[Wactclc-alma] Email Tool

Fri May 22 13:16:54 PDT 2020

Great, thanks Sally. Yeah, I typo’d “URL” in there. I did submit a ticket. Hopefully we can have the student’s emails or names included in the message somewhere. Like “Sam sent you the following link!” Or having an email that’s entered in the form become the sender’s URL. Something simple, but just allows for some identifying information about who clicked send.

Greg Bem, MLIS
Faculty Library Coordinator
Library Learning Commons
Lake Washington Inst. Of Technology
Pronouns: he/him/his

Vice President, AFT 3533, ’19-‘20

Contact Info
greg.bem at lwtech.edu<mailto:greg.bem at lwtech.edu%0d>
425-739-8100 xt.8898
http://www.lwtech.edu/campus-life/library

Chat with me on Microsoft Teams<https://teams.microsoft.com/>, or
Chat with librarians 24/7 on Ask a Librarian<https://www.questionpoint.org/crs/servlet/org.oclc.admin.BuildForm?&page=accessable&institution=13155&type=2&language=1>

From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu> On Behalf Of Sally Sheedy
Sent: Friday, May 22, 2020 12:42 PM
To: 'WACTCLC Alma Discussion' <wactclc-alma at lists.ctc.edu>
Subject: Re: [Wactclc-alma] Email Tool

EXTERNAL SENDER: Use caution with links and attachments
________________________________
So the From is showing the default of Discovery<mailto:Discovery at ...(ie>@...   In other words,  it’s not a URL but a dummy address, which will mean nothing to anyone.

I looked and can’t find where that can be changed, but I know it’s a parameter somewhere. I think we had our changed not long after implementation, so my memory is fuzzy, and that was before PrimoVE.

If you want yours to look more like what we have, ExL support can help.

[cid:image003.png at 01D6303B.422EDEE0]

From: Wactclc-alma [mailto:wactclc-alma-bounces at lists.ctc.edu] On Behalf Of Bem, Greg
Sent: Friday, May 22, 2020 12:14 PM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu<mailto:wactclc-alma at lists.ctc.edu>>
Subject: Re: [Wactclc-alma] Email Tool

CAUTION: This email originated from outside your organization. Exercise caution when opening attachments or clicking links, especially from unknown senders.

Here is what I received from the anonymous student in question. It is one of several examples. There is no sender information. The URL is Discover at ExLibrisGroup.com<mailto:Discover at ExLibrisGroup.com>

[cid:image004.jpg at 01D6303B.422EDEE0]

Greg Bem, MLIS
Faculty Library Coordinator
Library Learning Commons
Lake Washington Inst. Of Technology
Pronouns: he/him/his

Vice President, AFT 3533, ’19-‘20

Contact Info
greg.bem at lwtech.edu<mailto:greg.bem at lwtech.edu%0d>
425-739-8100 xt.8898
http://www.lwtech.edu/campus-life/library

Chat with me on Microsoft Teams<https://teams.microsoft.com/>, or
Chat with librarians 24/7 on Ask a Librarian<https://www.questionpoint.org/crs/servlet/org.oclc.admin.BuildForm?&page=accessable&institution=13155&type=2&language=1>

From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu<mailto:wactclc-alma-bounces at lists.ctc.edu>> On Behalf Of Sally Sheedy
Sent: Friday, May 22, 2020 12:09 PM
To: 'WACTCLC Alma Discussion' <wactclc-alma at lists.ctc.edu<mailto:wactclc-alma at lists.ctc.edu>>
Subject: Re: [Wactclc-alma] Email Tool

EXTERNAL SENDER: Use caution with links and attachments
________________________________
I’m not sure if you are asking to have the name of the individual sending it show. What is the From address in your case? For us, the email that gets sent has our logo, and shows as being from library_circulation at whatcom.edu<mailto:library_circulation at whatcom.edu>  so recipients as least know it’s from Whatcom’s system. I forget where we set that up in Alma. We also had IT set that account as one that can receive replies to it, but they get forwarded to one of our circ staff. It’s not used for sending by anyone but the system.

The subject line in email from Primo  is a little unhelpful:  Item(s) Sent by Ex Libris Discovery.

Sorry, but I doubt this addresses your question.

From: Wactclc-alma [mailto:wactclc-alma-bounces at lists.ctc.edu] On Behalf Of Bem, Greg
Sent: Friday, May 22, 2020 11:25 AM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu<mailto:wactclc-alma at lists.ctc.edu>>
Subject: Re: [Wactclc-alma] Email Tool

CAUTION: This email originated from outside your organization. Exercise caution when opening attachments or clicking links, especially from unknown senders.
Does anyone have any information about my questions regarding how to edit the actual form?

The biggest issue is not being able to identify who sent the email.

Greg Bem, MLIS
Faculty Library Coordinator
Library Learning Commons
Lake Washington Inst. Of Technology
Pronouns: he/him/his

Vice President, AFT 3533, ’19-‘20

Contact Info
greg.bem at lwtech.edu<mailto:greg.bem at lwtech.edu%0d>
425-739-8100 xt.8898
http://www.lwtech.edu/campus-life/library

Chat with me on Microsoft Teams<https://teams.microsoft.com/>, or
Chat with librarians 24/7 on Ask a Librarian<https://www.questionpoint.org/crs/servlet/org.oclc.admin.BuildForm?&page=accessable&institution=13155&type=2&language=1>

From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu<mailto:wactclc-alma-bounces at lists.ctc.edu>> On Behalf Of Guidry, Wade
Sent: Wednesday, May 20, 2020 12:18 PM
To: 'WACTCLC Alma Discussion' <wactclc-alma at lists.ctc.edu<mailto:wactclc-alma at lists.ctc.edu>>
Subject: Re: [Wactclc-alma] Email Tool

EXTERNAL SENDER: Use caution with links and attachments
________________________________
Dan is correct. If you log into Primo, you can add a note to a citation that you email.

Attached is an example of a citation I sent myself from LWTech Primo.

I think the email looks pretty good, actually.

It does not include the most complete citation info. But the main point of the email, I would say, is to send the link to the record in Primo. So, you’re only a click away from the full citation from the source.

Regarding Dan’s info about the emails not being delivered because of differences in apparent vs actual email source, that’s an easily solvable issue if you run into it. Just let me know if these emails aren’t getting delivered in your environment.

Wade Guidry
WACTCLC
Library Consortium Services Manager
wadeg at bigbend.edu<mailto:wadeg at bigbend.edu>
http://www.wactclc.org<http://www.wactclc.org/>
509.760.4474

Pronouns: he/him/his

From: Wactclc-alma [mailto:wactclc-alma-bounces at lists.ctc.edu] On Behalf Of Daniel Moore
Sent: Tuesday, May 19, 2020 12:04 PM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu<mailto:wactclc-alma at lists.ctc.edu>>
Subject: Re: [Wactclc-alma] Email Tool

CAUTION: Originated outside our network. Do not click links or open attachments unless you validate the sender.

I don't know so much about the sender name, but if you sign in to Primo before sending a record you can attach a note.

I remember this tool being a huge headache because of how the SMTP server was configured. I can't remember specifics but I know it had to do with receiving email servers rejecting the message outright because sender and identity information didn't match up.

On Mon, May 18, 2020 at 2:15 PM Bem, Greg <Greg.Bem at lwtech.edu<mailto:Greg.Bem at lwtech.edu>> wrote:
Hi there!

We noticed that sending an email using Primo’s Email tool only provides a few pieces of metadata regarding the record in question.

Is it possible to expand the form to include other information? Specifically a sender name and a note would be useful.

Thanks!

Greg

[cid:image005.png at 01D6303B.422EDEE0]

Greg Bem, MLIS
Faculty Library Coordinator
Library Learning Commons
Lake Washington Inst. Of Technology
Pronouns: he/him/his

Vice President, AFT 3533, ’19-‘20

Contact Info
greg.bem at lwtech.edu<mailto:greg.bem at lwtech.edu%0d>
425-739-8100 xt.8898
http://www.lwtech.edu/campus-life/library

Chat with me on Microsoft Teams<https://teams.microsoft.com/>, or
Chat with librarians 24/7 on Ask a Librarian<https://www.questionpoint.org/crs/servlet/org.oclc.admin.BuildForm?&page=accessable&institution=13155&type=2&language=1>

--
Regards,

Dan Moore
Systems and Collections Librarian
Edmonds Community College Library
(425) 640-1526
Pronouns: he, him, his
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.ctc.edu/pipermail/wactclc-alma_lists.ctc.edu/attachments/20200522/04ce6c4d/attachment-0002.html>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image003.png
Type: image/png
Size: 24937 bytes
Desc: image003.png
URL: <http://lists.ctc.edu/pipermail/wactclc-alma_lists.ctc.edu/attachments/20200522/04ce6c4d/attachment-0004.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image004.jpg
Type: image/jpeg
Size: 40337 bytes
Desc: image004.jpg
URL: <http://lists.ctc.edu/pipermail/wactclc-alma_lists.ctc.edu/attachments/20200522/04ce6c4d/attachment-0002.jpg>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image005.png
Type: image/png
Size: 82122 bytes
Desc: image005.png
URL: <http://lists.ctc.edu/pipermail/wactclc-alma_lists.ctc.edu/attachments/20200522/04ce6c4d/attachment-0005.png>