[Wactclc-alma] May Release Barcode Issue

[Sally Sheedy]

Whatcom too. Certainly seeing it with our weirdo barcodes that have a blank space as the last character, and some of ours with non-alphameric characters at the end. I created a case yesterday and we've been added to a Tier 2 case already open.

It did just start out of the blue so I thought it was related to the May release. Happy Spring!

From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu> On Behalf Of Lesley Caldwell
Sent: Wednesday, May 5, 2021 10:09 AM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu>
Subject: [Wactclc-alma] May Release Barcode Issue


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Morning everyone!

I just wanted to give you a heads-up about an issue we've discovered at Pierce College. Earlier this week we had trouble scanning in an item to return and received the message "Return Blocked -- Item Not Found" even though the item existed, and was definitely on loan. Screenshot of the error attached. Inversely, we tried to check out a different laptop to a student, but Alma wouldn't accept that barcode either. Fortunately, we had another laptop that would scan correctly.

When I opened a ticket with Ex Libris, Yaala shared that there seems to be some kind of barcode problem with the May release. "We started seeing cases where, apparently starting with the May Release - such errors show up for certain item barcodes. I believe that a fix is being analyzed - I will update you."

So thought I should give the group a heads-up! Wade found a workaround to be editing the item and then clicking Save. Wade- anything else to add?
-Lesley

Lesley Caldwell

Systems and Instruction Librarian

Pierce College

p:

253-840-8420

a:

1601 39th Ave SE, Puyallup, WA 98374

w:

www.pierce.ctc.edu<http://www.pierce.ctc.edu> e: LCaldwell at pierce.ctc.edu<mailto:LCaldwell at pierce.ctc.edu>

[pierce college logo]

TOP 5 Community College in the Nation

[aspen prize for community college excellence rising star 2019 logo and achieving the dream leader college of distinction logo]



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