[Wactclc-alma] Anyone having issues with Alma shutting down in the middle of a record edit?

[Anderson, John W.]

Teresa says Alma closes out and goes back to the login screen.
We only use internal accounts for working in Alma.

I'll have BBT check on the version of the browser.

Thank you.
________________________________________
From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu> on behalf of Guidry, Wade <WadeG at bigbend.edu>
Sent: Wednesday, May 12, 2021 11:19 AM
To: WACTCLC Alma Discussion
Subject: Re: [Wactclc-alma] Anyone having issues with Alma shutting down in the middle of a record edit?

CAUTION: Originated outside our network. Do not click links or open attachments unless you validate the sender.


John,

Could you say more about what you mean by 'Alma shutting down'?

Does that mean the browser closes unexpectedly? Or the Alma session times out?

Generally, you should use the most recent version of your preferred browser (Firefox, Chrome, Edge).

Also, Alma will time out after 60 minutes of inactivity, but that's not likely an issue here.

One thing you could try is toggling the Alma account to internal, if the account is currently configured to be external.






Wade Guidry
Library Consortium Services Manager, WACTCLC
wadeg at bigbend.edu
(509) 760-4474
http://www.wactclc.org

Schedule a meeting with me
My Zoom Instant Meeting Link

-----Original Message-----
From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu> On Behalf Of Anderson, John W.
Sent: Wednesday, May 12, 2021 10:59 AM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu>
Subject: [Wactclc-alma] Anyone having issues with Alma shutting down in the middle of a record edit?

?Hi,


Our cataloger says she is experiencing Alma shutting down while she is in the middle of editing a record.  Is anyone else experiencing this?


thank you,


john Anderson

Big Bend Community College

Bonaudi Library