[Wactclc-alma] Holds configuration and library relationships

[Stephanie Levesen]

Hi,

At the end of Fall quarter, Wade helped us create a Technical Services desk so that I could receive items for the two campus libraries that we purchase items for and I didn't have to bounce back and forth between the two circ desks in doing the books.

Since it happened at the end of Fall quarter and then we closed for the break, I didn't have a chance to really play with it until I got back in January.

One of the things that we discovered with this change is that our library relationships seemed to be messed up and when placing holds, the Whidbey Library was listed as under Mount Vernon's library options.  The Whidbey Library should be it's own separate library option not listed under Mount Vernon.

Elena and I worked to fix it through the configurations, and we were able to get it to show the Whidbey Campus listed as a separate library to choose in the drop down for where to pick up the hold.

However, what is happening now, is that every time MV requests a book from the Whidbey campus to get sent over here, we place the hold, choose MV, and then when Whidbey changes the location and scans for transit, we get a resource request slip generated over at the MV campus print queue saying it's something we need to pick up.  And then it's a bit confusing as we figure out why the book isn't on the shelf when it shows it's in transit.

This was not happening before the Technical Services desk was created, and Elena and I aren't sure who the relationships got mixed up or adjusted to have this happen.

Has anyone experienced this before or know how to fix it?  Elena and I have been through the configurations for both holds and library relationships and we're not sure why the resource request slip is getting generated over here when it shouldn't be after it's set into transit.  We have a floating collection and that's why the book's location is changed.

Thanks for your help with this issue.

Sincerely,

Stephanie Levesen
Periodicals/ILLs/Circulation
Norwood Cole Library
Skagit Valley College
2405 E College Way
Mount Vernon, WA  98273

360-416-7659

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