[Wactclc-alma] [External]Re: [External]Re: Collection Discovery - items added to collection but not appearing in Primo

Tue Sep 24 14:30:04 PDT 2019

Another update:

"I would like to update you that we have attached this case to an open
defect currently being handled by the development team. We will continue to
update this case as new information becomes available."

Just my luck!

On Fri, Sep 20, 2019 at 2:32 PM Guidry, Wade <WadeG at bigbend.edu> wrote:

> Thanks for doing that, Dan.
>
>
>
> That’s great.
>
>
>
> A duplicated issue will help strengthen the fix that it sounds like ExL is
> already working on.
>
>
>
> And we’ll also get “primary source” info about when a fix is rolling out J
>
>
>
> Meanwhile, one thing you could do while they are looking at your current
> collection is to go ahead and create a new collection, and populated it
> fresh with the same set of records. See if the new collection works. (I’d
> recommend not adding any custom thumbnails to start with, just let the
> thumbnail default.)
>
>
>
> In general, people have been able to create collections without too many
> hiccups. So the issue doesn’t seem to affect every collection created. My
> suspicion is that a specific collection record, or maybe the links its
> members, gets “stuck” in some particular state so that the collection
> doesn’t appear or refresh in PVE.
>
>
>
>
>
> Wade Guidry
>
> WACTCLC
>
> Library Consortium Services Manager
>
> wadeg at bigbend.edu
>
> http://www.wactclc.org
>
> 509.760.4474
>
>
>
>
>
> *From:* Wactclc-alma [mailto:wactclc-alma-bounces at lists.ctc.edu] *On
> Behalf Of *Daniel Moore
> *Sent:* Friday, September 20, 2019 1:30 PM
> *To:* WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu>
> *Cc:* Johnetta Moore <johnettamoore at email.edcc.edu>
> *Subject:* Re: [Wactclc-alma] [External]Re: [External]Re: Collection
> Discovery - items added to collection but not appearing in Primo
>
>
>
> ATTENTION: This email contains links. Please follow best practices before
> clicking on links
>
> ExL support was able to replicate this error so my ticket has been
> elevated to Tier 2.
>
>
>
> In the meantime, I'll just leave the Collections link hidden in the main
> menu. I hope to roll this out soon, as this would be a great teaching aid
> for our BAS librarian and faculty.
>
>
>
> -Dan
>
>
>
> On Thu, Sep 19, 2019 at 3:45 PM Daniel Moore <daniel.moore at email.edcc.edu>
> wrote:
>
> Itemized.
>
>
>
> On Thu, Sep 19, 2019 at 3:43 PM Hirning, Maryanne <mhirning at lcc.ctc.edu>
> wrote:
>
> Dan,
>
>
>
> Just out of curiosity how did you add the titles to the collection?
> Itemized or logical?
>
>
>
> Sorry this has been such a headache for you L
>
>
>
> Maryanne
>
>
>
> *From:* Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu> *On Behalf Of *Daniel
> Moore
> *Sent:* Thursday, September 19, 2019 3:29 PM
> *To:* WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu>
> *Subject:* Re: [Wactclc-alma] [External]Re: [External]Re: Collection
> Discovery - items added to collection but not appearing in Primo
>
>
>
> Sadly it didn't work.
>
>
>
> Looking at the console report, working collections like Olympic's has
> search scope information as part of the query when Primo is serving up
> what's in the collection. This doesn't happen for ours. That could be a de
> facto symptom of what happens when the title list doesn't appear, but I
> wonder too if it's a cause of the problem.
>
>
>
> -Dan
>
>
>
> On Thu, Sep 19, 2019 at 3:25 PM Daniel Moore <daniel.moore at email.edcc.edu>
> wrote:
>
> Fantastic, thanks! Suppress from Discovery was unchecked for me as well.
> Released the record and I'm giving Alma a few minutes before checking in
> Primo.
>
>
>
> On Thu, Sep 19, 2019 at 3:21 PM Herman, Amy <aherman at olympic.edu> wrote:
>
> Hi Dan,
>
>
>
> I went to Resources àManage Collections and copied the MMS ID for one of
> my collections.  Then I searched for All Titles by MMS ID and copied in
> that number and searched. From my single result I clicked Edit Record.
> That puts you into the MD Editor. Under Tools à Management Tags I made
> sure that Suppress From Discovery was still unchecked (it was).  Then once
> you open a record for editing you have to go to File à Save and Release
> Record when you are done to get out of the record.  You can also Release
> Record without saving since you made no changes, but I think what I did was
> Save and Release Record just to be safe.
>
>
>
> Shortly after that my collections were visible again in Primo.  So weird.
>
>
>
> *Amy Herman*
>
> Library Faculty | Olympic College
>
> 1600 Chester Avenue | Bremerton, WA 98337
>
> aherman at olympic.edu | 360-475-7256
>
>
>
>
>
>
>
> *From:* Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu> *On Behalf Of *Daniel
> Moore
> *Sent:* Thursday, September 19, 2019 3:13 PM
> *To:* WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu>
> *Subject:* [External]Re: [Wactclc-alma] [External]Re: Collection
> Discovery - items added to collection but not appearing in Primo
>
>
>
> [image: Image removed by sender. Caution: This email originated from
> outside of Olympic College. Please do not click any links or open
> attachments unless you know the sender AND know the information is safe. If
> you are unsure and can't validate with the sender, contact the IT Help Desk
> at (360) 475-7600. Please be very cautious of entering your Olympic College
> logon information on websites you’re not familiar with. Thank you.]
>
> Hey Amy,
>
>
>
> That's a good idea - full disclosure, I don't have a lot of familiarity
> with the MDE. Could you point me in the right direction to do that?
>
>
>
> -Dan
>
>
>
> On Thu, Sep 19, 2019 at 3:09 PM Herman, Amy <aherman at olympic.edu> wrote:
>
> Sounds like what we saw at Olympic.  I actually did open the collection
> record in MDE and released it, just as part of trying to see if it was
> suppressed so maybe that’s why it mysteriously showed up later.
>
>
>
> *Amy Herman*
>
> Library Faculty | Olympic College
>
> 1600 Chester Avenue | Bremerton, WA 98337
>
> aherman at olympic.edu | 360-475-7256
>
>
>
>
>
>
>
> *From:* Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu> *On Behalf Of *Guidry,
> Wade
> *Sent:* Thursday, September 19, 2019 2:20 PM
> *To:* 'WACTCLC Alma Discussion' <wactclc-alma at lists.ctc.edu>
> *Subject:* [External]Re: [Wactclc-alma] Collection Discovery - items
> added to collection but not appearing in Primo
>
>
>
> [image: Image removed by sender. Caution: This email originated from
> outside of Olympic College. Please do not click any links or open
> attachments unless you know the sender AND know the information is safe. If
> you are unsure and can't validate with the sender, contact the IT Help Desk
> at (360) 475-7600. Please be very cautious of entering your Olympic College
> logon information on websites you’re not familiar with. Thank you.]
>
> Thanks, Dan.
>
>
>
> You might have seen already, I posted a general inquiry about this to
> Primo-L this morning.
>
>
>
> There are already a couple of responses with people that have had similar
> issues occur, and have open tickets. I don’t know if the issues are exactly
> the same. But in one ticket the institution reported an update coming in
> the November Primo release:
>
>
>
> *Wade,*
>
>
>
> *We have a similar issue (case 688965) that ExLibris said should be
> resolved with the Primo VE November 2019 release.  *
>
>
>
> *Our issue is that sometimes the thumbnails duplicate for some collections
> and other collections don’t show up at all.  Sounds like it could be
> related?*
>
>
>
> And the other one mentions:
>
>
>
> *Our ticket about Collections was just updated and says a fix isn’t coming
> until Q1 2020. We have duplicates and titles that don’t show unless we
> “touch” (open > save/release in MDE) the NZ bib record after the title is
> added to a collection.*
>
>
>
>
>
>
>
> Wade Guidry
>
> WACTCLC
>
> Library Consortium Services Manager
>
> wadeg at bigbend.edu
>
> http://www.wactclc.org
>
> 509.760.4474
>
>
>
>
>
> *From:* Wactclc-alma [mailto:wactclc-alma-bounces at lists.ctc.edu
> <wactclc-alma-bounces at lists.ctc.edu>] *On Behalf Of *Daniel Moore
> *Sent:* Thursday, September 19, 2019 10:44 AM
> *To:* WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu>
> *Cc:* Johnetta Moore <johnettamoore at email.edcc.edu>
> *Subject:* Re: [Wactclc-alma] Collection Discovery - items added to
> collection but not appearing in Primo
>
>
>
> ATTENTION: This email contains links. Please follow best practices before
> clicking on links
>
> Hey all,
>
>
>
> Attached is a screenshot of the title list. And I'll open a case
> presently.
>
>
>
> Because this isn't working yet and because we're so close to the start of
> the quarter, I've disabled the main menu link to the Collections page.
> However the page/feature is still live and accessible here:
> https://sbctc-edcc.primo.exlibrisgroup.com/discovery/collectionDiscovery?vid=01STATEWA_EDCC:EDMONDS
>
>
>
> -Dan
>
>
>
>
>
>
>
> On Thu, Sep 19, 2019 at 9:54 AM Guidry, Wade <WadeG at bigbend.edu> wrote:
>
> Dan,
>
>
>
> I still don’t see your collection members in PVE.
>
>
>
> I suspect that removing and re-adding them might resolve the issue.
>
>
>
> But instead, do you want to open an SF case on this one? Would be useful
> to get an answer from ExL on why this happened (or happens).
>
>
>
>
>
>
>
>
>
> Wade Guidry
>
> WACTCLC
>
> Library Consortium Services Manager
>
> wadeg at bigbend.edu
>
> http://www.wactclc.org
>
> 509.760.4474
>
>
>
>
>
> *From:* Wactclc-alma [mailto:wactclc-alma-bounces at lists.ctc.edu] *On
> Behalf Of *Hirning, Maryanne
> *Sent:* Thursday, September 19, 2019 7:48 AM
> *To:* 'WACTCLC Alma Discussion' <wactclc-alma at lists.ctc.edu>
> *Subject:* Re: [Wactclc-alma] Collection Discovery - items added to
> collection but not appearing in Primo
>
>
>
> ATTENTION: This email contains links. Please follow best practices before
> clicking on links
>
> When I’ve added or deleted items to a particular collection there is
> definitely a lag, but it generally impacts the entire Collection Discovery
> page. For instance, when in Primo and navigating to the Collection
> Discovery page none of my collections will appear, almost as though the
> page were still loading. It’s never taken more than 10 minutes to fully
> appear though.
>
>
>
> Hopefully you get it resolved today!
>
>
>
>
>
> *From:* Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu> *On Behalf Of *Guidry,
> Wade
> *Sent:* Wednesday, September 18, 2019 4:48 PM
> *To:* 'WACTCLC Alma Discussion' <wactclc-alma at lists.ctc.edu>
> *Subject:* Re: [Wactclc-alma] Collection Discovery - items added to
> collection but not appearing in Primo
>
>
>
> Dan,
>
>
>
> We saw something similar a couple of weeks ago with a collection at
> Olympic.
>
>
>
> There may be some delay in additions to a collection being visible in PVE.
>
>
>
> At least, with the Olympic collection, that seemed to be the case.
>
>
>
> I made a small change in the Olympic collection at the time, just to see
> if I could kick-start the visibility in Primo. At the time, I thought that
> had an effect. But I just tried the same with your collection, and didn’t
> get the same outcome.
>
>
>
> So, let’s see if your collection members appear in your collection in PVE
> in just a bit.
>
>
>
>
>
> Wade Guidry
>
> WACTCLC
>
> Library Consortium Services Manager
>
> wadeg at bigbend.edu
>
> http://www.wactclc.org
>
> 509.760.4474
>
>
>
>
>
> *From:* Wactclc-alma [mailto:wactclc-alma-bounces at lists.ctc.edu
> <wactclc-alma-bounces at lists.ctc.edu>] *On Behalf Of *Hirning, Maryanne
> *Sent:* Wednesday, September 18, 2019 4:28 PM
> *To:* 'WACTCLC Alma Discussion' <wactclc-alma at lists.ctc.edu>
> *Subject:* Re: [Wactclc-alma] Collection Discovery - items added to
> collection but not appearing in Primo
>
>
>
> ATTENTION: This email contains links. Please follow best practices before
> clicking on links
>
> Hi Dan,
>
>
>
> Can you screen shot the Collection Resource Editor >Title List page?
>
> I double checked that my collection items were showing up, just in case of
> some sort of system-wide glitch, but ours are fine.
>
>
>
>
>
>
>
> -Maryanne
>
>
>
> *From:* Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu> *On Behalf Of *Daniel
> Moore
> *Sent:* Wednesday, September 18, 2019 4:03 PM
> *To:* WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu>
> *Subject:* [Wactclc-alma] Collection Discovery - items added to
> collection but not appearing in Primo
>
>
>
> Hey all,
>
>
>
> I've created a collection that isn't suppressed and I added a bunch of
> titles that also aren't suppressed. The collection appears fine (
> https://sbctc-edcc.primo.exlibrisgroup.com/discovery/collectionDiscovery?vid=01STATEWA_EDCC:EDMONDS)
> but no items are appearing.
>
>
>
> Anyone have any idea what might be going on?
>
>
>
> -Dan
>
>
>
>
> --
>
> Regards,
>
>
>
> Dan Moore
>
> Systems and Collections Librarian
>
> Edmonds Community College Library
>
> dan.moore at edcc.edu / daniel.moore at email.edcc.edu
>
> (425) 640-1526
>
>
>
>
> --
>
> Regards,
>
>
>
> Dan Moore
>
> Systems and Collections Librarian
>
> Edmonds Community College Library
>
> dan.moore at edcc.edu / daniel.moore at email.edcc.edu
>
> (425) 640-1526
>
>
>
>
> --
>
> Regards,
>
>
>
> Dan Moore
>
> Systems and Collections Librarian
>
> Edmonds Community College Library
>
> dan.moore at edcc.edu / daniel.moore at email.edcc.edu
>
> (425) 640-1526
>
>
>
>
> --
>
> Regards,
>
>
>
> Dan Moore
>
> Systems and Collections Librarian
>
> Edmonds Community College Library
>
> dan.moore at edcc.edu / daniel.moore at email.edcc.edu
>
> (425) 640-1526
>
>
>
>
> --
>
> Regards,
>
>
>
> Dan Moore
>
> Systems and Collections Librarian
>
> Edmonds Community College Library
>
> dan.moore at edcc.edu / daniel.moore at email.edcc.edu
>
> (425) 640-1526
>
>
>
>
> --
>
> Regards,
>
>
>
> Dan Moore
>
> Systems and Collections Librarian
>
> Edmonds Community College Library
>
> dan.moore at edcc.edu / daniel.moore at email.edcc.edu
>
> (425) 640-1526
>

-- 
Regards,

Dan Moore
Systems and Collections Librarian
Edmonds Community College Library
dan.moore at edcc.edu / daniel.moore at email.edcc.edu
(425) 640-1526
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