[Wactclc-alma] [External]Re: [External]Re: Issues with MD Editor not refreshing

[McGaughey, Colleen]

I thought it the issue might be when there are more than a handful of records in the MDE. I had about 8 or 9 records in the editor, and it happened again. I cleared the MDE and it seemed to work for a bit, and then started doing the issue with not loading/refreshing the information. So, I cleared the MDE and tried again, and then it happened when there were only 2 records in the MDE. I even tried changing accounts from Admin to my staff account and the same thing happens. It is frustrating when this happens, and there are already a lot of steps in this process, and to have to stop to clear the editor, log in and out of various accounts just to get the editor to work is very time consuming. If anyone has any suggestions on how to fix this problem, it would be greatly appreciated.

Thanks,
Colleen
________________________________
From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu> on behalf of McGaughey, Colleen <Colleen.McGaughey at cptc.edu>
Sent: Tuesday, June 29, 2021 1:38 PM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu>
Subject: [External]Re: [Wactclc-alma] [External]Re: Issues with MD Editor not refreshing

This is through my work connection. Today when I went to edit a bib record I get a spinning circle and the screen flickers (see attached video).

Today all I am trying to do is change item location, and policy from R collection to the Main, and edit each of the bib records and holdings to reflect the change. The video you see attached is what happens when I try click to edit a bib record.

Any suggestions would be greatly appreciated.

Thanks,
Colleen


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________________________________
From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu> on behalf of Guidry, Wade <WadeG at bigbend.edu>
Sent: Wednesday, June 23, 2021, 12:02 PM
To: WACTCLC Alma Discussion
Subject: [External]Re: [Wactclc-alma] Issues with MD Editor not refreshing


Colleen,



I just tried the same thing in the CPTC environment and am not encountering the issue. Most recent version of Chrome, though as long as you’re using the most recent version of Chrome, Firefox or Edge, I don’t think it will be browser related. Unless it’s related to an installed plug.



It could just be intermittent performance issues.





Are you seeing the issue on a home connection or work? Home computer or work?



When you say “most times,” do you mean most times today? Or over a period of time?



If it’s over a period of time (days / weeks), the first comparison to do would be computing environment, namely on vs off campus, and different computers.



Another thought… though I doubt it would be data related. Does it happen on a certain type of record, or records from a particular set. Also, when you’re working in mdeditor, do you have just one or two records loaded (in the left pane), or a whole slew of them.





Wade Guidry

Library Consortium Services Manager, WACTCLC

wadeg at bigbend.edu<mailto:wadeg at bigbend.edu>

(509) 760-4474

http://www.wactclc.org<http://www.wactclc.org/>



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From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu> On Behalf Of McGaughey, Colleen
Sent: Wednesday, June 23, 2021 10:15 AM
To: 'WACTCLC Alma Discussion' <wactclc-alma at lists.ctc.edu>
Subject: [Wactclc-alma] Issues with MD Editor not refreshing



Hi everyone,



Just wondering if anyone else has been having issues with Alma MD Editor not refreshing?



I make changes to a record, save and use 'View Related Data' to view inventory. Sometimes it loads, but most of the times I just get a spinning blue circle. Sometimes the holdings load, and sometimes I just get the spinning blue circle. I use alt+u to update the holdings. When I go back to view inventory so I can click on the option to view items, it does the same thing. I have tried refreshing the page, logging out of Alma, using a different account, and I still experience the same issues.



Is anyone else having this problem? Does anyone know what I can do to resolve this issue?



Thanks,

Colleen

Clover Park Tech

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