[Wactclc-alma] [External]Re: [External]Re: Collection Discovery - items added to collection but not appearing in Primo

[Daniel Moore]

Fantastic, thanks! Suppress from Discovery was unchecked for me as well.
Released the record and I'm giving Alma a few minutes before checking in
Primo.

On Thu, Sep 19, 2019 at 3:21 PM Herman, Amy <aherman at olympic.edu> wrote:

> Hi Dan,
>
>
>
> I went to Resources àManage Collections and copied the MMS ID for one of
> my collections.  Then I searched for All Titles by MMS ID and copied in
> that number and searched. From my single result I clicked Edit Record.
> That puts you into the MD Editor. Under Tools à Management Tags I made
> sure that Suppress From Discovery was still unchecked (it was).  Then once
> you open a record for editing you have to go to File à Save and Release
> Record when you are done to get out of the record.  You can also Release
> Record without saving since you made no changes, but I think what I did was
> Save and Release Record just to be safe.
>
>
>
> Shortly after that my collections were visible again in Primo.  So weird.
>
>
>
> *Amy Herman*
>
> Library Faculty | Olympic College
>
> 1600 Chester Avenue | Bremerton, WA 98337
>
> aherman at olympic.edu | 360-475-7256
>
>
>
>
>
>
>
> *From:* Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu> *On Behalf Of *Daniel
> Moore
> *Sent:* Thursday, September 19, 2019 3:13 PM
> *To:* WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu>
> *Subject:* [External]Re: [Wactclc-alma] [External]Re: Collection
> Discovery - items added to collection but not appearing in Primo
>
>
>
> [image: Caution: This email originated from outside of Olympic College.
> Please do not click any links or open attachments unless you know the
> sender AND know the information is safe. If you are unsure and can't
> validate with the sender, contact the IT Help Desk at (360) 475-7600.
> Please be very cautious of entering your Olympic College logon information
> on websites you’re not familiar with. Thank you.]
>
> Hey Amy,
>
>
>
> That's a good idea - full disclosure, I don't have a lot of familiarity
> with the MDE. Could you point me in the right direction to do that?
>
>
>
> -Dan
>
>
>
> On Thu, Sep 19, 2019 at 3:09 PM Herman, Amy <aherman at olympic.edu> wrote:
>
> Sounds like what we saw at Olympic.  I actually did open the collection
> record in MDE and released it, just as part of trying to see if it was
> suppressed so maybe that’s why it mysteriously showed up later.
>
>
>
> *Amy Herman*
>
> Library Faculty | Olympic College
>
> 1600 Chester Avenue | Bremerton, WA 98337
>
> aherman at olympic.edu | 360-475-7256
>
>
>
>
>
>
>
> *From:* Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu> *On Behalf Of *Guidry,
> Wade
> *Sent:* Thursday, September 19, 2019 2:20 PM
> *To:* 'WACTCLC Alma Discussion' <wactclc-alma at lists.ctc.edu>
> *Subject:* [External]Re: [Wactclc-alma] Collection Discovery - items
> added to collection but not appearing in Primo
>
>
>
> [image: Caution: This email originated from outside of Olympic College.
> Please do not click any links or open attachments unless you know the
> sender AND know the information is safe. If you are unsure and can't
> validate with the sender, contact the IT Help Desk at (360) 475-7600.
> Please be very cautious of entering your Olympic College logon information
> on websites you’re not familiar with. Thank you.]
>
> Thanks, Dan.
>
>
>
> You might have seen already, I posted a general inquiry about this to
> Primo-L this morning.
>
>
>
> There are already a couple of responses with people that have had similar
> issues occur, and have open tickets. I don’t know if the issues are exactly
> the same. But in one ticket the institution reported an update coming in
> the November Primo release:
>
>
>
> *Wade,*
>
>
>
> *We have a similar issue (case 688965) that ExLibris said should be
> resolved with the Primo VE November 2019 release.  *
>
>
>
> *Our issue is that sometimes the thumbnails duplicate for some collections
> and other collections don’t show up at all.  Sounds like it could be
> related?*
>
>
>
> And the other one mentions:
>
>
>
> *Our ticket about Collections was just updated and says a fix isn’t coming
> until Q1 2020. We have duplicates and titles that don’t show unless we
> “touch” (open > save/release in MDE) the NZ bib record after the title is
> added to a collection.*
>
>
>
>
>
>
>
> Wade Guidry
>
> WACTCLC
>
> Library Consortium Services Manager
>
> wadeg at bigbend.edu
>
> http://www.wactclc.org
>
> 509.760.4474
>
>
>
>
>
> *From:* Wactclc-alma [mailto:wactclc-alma-bounces at lists.ctc.edu
> <wactclc-alma-bounces at lists.ctc.edu>] *On Behalf Of *Daniel Moore
> *Sent:* Thursday, September 19, 2019 10:44 AM
> *To:* WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu>
> *Cc:* Johnetta Moore <johnettamoore at email.edcc.edu>
> *Subject:* Re: [Wactclc-alma] Collection Discovery - items added to
> collection but not appearing in Primo
>
>
>
> ATTENTION: This email contains links. Please follow best practices before
> clicking on links
>
> Hey all,
>
>
>
> Attached is a screenshot of the title list. And I'll open a case
> presently.
>
>
>
> Because this isn't working yet and because we're so close to the start of
> the quarter, I've disabled the main menu link to the Collections page.
> However the page/feature is still live and accessible here:
> https://sbctc-edcc.primo.exlibrisgroup.com/discovery/collectionDiscovery?vid=01STATEWA_EDCC:EDMONDS
>
>
>
> -Dan
>
>
>
>
>
>
>
> On Thu, Sep 19, 2019 at 9:54 AM Guidry, Wade <WadeG at bigbend.edu> wrote:
>
> Dan,
>
>
>
> I still don’t see your collection members in PVE.
>
>
>
> I suspect that removing and re-adding them might resolve the issue.
>
>
>
> But instead, do you want to open an SF case on this one? Would be useful
> to get an answer from ExL on why this happened (or happens).
>
>
>
>
>
>
>
>
>
> Wade Guidry
>
> WACTCLC
>
> Library Consortium Services Manager
>
> wadeg at bigbend.edu
>
> http://www.wactclc.org
>
> 509.760.4474
>
>
>
>
>
> *From:* Wactclc-alma [mailto:wactclc-alma-bounces at lists.ctc.edu] *On
> Behalf Of *Hirning, Maryanne
> *Sent:* Thursday, September 19, 2019 7:48 AM
> *To:* 'WACTCLC Alma Discussion' <wactclc-alma at lists.ctc.edu>
> *Subject:* Re: [Wactclc-alma] Collection Discovery - items added to
> collection but not appearing in Primo
>
>
>
> ATTENTION: This email contains links. Please follow best practices before
> clicking on links
>
> When I’ve added or deleted items to a particular collection there is
> definitely a lag, but it generally impacts the entire Collection Discovery
> page. For instance, when in Primo and navigating to the Collection
> Discovery page none of my collections will appear, almost as though the
> page were still loading. It’s never taken more than 10 minutes to fully
> appear though.
>
>
>
> Hopefully you get it resolved today!
>
>
>
>
>
> *From:* Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu> *On Behalf Of *Guidry,
> Wade
> *Sent:* Wednesday, September 18, 2019 4:48 PM
> *To:* 'WACTCLC Alma Discussion' <wactclc-alma at lists.ctc.edu>
> *Subject:* Re: [Wactclc-alma] Collection Discovery - items added to
> collection but not appearing in Primo
>
>
>
> Dan,
>
>
>
> We saw something similar a couple of weeks ago with a collection at
> Olympic.
>
>
>
> There may be some delay in additions to a collection being visible in PVE.
>
>
>
> At least, with the Olympic collection, that seemed to be the case.
>
>
>
> I made a small change in the Olympic collection at the time, just to see
> if I could kick-start the visibility in Primo. At the time, I thought that
> had an effect. But I just tried the same with your collection, and didn’t
> get the same outcome.
>
>
>
> So, let’s see if your collection members appear in your collection in PVE
> in just a bit.
>
>
>
>
>
> Wade Guidry
>
> WACTCLC
>
> Library Consortium Services Manager
>
> wadeg at bigbend.edu
>
> http://www.wactclc.org
>
> 509.760.4474
>
>
>
>
>
> *From:* Wactclc-alma [mailto:wactclc-alma-bounces at lists.ctc.edu
> <wactclc-alma-bounces at lists.ctc.edu>] *On Behalf Of *Hirning, Maryanne
> *Sent:* Wednesday, September 18, 2019 4:28 PM
> *To:* 'WACTCLC Alma Discussion' <wactclc-alma at lists.ctc.edu>
> *Subject:* Re: [Wactclc-alma] Collection Discovery - items added to
> collection but not appearing in Primo
>
>
>
> ATTENTION: This email contains links. Please follow best practices before
> clicking on links
>
> Hi Dan,
>
>
>
> Can you screen shot the Collection Resource Editor >Title List page?
>
> I double checked that my collection items were showing up, just in case of
> some sort of system-wide glitch, but ours are fine.
>
>
>
>
>
>
>
> -Maryanne
>
>
>
> *From:* Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu> *On Behalf Of *Daniel
> Moore
> *Sent:* Wednesday, September 18, 2019 4:03 PM
> *To:* WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu>
> *Subject:* [Wactclc-alma] Collection Discovery - items added to
> collection but not appearing in Primo
>
>
>
> Hey all,
>
>
>
> I've created a collection that isn't suppressed and I added a bunch of
> titles that also aren't suppressed. The collection appears fine (
> https://sbctc-edcc.primo.exlibrisgroup.com/discovery/collectionDiscovery?vid=01STATEWA_EDCC:EDMONDS)
> but no items are appearing.
>
>
>
> Anyone have any idea what might be going on?
>
>
>
> -Dan
>
>
>
>
> --
>
> Regards,
>
>
>
> Dan Moore
>
> Systems and Collections Librarian
>
> Edmonds Community College Library
>
> dan.moore at edcc.edu / daniel.moore at email.edcc.edu
>
> (425) 640-1526
>
>
>
>
> --
>
> Regards,
>
>
>
> Dan Moore
>
> Systems and Collections Librarian
>
> Edmonds Community College Library
>
> dan.moore at edcc.edu / daniel.moore at email.edcc.edu
>
> (425) 640-1526
>


-- 
Regards,

Dan Moore
Systems and Collections Librarian
Edmonds Community College Library
dan.moore at edcc.edu / daniel.moore at email.edcc.edu
(425) 640-1526
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