[Wactclc-alma] Holds not popping up when item returned

[Adrienne Roush]

Thanks. I do know for sure that I want ANY chromebook to fill the hold. The student doesn’t care which one comes back first, they just need one.
I will see how much of this I can figure out.

Adrienne


From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu> On Behalf Of Guidry, Wade
Sent: Thursday, February 13, 2020 2:27 PM
To: 'WACTCLC Alma Discussion' <wactclc-alma at lists.ctc.edu>
Subject: Re: [Wactclc-alma] Holds not popping up when item returned

https://knowledge.exlibrisgroup.com/Alma/Product_Documentation/010Alma_Online_Help_(English)/040Resource_Management/080Configuring_Resource_Management/170Configuring_Physical_Item_Sort_Routines#To+create+new+item+sort+routinesI believe the first thing to think about is whether you want any Chromebook to fill a hold, or if you want  a specific Chromebook to fill a hold.

Right now, you have some Chromebooks with a value in ‘Description’ (which analogous to a specific issue for serials). And some Chromebooks without a description.

Since some Chromebooks have a description, submitting a request requires specifying a specific Chromebook “issue” to fill the request.

So, only that specific Chromebook can fill that specific hold.

To change that behavior, remove the value of the ‘Description’ field from all Chromebook item records. (You appear to be using call number field as well from Chromebook IDs and or S/Ns, so the description appears just to be a duplicate)

Once you do that, any Chromebook can fulfill a hold on the ‘Chromebook’ title.

But be aware, that will affect the visual sorting of items. I believe you started using the Description field for Chromebooks to improve visual sorting of Chromebook item records.

I’m not aware of any way to affect both the any-item hold and the visual sorting of the items by some ID #. The sort routine configuration in Alma<https://knowledge.exlibrisgroup.com/Alma/Product_Documentation/010Alma_Online_Help_(English)/040Resource_Management/080Configuring_Resource_Management/170Configuring_Physical_Item_Sort_Routines#To+create+new+item+sort+routines> only supports item sorting on the following fields, none of which really help in this case:

Chronology I (year)
Chronology J (month)
Chronology K (day)
Description
Enumeration A (volume)
Enumeration B (issue)
Enumeration C (part)
Library
Location
Material type – This field is applicable only to the list of items that appear in the staff search physical items list.
Receiving date
Temporary location


Wade Guidry
WACTCLC
Library Consortium Services Manager
wadeg at bigbend.edu<mailto:wadeg at bigbend.edu>
http://www.wactclc.org<http://www.wactclc.org/>
509.760.4474

Pronouns: he/him/his


From: Wactclc-alma [mailto:wactclc-alma-bounces at lists.ctc.edu] On Behalf Of Thomas, Kirsti
Sent: Thursday, February 13, 2020 1:30 PM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu>
Subject: Re: [Wactclc-alma] Holds not popping up when item returned

Adrienne,

We create suppressed test, bib, holdings, and item records for every location we've got. We also have test patron records with library staff email addresses for every user group we've got.  This was a trick I picked up from Nancy Nathansen at the University of Oregon and it's been really helpful for troubleshooting this kind of stuff.

I know this doesn't help with the pop-up message problem :) but maybe if you created a few test item records on a suppressed holdings record, you could place holds on them for testing purposes?

It will be ok!

Kirsti S. Thomas
Library Technical Service Manager
Seattle Colleges
kirsti.thomas at seattlecolleges.edu<mailto:kirsti.thomas at seattlecolleges.edu>



From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu<mailto:wactclc-alma-bounces at lists.ctc.edu>> On Behalf Of Adrienne Roush
Sent: Thursday, February 13, 2020 12:54
To: wactclc-alma at lists.ctc.edu<mailto:wactclc-alma at lists.ctc.edu>
Subject: Re: [Wactclc-alma] Holds not popping up when item returned

Hi,
I’m having trouble with holds on our chromebooks. Placing holds works, but when one is returned and scanned in, there is no ‘pop up’ telling us that there’s a hold on it.
I’ve looking around and cannot find where/how to correct this.
Any help is appreciated. I could (maybe?) provide more details if needed. Ours are all checked out right now, with one on the holds shelf so we don’t have a bunch hanging around to experiment with, sadly.
Thanks,
Adrienne


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