[Wactclc-alma] FW: Content Operations Monthly Update - November 2019

[Guidry, Wade]

Here's an upcoming and timely ExL webinar, that is a great follow up to a lot of the conversations we had yesterday.

The ExL Content Team is presenting on how they manage the currency of the large amount of content in the 360, SFX, and Alma central indexes.

Dec 11, 8am.

Register here<https://proquestmeetings.webex.com/proquestmeetings/onstage/g.php?MTID=e49555b82db069d62698df21ccce53ac9>



Wade Guidry
WACTCLC
Library Consortium Services Manager
wadeg at bigbend.edu<mailto:wadeg at bigbend.edu>
http://www.wactclc.org<http://www.wactclc.org/>
509.760.4474


From: Alma [mailto:alma-bounces at exlibrisusers.org] On Behalf Of Rael Elstein via Alma
Sent: Thursday, December 5, 2019 8:49 AM
To: Alma at exlibrisusers.org
Cc: Rael Elstein <Rael.Elstein at exlibrisgroup.com>
Subject: [ALMA-L] Content Operations Monthly Update - November 2019

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Dear Colleagues,





We hope you are as excited as we are about the end of the year and the upcoming holidays. For those headed out on vacation in the coming weeks, we wish you happy holiday and a happy new year!





But before you head out....

Please join us and register to the "Age of Automation: How We Make Sure Content Stays Current" presentation on December 11, as part of the Quarterly Content Webinars.
The session will cover how the Knowledgebase Operations teams for 360, SFX and Alma create, manage and maintain the Automatic Loading tools used to ensure that collections are updated on time. This is an insight into our analysts' daily activity and what is required in order to ensure that collections maintain currency over time.



  *   Age of Automation: How We Make Sure Content Stays Current
     *   December 11
     *   Register here<https://proquestmeetings.webex.com/proquestmeetings/onstage/g.php?MTID=e13ebb0d8bdf975304d55902f23bffb3b>
     *   EMEA/APAC
        *   8:00 am (Tel Aviv)
        *   2:00 pm (Beijing)
        *   3:00 pm (Tokyo)
        *   5:00 pm (Sydney)
  *   Age of Automation: How We Make Sure Content Stays Current
     *   December 11
     *   Register here<https://proquestmeetings.webex.com/proquestmeetings/onstage/g.php?MTID=e49555b82db069d62698df21ccce53ac9>
     *   NA/EMEA
        *   8:00 am (San Francisco)
        *   11:00 am (New York)
        *   4:00 pm (London)
        *   5:00 pm (Berlin)





We would also like to tell you a little about an event that our Content Operations Development Team has initiated. This week our department dedicated two days to a Content Hackathon.

In advance of these two days, we split up into small groups and raised ideas for improving our work within Content Operations and addressing customer experience. Ideas ranged from reducing the Tier 1 turnaround time, to improved QA testing of metadata before release, to dashboards to help us better understand the community's Content needs. Everyone's focus was on proactively improving content quality.

The Hackathon was a wonderful opportunity for our department to innovate, be creative, collaborate, and develop interesting solutions!





[Image]





In Support Portal news - we have updated the categories and sub-categories in the Support Portal (Salesforce) to a more intuitive and shorter list for new Cases submitted to SFX KB and Alma CZ.

These categories are also available in the "Report to Ex Libris" feature in SFX and Alma (released in Alma on 1 December, will be available in SFX on 11 December).

We look forward to updating the categories for 360 KB Support Cases as well.

If you have feedback on these emails, please feel free to contact me directly with your suggestions.


Best,
Rael
Rael Elstein
Content Product Manager
Tel: +972-2-6499268
Rael.Elstein at exlibrisgroup.com<mailto:Rael.Elstein at exlibrisgroup.com>
[https://files.mtstatic.com/site_11811/48151/0?Expires=1530520962&Signature=bG2O9blNMpaPga4atMdtIP4WbBkZoRHTMo9ZX5f7CxRBqVwIsdPZ3LOC14sugy6YhHp-Ne-~P-jMLiczVZ4YHNvW08PUcCN01pIOOso--b8IpaunKNWxly4ooPmb7ZopU4RaumH5Am5MeilXsAmix4u-SO9LQ4gJvJSToLWL1fg_&Key-Pair-Id=APKAJ5Y6AV4GI7A555NA]    www.exlibrisgroup.com<http://www.exlibrisgroup.com/>

P Please consider the environment before printing
















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