[Wactclc-alma] [EXTERNAL] - Change Due Date of Lost Item?

Thu Aug 13 14:42:21 PDT 2020

Just FYI, I did spend some time attempting to change the process type on LOST items via the API.

Unfortunately, I wasn’t able to do it successfully. The LOST process basically represents the end of the road for a loan transition in Alma. (You can think the item as being LOST from the perspective of the library and other patrons, who no longer have use of the item.)

It is assumed that a LOST item has been billed, and the patron either has to pay for the item or bring it back before anything else can happen in Alma.

It’s worth highlighting this fact, in the event that some of you want to extend the amount of time that passes before an item is sent to LOST and billed to the user.

Previously, some of you had been sending transactions to LOST sooner rather than later, as a way to reign in patrons that abused their privileges. But especially with the new restrictions on placing blocks on transcripts because of library amounts owed, a LOST item bill from the library has even leverage as a way to get items back from patrons.

The other functional use of LOST is really to indicate to library staff which items need replacing, and also a way to indicate in Primo that an item is no longer available. For that purpose, the LOST process still has meaning.

So, it’s kind of a matter of balancing transaction flexibility with the functionality the LOST status provides.

Wade Guidry
WACTCLC
Library Consortium Services Manager
wadeg at bigbend.edu<mailto:wadeg at bigbend.edu>
http://www.wactclc.org<http://www.wactclc.org/>
509.760.4474

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From: Wactclc-alma [mailto:wactclc-alma-bounces at lists.ctc.edu] On Behalf Of Lesley Caldwell
Sent: Wednesday, August 12, 2020 12:36 PM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu>
Subject: Re: [Wactclc-alma] [EXTERNAL] - Change Due Date of Lost Item?

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Thanks to everyone for responding!

I think the real problem we’re having at Pierce College is trying to make Alma flexible. Haha.
-Lesley

From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu<mailto:wactclc-alma-bounces at lists.ctc.edu>> On Behalf Of Charly Eaton
Sent: Wednesday, August 12, 2020 9:39 AM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu<mailto:wactclc-alma at lists.ctc.edu>>
Subject: Re: [Wactclc-alma] [EXTERNAL] - Change Due Date of Lost Item?

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Colleen,

Alma does have an overdue status as well as a Lost status. You can control when these statuses are triggered in Configurations - Fulfillment  - Physical Fulfillment - Overdue and Lost Loan Profile. At Edmonds for example, a main collection item becomes Overdue 1 day after the due date. It becomes Lost 2 weeks after the due date. The issue Lesley is dealing with is the inability to revert a Lost item back to Loan status by extending the due date into the future.

On Wed, Aug 12, 2020 at 8:55 AM McGaughey, Colleen <Colleen.McGaughey at cptc.edu<mailto:Colleen.McGaughey at cptc.edu>> wrote:
I just want to be sure that I understand this - if a item goes a certain amount of time past its due back date its status is automatically changed to lost? Does Alma not have an "Overdue" item status?

It would seem that a student/patron would need to be report an item as lost, or go for an extended period of time past its due back date in order for an item to have a "lost" status.

Best,
Colleen
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From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu<mailto:wactclc-alma-bounces at lists.ctc.edu>> on behalf of Charly Eaton <charly.eaton at email.edcc.edu<mailto:charly.eaton at email.edcc.edu>>
Sent: Tuesday, August 11, 2020 4:52 PM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu<mailto:wactclc-alma at lists.ctc.edu>>
Subject: Re: [Wactclc-alma] [EXTERNAL] - Change Due Date of Lost Item?

Lesley- We had this same problem at Edmonds. Unfortunately there is no job that converts process status from Lost to Loan nor will extending the due change the status. Clare and I had to manually mark hundreds of loans "found" before extending the due date. It was absolutely maddening. I wish Ex Libris had a fix for this.

On Tue, Aug 11, 2020 at 3:17 PM Herman, Amy <aherman at olympic.edu<mailto:aherman at olympic.edu>> wrote:

I think once a book is “lost” you can’t just change the due date back to an earlier date.  But I’m not sure what you’d need to do to accomplish what you need to do!

Amy Herman

Library Faculty | Olympic College

1600 Chester Avenue | Bremerton, WA 98337

aherman at olympic.edu<mailto:aherman at olympic.edu>

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From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu<mailto:wactclc-alma-bounces at lists.ctc.edu>> On Behalf Of Lesley Caldwell
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Subject: [EXTERNAL] - [Wactclc-alma] Change Due Date of Lost Item?

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Hi all,

Pierce College has been doing a lot of Alma gymnastics while trying to accommodate both ctcLink and COVID issues! One of the changes we made inadvertently extended the due date of for some students who were in Alma as Staff. They now have items due in December even though they were actually due in June and Alma has marked them as “lost.”

We want to move their due date back to the end of this quarter (8/20), but we get an error every time we try that in Fulfillment: "Due date of 1 out of 1 loan/s failed to be changed".

Any ideas?

Thanks!

Lesley

Lesley Caldwell

Systems and Instruction Librarian

Pierce College

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