[Wactclc-alma] [EXTERNAL*]-Re: [EXTERNAL] - Re: Can't login to Alma

[Herman, Amy]

I've filled out that form twice and never gotten response. I'll try the direct email address.  Thanks!

Amy Herman
Library Faculty | Olympic College
1600 Chester Avenue | Bremerton, WA 98337
aherman at olympic.edu<mailto:aherman at olympic.edu> | 360-475-7256

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From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu> On Behalf Of Elena Bianco
Sent: Tuesday, November 9, 2021 10:27 AM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu>
Subject: Re: [Wactclc-alma] [EXTERNAL*]-Re: [EXTERNAL] - Re: Can't login to Alma

CAUTION: This email came from a non-OC system or external source. Beware of phishing and social engineering!

I went to the form below and got a response from their tech support that they manually set the password for me:

Need help with the new Support Center?
Submit this form<https://r20.rs6.net/tn.jsp?f=001azbRBH0xT1iQKaP_melm_r64-rlA4w0b6GdDYhUMYE2KT2vHhslu5fh-byB-aGx_wirGpQhsLVKNMs-FUAzMt-rYhyJe95SXF4c1Anbh-NkqE6xVQl48yb5iGh-gfbe_E4blH4fW0hCySc8whmnF_AAvmwKCG-1FGxdz86U2Lzm3eDSQ5yS6hsFgmXp7r1WcuoV5F1u5ABI=&c=syV7IYPr8rB7TvAMO_KIkqDf54GSiHs7StzYQpAeZDqTvqJoE2KUsQ==&ch=fxsost-NSzgTX7L6ZCjLLd78GF7l_pG1uN_kArHySyRl781kQqV6eA==> for any login issues, or email us at exlibris-support at exlibrisgroup.com<mailto:exlibris-support at exlibrisgroup.com>


Elena Bianco, Systems & Technical Services Librarian
Skagit Valley College
2405 E. College Way
Mount Vernon, WA 98273
(360)416-7624

From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu<mailto:wactclc-alma-bounces at lists.ctc.edu>> On Behalf Of Traci Taylor
Sent: Tuesday, November 9, 2021 10:21 AM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu<mailto:wactclc-alma at lists.ctc.edu>>
Subject: [EXTERNAL*]-Re: [Wactclc-alma] [EXTERNAL] - Re: Can't login to Alma

I just went to this website<https://support.proquest.com/s/submit-a-case?language=en_US> and clicked on login and forgot your password. I was able to reset my password.

From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu<mailto:wactclc-alma-bounces at lists.ctc.edu>> On Behalf Of Nicole Longpre
Sent: Tuesday, November 9, 2021 10:12 AM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu<mailto:wactclc-alma at lists.ctc.edu>>
Subject: Re: [Wactclc-alma] [EXTERNAL] - Re: Can't login to Alma

Yes, that seems to be what is happening and we're trying to fix it.
Nicole

From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu<mailto:wactclc-alma-bounces at lists.ctc.edu>> On Behalf Of Guidry, Wade
Sent: Tuesday, November 9, 2021 9:56 AM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu<mailto:wactclc-alma at lists.ctc.edu>>
Subject: Re: [Wactclc-alma] [EXTERNAL] - Re: Can't login to Alma

CAUTION: This email originated from outside Bellevue College. Do not click links or open attachments unless you validate the sender and know the content is safe. If you are unsure, contact the Service Desk at x4357 (425-564-4357) or email servicedesk at bellevuecollege.edu<mailto:servicedesk at bellevuecollege.edu>.

Nicole,

Have the ID #'s in Active Directory already been updated to the new ctcLink emplID's?

If so, that would explain why authentication doesn't work.

If the ID #'s in AD have already changed, we'll need to get the ID crosswalk data and do the crosswalk in Alma before authentication works again.





Wade Guidry
Library Consortium Services Manager, WACTCLC
wadeg at bigbend.edu<mailto:wadeg at bigbend.edu>
(509) 760-4474
http://www.wactclc.org<https://nam02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.wactclc.org%2F&data=04%7C01%7Cnlongpre%40bellevuecollege.edu%7C542725839ffa466f1a5f08d9a3aa3b10%7Cf94c251c1347422eb3ea8ac56befd6cb%7C0%7C0%7C637720773857991107%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=EGMifdUHL9OUMm0p0Ej3tqkCR1d2AsV6CV3z%2FVizsI0%3D&reserved=0>

From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu<mailto:wactclc-alma-bounces at lists.ctc.edu>> On Behalf Of Nicole Longpre
Sent: Tuesday, November 9, 2021 9:07 AM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu<mailto:wactclc-alma at lists.ctc.edu>>
Subject: Re: [Wactclc-alma] [EXTERNAL] - Re: Can't login to Alma

CAUTION: Originated outside our network. Do not click links or open attachments unless you validate the sender.

Thanks Amy, I will look into that. We are also in the middle of CTC Link implementation, so there is that, too.
Nicole

From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu<mailto:wactclc-alma-bounces at lists.ctc.edu>> On Behalf Of Herman, Amy
Sent: Tuesday, November 9, 2021 8:49 AM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu<mailto:wactclc-alma at lists.ctc.edu>>
Subject: Re: [Wactclc-alma] [EXTERNAL] - Re: Can't login to Alma

CAUTION: This email originated from outside Bellevue College. Do not click links or open attachments unless you validate the sender and know the content is safe. If you are unsure, contact the Service Desk at x4357 (425-564-4357) or email servicedesk at bellevuecollege.edu<mailto:servicedesk at bellevuecollege.edu>.

I had something similar last week.  Internal accounts could log in but external accounts got the same error message you're describing. Not sure if it's the same issue?

If it is, after I confirmed that it wasn't an expiration date on our user accounts or on our roles, I contacted Wade who had me run the diagnostic tool in our ADFS integration profile ("Test" button on the "Actions" tab of the profile, and then copy and paste the resulting Test URL into an incognito/private browser window to generate a text file).  The text file indicated that our I.T.'s ADFS server clock had gotten too far out of sync, so I had to ask them to re-sync the server and that solved our issue.  Worth trying the test tool, maybe?

Amy Herman
Library Faculty | Olympic College
1600 Chester Avenue | Bremerton, WA 98337
aherman at olympic.edu<mailto:aherman at olympic.edu>

OC Libraries are OPEN online!  Visit the OC Libraries website<https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Flibguides.olympic.edu%2Findex&data=04%7C01%7Cnlongpre%40bellevuecollege.edu%7C542725839ffa466f1a5f08d9a3aa3b10%7Cf94c251c1347422eb3ea8ac56befd6cb%7C0%7C0%7C637720773858001105%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=mPxP%2BeqnUxfBVCsTYobgp3ZRkr%2BDBi3GWIYiquv%2FZFw%3D&reserved=0> to connect to services and resources.

From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu<mailto:wactclc-alma-bounces at lists.ctc.edu>> On Behalf Of Lesley Caldwell
Sent: Tuesday, November 9, 2021 8:31 AM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu<mailto:wactclc-alma at lists.ctc.edu>>
Subject: [EXTERNAL] - Re: [Wactclc-alma] Can't login to Alma

CAUTION: This email came from a non-OC system or external source. Beware of phishing and social engineering!

No issues at Pierce! Though the login process was a little slow.

Sorry!
Lesley

From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu<mailto:wactclc-alma-bounces at lists.ctc.edu>> On Behalf Of Nicole Longpre
Sent: Tuesday, November 9, 2021 8:12 AM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu<mailto:wactclc-alma at lists.ctc.edu>>
Subject: [Wactclc-alma] Can't login to Alma

CAUTION: This email originated from outside Pierce College. Do not click links or open attachments unless you have confirmed this is an authentic message from sender and know the content is safe. If you are unsure, contact the Help Desk at 253-964-6373 or email Helpdesk at pierce.ctc.edu<mailto:Helpdesk at pierce.ctc.edu>
Starting late yesterday, folks at Bellevue have been unable to login to Alma Back office, and we receive an error that says the user isn't authorized. I just experienced this for myself just now, as I worked in Alma earlier in the day.
Is this a local issue or are others having access problems?

Yay!

Nicole Longpré (she/her)
Systems Librarian
Full Professor
Bellevue College
nlongpre at bellevuecollege.edu<mailto:nlongpre at bellevuecollege.edu>


This email is not from a Skagit Valley College email address. As such, the SVC IT Department cannot ensure its safety. Please use proper judgement and caution when opening attachments, clicking on links, or responding to this email..

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