[Wactclc-alma] Alma Down?

[Ventura, Gerie]

It's not down, but it's suuuuuuper slow at the Circulation Desk....Technical Services staff report that it's also slow on their "side". But it's not down at Highline.

FYI,

Gerie 
206.592.3134 | gventura at highline.edu

-----Original Message-----
From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu> On Behalf Of Lesley Caldwell
Sent: October 1, 2018 12:57 PM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu>
Subject: Re: [Wactclc-alma] Alma Down?

Is anyone else having this issue today? Internal accounts working/SAML authentication not.

Thanks!
Lesley

-----Original Message-----
From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu> On Behalf Of Guidry, Wade
Sent: Tuesday, September 11, 2018 2:13 PM
To: Whittaker, Shellie <ShellieW at bigbend.edu>; Anderson, John W. <johna at bigbend.edu>; 'Kun, Lily' <lkun at spscc.edu>; 'WACTCLC Alma Discussion' <wactclc-alma at lists.ctc.edu>; Kathy Gilbert <KGilbert at pierce.ctc.edu>
Subject: Re: [Wactclc-alma] Alma Down?

For those of you reporting an inability to log into Alma...


I have confirmed that internal authentication is working fine at those institutions.


So, if you can't log into Alma with your campus accounts currently, I would report the issue to your IT dept, so they are aware, and meanwhile use internal accounts to log into Alma until the problem is cleared.


(We've talked about the need to maintain internal accounts for backup and emergency use previously.)


Given that at least 3 institutions are reporting the issue, it's possible that something you have in common, like use of the K 20 network, or some shared CTC infrastructure service might be causing the issue.










Wade Guidry - wadeg at bigbend.edu
Library Consortium Services Manager
Washington Community & Technical Colleges Library Consortium (WACTCLC)
509.760.4474
________________________________
From: Whittaker, Shellie
Sent: Tuesday, September 11, 2018 2:00 PM
To: Anderson, John W.; Guidry, Wade
Subject: RE: Alma Down?

Both of your accounts (internal and external) look good.

Shellie Whittaker
WACTC Library Consortium
shelliew at bigbend.edu<mailto:shelliew at bigbend.edu> | (360) 452-5264

From: Anderson, John W.
Sent: Tuesday, September 11, 2018 1:39 PM
To: Guidry, Wade <WadeG at bigbend.edu>; Whittaker, Shellie <ShellieW at bigbend.edu>
Subject: Alma Down?

Hi,

Is Alma down?  Can't seem to get on here.



[Title: Big Bend Community College Logo]

Br. John Anderson OFH
Library & Archive Para IV
Big Bend Community College
johna at bigbend.edu<mailto:johna at bigbend.edu>

509.793.2357
877.745.1212
https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fwww.bigbend.edu&c=E,1,s-ElmZDoX50OhDwp47sjOHVHXVfSgOGGTU_6bWR0jFMrwom0kwwkYyeMxwz7K3HQ45Q1JCT9YryWPsBD3ERfzJjgOx7mUhRBSEL0KsWo584Z&typo=1<https://linkprotect.cudasvc.com/url?a=http%3a%2f%2fwww.bigbend.edu%2f&c=E,1,QPCE6pBFxf_T5DPY37JcylSAOj1xYy_CYYqNob3XGUdJxkOq1yunr31Qvos2u2DjlWiKH8MQJNp68KUFnmUCFTUyfklhmJXt7bfDog93&typo=1>

Big Bend Community College * 7662 Chanute Street NE * Moses Lake, WA 98837-3299