[Wactclc-alma] Fulfillment Job Failed to send SMS notification to user since no preferred SMS exists...

[Tammy Siebenberg]

Wade,

What you did must have worked because I am no longer having this problem.

Tammy

Tammy R. Siebenberg, MLIS
Director of Library & Media Services
Yakima Valley College
509.574.4984
tsiebenberg at yvcc.edu<mailto:tsiebenberg at yvcc.edu>
yvcc.edu<http://yvcc.edu/>
Hispanic-Serving Institution
[cid:image001.jpg at 01D5E184.85044580]

From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu> On Behalf Of Guidry, Wade
Sent: Tuesday, February 4, 2020 12:09 PM
To: 'WACTCLC Alma Discussion' <wactclc-alma at lists.ctc.edu>
Subject: Re: [Wactclc-alma] Fulfillment Job Failed to send SMS notification to user since no preferred SMS exists...

Tammy / Lesley,

I just took a look at your respective environments.

At Pierce, the SMS notifications are attempting to go out for Fine / Fee Notification.

At Yakima, the SMS notifications are attempting to go out for Fine / Fee Notification and Overdue / Lost Loan letter.

So, not all letters are affected. And just FYI, the failed attempts to send SMS notifications are not harming anything.


Tammy, your right in looking at the letter activation setting for those related SMS letters.

In neither environment were those affected SMS letters activated.

So, I activated those SMS letters, saved the change, and then deactivated those affected letters and saved again.

I'll check your environments after the next run of those jobs, to see if that resolved the issue.

My thinking is that a configuration bit flipped for some reason, without a corresponding change in the interface.

We'll see. If that's not the issue, I'll open a ticket.


Wade Guidry
WACTCLC
Library Consortium Services Manager
wadeg at bigbend.edu<mailto:wadeg at bigbend.edu>
http://www.wactclc.org<http://www.wactclc.org/>
509.760.4474

Pronouns: he/him/his


From: Wactclc-alma [mailto:wactclc-alma-bounces at lists.ctc.edu] On Behalf Of Lesley Caldwell
Sent: Tuesday, February 4, 2020 9:13 AM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu<mailto:wactclc-alma at lists.ctc.edu>>
Cc: Velvet Marlin <VMarlin at pierce.ctc.edu<mailto:VMarlin at pierce.ctc.edu>>
Subject: Re: [Wactclc-alma] Fulfillment Job Failed to send SMS notification to user since no preferred SMS exists...

Well, that was yesterday and today is today. :)

Our fines and fees did "fail" this morning. It's the same thing as Tammy reports. The email notifications were sent successfully; however, the SMS messages failed because, duh, we don't send SMS.

Should we open a ticket, Wade?
-Lesley

Total messages processed
324
2
Messages sent successfully
162
3
Messages failed to be sent
162



Failed to send Fines Fees SMS notification to user since no preferred SMS exists{PROFILE_ID=Standard Fine and Fees Notice, MESSAGE=No Preferred sms entered, JOB_ID=4362424390002818, USER_NAME=925456941}
Fines Fees notification sent successfuly{PROFILE_ID=Standard Fine and Fees Notice, JOB_ID=4362424390002818, USER_NAME=925456941}


From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu<mailto:wactclc-alma-bounces at lists.ctc.edu>> On Behalf Of Lesley Caldwell
Sent: Monday, February 3, 2020 3:35 PM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu<mailto:wactclc-alma at lists.ctc.edu>>
Subject: Re: [Wactclc-alma] Fulfillment Job Failed to send SMS notification to user since no preferred SMS exists...

Hi Tammy,

I'm not seeing any jobs failing here.

Sorry!
Lesley

From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu<mailto:wactclc-alma-bounces at lists.ctc.edu>> On Behalf Of Tammy Siebenberg
Sent: Monday, February 3, 2020 3:07 PM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu<mailto:wactclc-alma at lists.ctc.edu>>
Subject: [Wactclc-alma] Fulfillment Job Failed to send SMS notification to user since no preferred SMS exists...

Starting last night I have had two fulfillment jobs partially fail because they tried to send SMS notifications when the user had no preferred SMS.  However, I don't have any notification letters enabled for SMS.

The first was an Overdue Items - Notification  on 2/2/20 at 11:35 p.m.
The second was a Fines\Fees - Notification on 2/3/20 at 9:03 a.m.

Are any of you experiencing this?  How do I stop this from happening?

Tammy

Tammy R. Siebenberg, MLIS
Director of Library & Media Services
Yakima Valley College
509.574.4984
tsiebenberg at yvcc.edu<mailto:tsiebenberg at yvcc.edu>
yvcc.edu<https://linkprotect.cudasvc.com/url?a=http%3a%2f%2fyvcc.edu%2f&c=E,1,u2BX20y5nx_V2oY-dzmL1W5h4ihsUciLvScUZ--prbrsdjWeEO7r6G5pMSmpdZjhd67He68uZrNniqMAfDmmIB-YvBjq_tQSNib3Wad2IwM2AGwyT5C-JOsT&typo=1>
Hispanic-Serving Institution
[cid:image001.jpg at 01D5DB3A.4ABBB7A0]

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