricks%23Checking_Which_Link_Type_a_Specific_Record_in_Primo_Is_Using_(OpenURL_or_Link_in_Record)&data=04%7C01%7Chmicona%40greenriver.edu%7C9ad1e24ac7fe47294bf908d9a873d567%7Cfa40663e972749789bce776cf824bca5%7C0%7C0%7C637726037736167508%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=tioTxzaz6GTlgeMcS0%2F9iwBsyAie58jgnQPjU7FxWwY%3D&reserved=0> in the CDI Tips and Tricks<https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fknowledge.exlibrisgroup.com%2FPrimo%2FContent_Corner%2FCentral_Discovery_Index%2FDocumentation_and_Training%2FDocumentation_and_Training_(English)%2FCDI_-_The_Central_Discovery_Index%2F090CDI_Tips_and_Tricks&data=04%7C01%7Chmicona%40greenriver.edu%7C9ad1e24ac7fe47294bf908d9a873d567%7Cfa40663e972749789bce776cf824bca5%7C0%7C0%7C637726037736177500%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=P3g5d7%2BOa24NLHOYgpm15wkm03S3plNO%2BJfuXEjNv5M%3D&reserved=0> help page says that if the link has the wording "View in X (Subscribers only)" it means you have a direct link.
  2.  If the CDI citation has a direct link to an article that's in one of your paid eresource packages/behind a paywall, you have to tell Alma to force the direct link to go through your proxy server first.  Depending on the vendor, you may have to set things up so when the link gets redirected through your proxy server, it includes your customer ID number.  This is what Wade is describing below.



Eresources, man!





Kirsti S. Thomas

Library Technical Services Manager

Seattle Colleges

kirsti.thomas at seattlecolleges.edu<mailto:kirsti.thomas at seattlecolleges.edu>









From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu<mailto:wactclc-alma-bounces at lists.ctc.edu>> On Behalf Of Guidry, Wade
Sent: Monday, November 15, 2021 11:13
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu<mailto:wactclc-alma at lists.ctc.edu>>
Subject: Re: [Wactclc-alma] Primo CDI Access Issue



Heather,



One issue (and maybe *the* issue) is that your Gale loc id isn't being included in the link from Primo, as highlighted below:



https://ezproxy.everettcc.edu/login?&url=http://link.galegroup.com/apps/doc/A19732214/1006766?sid=SERVICE_ID&u=LOCATION_ID<https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fezproxy.everettcc.edu%2Flogin%3F%26url%3Dhttp%3A%2F%2Flink.galegroup.com%2Fapps%2Fdoc%2FA19732214%2F1006766%3Fsid%3DSERVICE_ID%26u%3DLOCATION_ID&data=04%7C01%7Chmicona%40greenriver.edu%7C9ad1e24ac7fe47294bf908d9a873d567%7Cfa40663e972749789bce776cf824bca5%7C0%7C0%7C637726037736187495%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=PaYzNDsXp8RyCd3WQRaT5skFkGAAmNZ1OrEy0IaJfb0%3D&reserved=0>



You need to go to:



Alma Admin / Discovery / Custom Linking for Central Index databases, and make sure that the table entry for "gale_linking" includes 'primo' for the service, and your institution locid for the loc id:





This parameter contains the URL template that Primo VE will use to access Gale resources that have been activated in CDI.

http://link.galegroup.com/apps/doc/{{control/sourcerecordid}}/{{control/addsrcrecordid}}?sid=<Service_ID>&u=<LOCATION_ID<https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Flink.galegroup.com%2Fapps%2Fdoc%2F%257b%257bcontrol%2Fsourcerecordid%257d%257d%2F%257b%257bcontrol%2Faddsrcrecordid%257d%257d%3Fsid%3D%253cService_ID%253e%26u%3D%253cLOCATION_ID&data=04%7C01%7Chmicona%40greenriver.edu%7C9ad1e24ac7fe47294bf908d9a873d567%7Cfa40663e972749789bce776cf824bca5%7C0%7C0%7C637726037736187495%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=3ZtzNiQpVveAWfE0474F8KAw7KOGuxXZ2pjJDYrd7K4%3D&reserved=0>>

To enable this template, replace the following placeholders:

  *   <Service_ID> - Replace with primo.
  *   <Location_ID> - Replace with the location ID provided by Gale.





as described here:



Configuring the Central Index Linking Templates for Primo VE - Ex Libris Knowledge Center (exlibrisgroup.com)<https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fknowledge.exlibrisgroup.com%2FPrimo%2FProduct_Documentation%2F020Primo_VE%2FPrimo_VE_(English)%2F120Other_Configurations%2FConfiguring_the_Central_Index_Linking_Templates_for_Primo_VE&data=04%7C01%7Chmicona%40greenriver.edu%7C9ad1e24ac7fe47294bf908d9a873d567%7Cfa40663e972749789bce776cf824bca5%7C0%7C0%7C637726037736197490%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=Yly3VsV3ertstv18CmHS7PtLfnSilqqLJDjyBw2T9dI%3D&reserved=0>





I don't know if that's the only issue, but it's definitely one issue.





Wade Guidry

Library Consortium Services Manager, WACTCLC

wadeg at bigbend.edu<mailto:wadeg at bigbend.edu>

(509) 760-4474

http://www.wactclc.org<https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.wactclc.org%2F&data=04%7C01%7Chmicona%40greenriver.edu%7C9ad1e24ac7fe47294bf908d9a873d567%7Cfa40663e972749789bce776cf824bca5%7C0%7C0%7C637726037736207483%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=nosWpEPcgSeYzXL246F9zJO3e5l5kzBSL%2FWG24eCQY4%3D&reserved=0>



From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu<mailto:wactclc-alma-bounces at lists.ctc.edu>> On Behalf Of Lesley Caldwell
Sent: Monday, November 15, 2021 10:42 AM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu<mailto:wactclc-alma at lists.ctc.edu>>
Subject: Re: [Wactclc-alma] Primo CDI Access Issue



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Hey Heather!



What Gale collection do you have activated in CDI?



I think I found the citation at Pierce<https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsbctc-piercecollege.primo.exlibrisgroup.com%2Fpermalink%2F01STATEWA_PIERCE%2F12mqddp%2Fcdi_gale_infotracacademiconefile_A19732214&data=04%7C01%7Chmicona%40greenriver.edu%7C9ad1e24ac7fe47294bf908d9a873d567%7Cfa40663e972749789bce776cf824bca5%7C0%7C0%7C637726037736207483%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=LgUc6stSf8qFNlRJdJLubeXXn1OLPff6UDQGoWeLR%2FA%3D&reserved=0> and it's connecting through Gale In Context: Biography.



I also ran the new CDI Analysis on yours and it's definitely different than Pierce. It looks like your record is coming through ProQuest?



Everett:

[cid:image001.png at 01D7DA29.CFAC9F70]

Pierce:

[cid:image002.png at 01D7DA29.CFAC9F70]



Hope this helps!

Lesley







From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu<mailto:wactclc-alma-bounces at lists.ctc.edu>> On Behalf Of Heather Jean Uhl
Sent: Monday, November 15, 2021 9:21 AM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu<mailto:wactclc-alma at lists.ctc.edu>>
Subject: [Wactclc-alma] Primo CDI Access Issue



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Hello, dear colleagues.



I had a student share a link to a Primo citation that isn't correctly connecting to our Gale subscriptions.  Here's the example Primo Record<https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Flinkprotect.cudasvc.com%2Furl%3Fa%3Dhttps%253a%252f%252fsbctc-everettcc.primo.exlibrisgroup.com%252fpermalink%252f01STATEWA_EVERETT%252f1qv5jiv%252fcdi_proquest_journals_215686785%26c%3DE%2C1%2Cb02ESimOm3767MEXstmCP-vTIXEWNE9PzQ5EziGPq5yQGxlIG2xdCHzslH38D_FajHsiKSQRgh5NDOLKWAoLpmb2zJar61m9_Wb6wWgb_w%2C%2C%26typo%3D1&data=04%7C01%7Chmicona%40greenriver.edu%7C9ad1e24ac7fe47294bf908d9a873d567%7Cfa40663e972749789bce776cf824bca5%7C0%7C0%7C637726037736217479%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=u7lPT3Gt0Cg%2BQrgKMzSODbusfRteppo59pJi7XGFXJs%3D&reserved=0>.  I was able to direct-search Gale Powersearch and get the article.  Unfortunately, the access link in the Primo record appears to derive from CDI, not from our Alma activations.



Do we have the ability to configure CDI activations?  Perhaps in the Primo VE interface?  If not there, then perhaps in Alma in another way than what I'm currently doing?  I've searched our Alma activations and I can't find the specific collection listed in the example record.



Thanks very much for your consideration and advice!



Heather Jean Uhl, Faculty Librarian (pronouns: she / her)
Library Department Chair 2021-2022
Acquisitions/Cataloging & Circulation Department Supervisor
Everett Community College - Library Media Center

huhl at everettcc.edu<mailto:huhl at everettcc.edu> | (425)388-9139

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