[Wactclc-alma] FW: Alma Down

[Guidry, Wade]

Thanks, Charly.

Meanwhile, the official place to look for Alma / Primo outages is still:

http://status.exlibrisgroup.com, as it has always been.

Regarding LWTech’s login issues, sounds like Cassandra has identified the issue, namely stale expiration dates.

As I’ve said many many times now, you should maintain separate internal accounts handy for staff in the event of issues like this.


Wade Guidry
WACTCLC
Library Consortium Services Manager
wadeg at bigbend.edu<mailto:wadeg at bigbend.edu>
http://www.wactclc.org<http://www.wactclc.org/>
509.760.4474

Pronouns: he/him/his


From: Charly Eaton [mailto:charly.eaton at email.edcc.edu]
Sent: Monday, April 6, 2020 9:28 AM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu>
Cc: Guidry, Wade <WadeG at bigbend.edu>
Subject: Re: [Wactclc-alma] FW: Alma Down

CAUTION: Originated outside our network. Do not click links or open attachments unless you validate the sender.


This is a handy website for checking outages.

https://downforeveryoneorjustme.com/

On Mon, Apr 6, 2020 at 9:12 AM Bem, Greg <Greg.Bem at lwtech.edu<mailto:Greg.Bem at lwtech.edu>> wrote:
Hey Wade,

Alma is down for us. Do you know if it’s system-wide?

Greg Bem, MLIS
Faculty Library Coordinator
Library Learning Commons
Lake Washington Inst. Of Technology
Pronouns: he/him/his

Contact Info
greg.bem at lwtech.edu<mailto:greg.bem at lwtech.edu%0d>
425-739-8100 xt.8898
http://www.lwtech.edu/campus-life/library

From: Bem, Greg
Sent: Monday, April 6, 2020 9:12 AM
To: Miller, Cassandra <Cassandra.Miller at lwtech.edu<mailto:Cassandra.Miller at lwtech.edu>>; Ford, John <John.Ford at lwtech.edu<mailto:John.Ford at lwtech.edu>>; Heilstedt, Sally <Sally.Heilstedt at lwtech.edu<mailto:Sally.Heilstedt at lwtech.edu>>; Wozniak, Sue <Sue.Wozniak at lwtech.edu<mailto:Sue.Wozniak at lwtech.edu>>; Kelley, Katherine <Katherine.Kelley at lwtech.edu<mailto:Katherine.Kelley at lwtech.edu>>
Subject: RE: Alma

Not getting in. Get sent to this link with a page title of “Error.” I’ll forward to Wade.
https://sbctc-lwtech.alma.exlibrisgroup.com/mng/action/profileHandler.do?mode=ajax

Greg Bem, MLIS
Faculty Library Coordinator
Library Learning Commons
Lake Washington Inst. Of Technology
Pronouns: he/him/his

Contact Info
greg.bem at lwtech.edu<mailto:greg.bem at lwtech.edu%0d>
425-739-8100 xt.8898
http://www.lwtech.edu/campus-life/library

From: Miller, Cassandra <Cassandra.Miller at lwtech.edu<mailto:Cassandra.Miller at lwtech.edu>>
Sent: Monday, April 6, 2020 9:07 AM
To: Ford, John <John.Ford at lwtech.edu<mailto:John.Ford at lwtech.edu>>; Bem, Greg <Greg.Bem at lwtech.edu<mailto:Greg.Bem at lwtech.edu>>; Heilstedt, Sally <Sally.Heilstedt at lwtech.edu<mailto:Sally.Heilstedt at lwtech.edu>>; Wozniak, Sue <Sue.Wozniak at lwtech.edu<mailto:Sue.Wozniak at lwtech.edu>>; Kelley, Katherine <Katherine.Kelley at lwtech.edu<mailto:Katherine.Kelley at lwtech.edu>>
Subject: Alma

Is anyone able to get into Alma? I am still getting the error, and before I bug Tish about possibly not running the staff renewal job, I want to make sure it isn’t just me.

Thanks!


--
Charly Eaton
Circulation Services Manager
Learning Resources/Library
425.640.1447
Work Schedule: Monday - Friday 7:00 - 4:00
[https://drive.google.com/a/email.edcc.edu/uc?id=1lLjU1aMXjcbVQPiBENnsQRRGox02xMi5&export=download]
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