[Wactclc-alma] Lost Items Bill Questions

[Guidry, Wade]

Traci,

To answer that second question about printing... If you want to print the notices, you need to set "Letter Send Format" in the relevant 'Overdue and Lost Loan Profile' to either 'Print', or 'Both' (if you want to both email and print the notices).

The notices will be "printed" to the email address configured for the associated library.

You can set that email address by configuring at the library (instead of institution) level, and going to Admin / Fulfillment / General / Printers


Be sure to post back with any follow up questions...


Wade Guidry
Library Consortium Services Manager, WACTCLC
wadeg at bigbend.edu<mailto:wadeg at bigbend.edu>
(509) 760-4474
http://www.wactclc.org


From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu> On Behalf Of Thomas, Kirsti
Sent: Monday, January 4, 2021 4:47 PM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu>
Subject: Re: [Wactclc-alma] Lost Items Bill Questions

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Traci,

The timing for when overdue and/or lost notices go out is completely separate from any grace period.  You can control when you want your overdue notices to go out in Alma Config > Fulfillment > Physical Fulfillment > Overdue and Lost Loan Profile.

Each profile has a field where you enter the number of days after the due date when you want the Overdue or Lost notice to go out. You also have to check a button to tell Alma whether you want it to count calendar days or only days when the library is open (according to the Alma calendar).

We have our notices set to only send out emails, instead of printing, so I can't help with that part. :(


Kirsti S. Thomas
Library Technical Service Manager
Seattle Colleges
kirsti.thomas at seattlecolleges.edu<mailto:kirsti.thomas at seattlecolleges.edu>



From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu<mailto:wactclc-alma-bounces at lists.ctc.edu>> On Behalf Of Traci Taylor
Sent: Tuesday, December 29, 2020 10:42
To: wactclc-alma at lists.ctc.edu<mailto:wactclc-alma at lists.ctc.edu>
Subject: [Wactclc-alma] Lost Items Bill Questions

Good morning,

I reactivated some of our letters, so students would get notices when items weren't returned. I set up a 3-day grace period, after the items were all checked out. The notices were emailed to the students on the day they were due 12/18/20, but they didn't print. My questions are:


  1.  Why did the email notice go out the day they were due and not after the 3-day grace period?
  2.  Why did the notices not print?

Your help is greatly appreciated.

Thanks,
Traci


Traci Taylor, MLS
Lead Librarian
Bellingham Technical College
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