[Wactclc-alma] [External]Alma Not Working?

[Daniel Moore]

The problem resolved itself after IT got involved. Unfortunately, we don't
have any resolution notes, nor could we track down a cause.

-Dan

On Mon, Jan 27, 2020 at 8:39 PM Guidry, Wade <WadeG at bigbend.edu> wrote:

> Just FYI, the SPSCC issue turned out to be something local.
>
>
>
> So, today’s issues at SPSCC and Edmonds are not related, in any case.
>
>
>
>
>
> Wade Guidry
>
> WACTCLC
>
> Library Consortium Services Manager
>
> wadeg at bigbend.edu
>
> http://www.wactclc.org
>
> 509.760.4474
>
>
>
> Pronouns: he/him/his
>
>
>
>
>
> *From:* Daniel Moore [mailto:daniel.moore at email.edcc.edu]
> *Sent:* Monday, January 27, 2020 3:17 PM
> *To:* Guidry, Wade <WadeG at bigbend.edu>
> *Cc:* WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu>; Clare Bryant <
> clare.bryant at email.edcc.edu>; Lily Kun <lkun at spscc.edu>
> *Subject:* Re: [Wactclc-alma] [External]Alma Not Working?
>
>
>
> ATTENTION: This email contains links. Please follow best practices before
> clicking on links
>
> Our network admin team is investigating this presently. I will forward on
> any notes they find.
>
>
>
> On Mon, Jan 27, 2020 at 2:53 PM Guidry, Wade <WadeG at bigbend.edu> wrote:
>
> Lily / Clare,
>
> I don’t have any issues logging into either of your Alma instances, with
> an internal account.
>
> So, you can switch to internal accounts for now, if external
> authentication is not working.
>
> I don’t see any general outages at status.exlibrisgroup.com
>
> So, first thing to check would be to look in Alma at expiration dates for
> the account(s) that aren’t working.
>
> Edmonds using Active Directory for external authentication, so the next
> most likely candidate for authentication issues is an expired security
> certificate on the institution side for the Active Directory server.
>
> SPSCC using ADFS authentication, so the most likely issue after expiration
> date is an issue with the timestamp on your ADFS service. So you can ask IT
> to reset the time there against a public time service.
>
> Please post back to the list if / when its working again, and I’ll
> continue to look to see if I can find any issues from here.
>
>
> Wade Guidry
> WACTCLC
> Library Consortium Services Manager
> wadeg at bigbend.edu<mailto:wadeg at bigbend.edu>
> http://www.wactclc.org<http://www.wactclc.org/>
> 509.760.4474
>
> Pronouns: he/him/his
>
>
> From: Wactclc-alma [mailto:wactclc-alma-bounces at lists.ctc.edu] On Behalf
> Of Clare Bryant
> Sent: Monday, January 27, 2020 2:30 PM
> To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu>
> Subject: Re: [Wactclc-alma] [External]Alma Not Working?
>
> ATTENTION: This email contains links. Please follow best practices before
> clicking on links
> I'm getting an error message, too.
>
> -Clare
>
> On Mon, Jan 27, 2020 at 2:28 PM Herman, Amy <aherman at olympic.edu<mailto:
> aherman at olympic.edu>> wrote:
> No problems at Olympic.
>
> Amy Herman
> Library Faculty | Olympic College
> 1600 Chester Avenue | Bremerton, WA 98337
> aherman at olympic.edu<mailto:aherman at olympic.edu> | 360-475-7256
>
>
>
> From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu<mailto:
> wactclc-alma-bounces at lists.ctc.edu>> On Behalf Of Kun, Lily
> Sent: Monday, January 27, 2020 2:25 PM
> To: WACTCLC Alma Discussion (wactclc-alma at lists.ctc.edu<mailto:
> wactclc-alma at lists.ctc.edu>) <wactclc-alma at lists.ctc.edu<mailto:
> wactclc-alma at lists.ctc.edu>>
> Subject: [External]Alma Not Working?
>
> Caution: This email originated from outside OC. Please be very cautious of
> links in emails that take you outside the college and ask you to provide
> your OC credentials. If unsure, call the IT Help Desk @ 360.475.7600. Thank
> you.
>
> Anybody having problems logging into Alma right now? I’m getting an error
> page.
>
> Lily Kun
> She/Her Pronouns
> Systems and Electronic Resources Librarian
> lkun at spscc.edu<mailto:lkun at spscc.edu> | 360-596-5436 |
> https://library.spscc.edu<https://library.spscc.edu/>
>
> [cid:image001.jpg at 01D56E08.09265B00]<https://spscc.edu/>
>
>
>
> --
> Clare Bryant
> Acquisitions and Cataloging Technician
> Learning Resources/Library
> 425.640.1855
>
> [
> https://drive.google.com/a/email.edcc.edu/uc?id=1lLjU1aMXjcbVQPiBENnsQRRGox02xMi5&export=download
> ]
>
>
>
>
> --
>
> Regards,
>
>
>
> Dan Moore
>
> Systems and Collections Librarian
>
> Edmonds Community College Library
>
> dan.moore at edcc.edu / daniel.moore at email.edcc.edu
>
> (425) 640-1526
>


-- 
Regards,

Dan Moore
Systems and Collections Librarian
Edmonds Community College Library
dan.moore at edcc.edu / daniel.moore at email.edcc.edu
(425) 640-1526
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