[Wactclc-alma] [EXTERNAL] - Re: Can't login to Alma

[Thomas, Kirsti]

Nicole,

Right after we went live on ctcLink we also lost the ability to log into Alma.  Here are my notes on what we had to do to fix things:

IT updated records in the Exchange Active Directory last night to start including EmplID numbers. They put the EMPLID numbers in a field called employeeid and moved the old SSID numbers into a field called employeenumber.
Right now Alma only has people's SSID numbers in the user records. We won't have EMPLID numbers until we get the daily import jobs working in ctcLink (sometime before Spring Quarter starts).
The authentication profile for Alma/Primo (in Alma config > Alma Config > General > External Systems > Integration Profiles > LDAPS > Action tab) was set to look in the employeeid field for an ID number. When it looked in the employeeid field, it found an EMPLID number that wasn't in the Alma user record, not the SSID number that was in the Alma user record.
I updated the authentication profile to look for an ID number in the employeenumber field. Now it's finding the SSID number that's in the Alma user record.
Once we start loading ctcLink records into Alma and get EMPLID numbers into our Alma user records, I'll update the authentication profile for Alma/Primo to look for ID numbers in the employeeid field.

Check with IT and get the fieldnames where they're storing both the EMPLID number and the old SMS/PPMS ID number. Update your LDAP Integration profile accordingly.

Hope this helps!


It will be ok!

Kirsti S. Thomas
Library Technical Services Manager
Seattle Colleges
kirsti.thomas at seattlecolleges.edu<mailto:kirsti.thomas at seattlecolleges.edu>



From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu> On Behalf Of Nicole Longpre
Sent: Tuesday, November 9, 2021 09:07
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu>
Subject: Re: [Wactclc-alma] [EXTERNAL] - Re: Can't login to Alma

Thanks Amy, I will look into that. We are also in the middle of CTC Link implementation, so there is that, too.
Nicole

From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu<mailto:wactclc-alma-bounces at lists.ctc.edu>> On Behalf Of Herman, Amy
Sent: Tuesday, November 9, 2021 8:49 AM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu<mailto:wactclc-alma at lists.ctc.edu>>
Subject: Re: [Wactclc-alma] [EXTERNAL] - Re: Can't login to Alma

CAUTION: This email originated from outside Bellevue College. Do not click links or open attachments unless you validate the sender and know the content is safe. If you are unsure, contact the Service Desk at x4357 (425-564-4357) or email servicedesk at bellevuecollege.edu<mailto:servicedesk at bellevuecollege.edu>.

I had something similar last week.  Internal accounts could log in but external accounts got the same error message you're describing. Not sure if it's the same issue?

If it is, after I confirmed that it wasn't an expiration date on our user accounts or on our roles, I contacted Wade who had me run the diagnostic tool in our ADFS integration profile ("Test" button on the "Actions" tab of the profile, and then copy and paste the resulting Test URL into an incognito/private browser window to generate a text file).  The text file indicated that our I.T.'s ADFS server clock had gotten too far out of sync, so I had to ask them to re-sync the server and that solved our issue.  Worth trying the test tool, maybe?

Amy Herman
Library Faculty | Olympic College
1600 Chester Avenue | Bremerton, WA 98337
aherman at olympic.edu<mailto:aherman at olympic.edu>

OC Libraries are OPEN online!  Visit the OC Libraries website<https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Flibguides.olympic.edu%2Findex&data=04%7C01%7C%7Cdeb3ba66402d4ba704b508d9a3a356c2%7C02d8ff38d7114e31a9156cb5cff788df%7C0%7C0%7C637720744200940837%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=M4cjB3qaqJG%2BisFYc3Fp8QCFQ7MWvxpWa7cylpNgnIY%3D&reserved=0> to connect to services and resources.

From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu<mailto:wactclc-alma-bounces at lists.ctc.edu>> On Behalf Of Lesley Caldwell
Sent: Tuesday, November 9, 2021 8:31 AM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu<mailto:wactclc-alma at lists.ctc.edu>>
Subject: [EXTERNAL] - Re: [Wactclc-alma] Can't login to Alma

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No issues at Pierce! Though the login process was a little slow.

Sorry!
Lesley

From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu<mailto:wactclc-alma-bounces at lists.ctc.edu>> On Behalf Of Nicole Longpre
Sent: Tuesday, November 9, 2021 8:12 AM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu<mailto:wactclc-alma at lists.ctc.edu>>
Subject: [Wactclc-alma] Can't login to Alma

CAUTION: This email originated from outside Pierce College. Do not click links or open attachments unless you have confirmed this is an authentic message from sender and know the content is safe. If you are unsure, contact the Help Desk at 253-964-6373 or email Helpdesk at pierce.ctc.edu<mailto:Helpdesk at pierce.ctc.edu>
Starting late yesterday, folks at Bellevue have been unable to login to Alma Back office, and we receive an error that says the user isn't authorized. I just experienced this for myself just now, as I worked in Alma earlier in the day.
Is this a local issue or are others having access problems?

Yay!

Nicole Longpré (she/her)
Systems Librarian
Full Professor
Bellevue College
nlongpre at bellevuecollege.edu<mailto:nlongpre at bellevuecollege.edu>


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