[Wactclc-alma] Anyone having issues with Alma shutting down in the middle of a record edit?

Thu May 13 14:04:59 PDT 2021

I notice the same thing within the last week-- Alma will just kick me out without a timeout notice. I think I mostly notice it happening when I switch between functions.  I'm using Firefox on Windows 10.

Chris Muzzin told me this morning he was having the same problem.  He's using Chrome via Citrix Remote Desktop.

Kirsti S. Thomas
Library Technical Services Manager
Seattle Colleges
kirsti.thomas at seattlecolleges.edu

-----Original Message-----
From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu> On Behalf Of Martin, Melinda
Sent: Wednesday, May 12, 2021 14:17
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu>
Subject: Re: [Wactclc-alma] Anyone having issues with Alma shutting down in the middle of a record edit?

Thanks, Wade.
I have noticed a quick time-out on Analytics if you are idle (I think it's like a 5 minute setting).  However, Alma allowed for inactivity longer (previously). I'm just noticing it timeout much more quickly of late.
-M

-----Original Message-----
From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu> On Behalf Of Guidry, Wade
Sent: Wednesday, May 12, 2021 1:47 PM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu>
Subject: Re: [Wactclc-alma] Anyone having issues with Alma shutting down in the middle of a record edit?

Thanks, John and Melinda.

You can actually tell if Alma timed out because of a session expiration by looking at the login page after the Alma session ends unexpectedly.

If Alma actually closed because of the timeout period, a message on the subsequent login window will say 'previous session expired'.

So, one thing you could do is get a screen capture of the login prompt *after* a session closes unexpectedly. That would tell us something.

Otherwise, it's *not* likely a browser issue. That would more of a concern only if someone is using an older, personal PC not under campus management. More likely might just be network stability, especially with so many different home networks in use.

Another thing that could potentially throw an Alma session off is using the browser back and forward buttons to navigate, something that Alma isn't designed to do. Trying to do too much browser navigation in Alma might eventually throw off the session enough that Alma gives up. But that's just an educated guess, not something I know to be true.

Wade Guidry
Library Consortium Services Manager, WACTCLC wadeg at bigbend.edu
(509) 760-4474
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-----Original Message-----
From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu> On Behalf Of Martin, Melinda
Sent: Wednesday, May 12, 2021 12:46 PM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu>
Subject: Re: [Wactclc-alma] Anyone having issues with Alma shutting down in the middle of a record edit?

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Our time-outs have been faster recently.
-Melinda

-----Original Message-----
From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu> On Behalf Of Anderson, John W.
Sent: Wednesday, May 12, 2021 12:42 PM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu>
Subject: Re: [Wactclc-alma] Anyone having issues with Alma shutting down in the middle of a record edit?

Teresa says Alma closes out and goes back to the login screen.
We only use internal accounts for working in Alma.

I'll have BBT check on the version of the browser.

Thank you.
________________________________________
From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu> on behalf of Guidry, Wade <WadeG at bigbend.edu>
Sent: Wednesday, May 12, 2021 11:19 AM
To: WACTCLC Alma Discussion
Subject: Re: [Wactclc-alma] Anyone having issues with Alma shutting down in the middle of a record edit?

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John,

Could you say more about what you mean by 'Alma shutting down'?

Does that mean the browser closes unexpectedly? Or the Alma session times out?

Generally, you should use the most recent version of your preferred browser (Firefox, Chrome, Edge).

Also, Alma will time out after 60 minutes of inactivity, but that's not likely an issue here.

One thing you could try is toggling the Alma account to internal, if the account is currently configured to be external.

Wade Guidry
Library Consortium Services Manager, WACTCLC wadeg at bigbend.edu
(509) 760-4474
https://nam04.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.wactclc.org%2F&data=04%7C01%7C%7Ca78d3a5a50404afbb1ad08d9158b446c%7C02d8ff38d7114e31a9156cb5cff788df%7C0%7C0%7C637564510185186334%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=3yy1H%2Fyn176P6nWGAkwa6AXPAwLzp0YVnzU7PovaAIA%3D&reserved=0

Schedule a meeting with me
My Zoom Instant Meeting Link

-----Original Message-----
From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu> On Behalf Of Anderson, John W.
Sent: Wednesday, May 12, 2021 10:59 AM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu>
Subject: [Wactclc-alma] Anyone having issues with Alma shutting down in the middle of a record edit?

?Hi,

Our cataloger says she is experiencing Alma shutting down while she is in the middle of editing a record.  Is anyone else experiencing this?

thank you,

john Anderson

Big Bend Community College

Bonaudi Library

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