[Wactclc-alma] [UCE] RE: [External] RE: RE: Credo Reference issue

Tue Mar 20 12:18:36 PDT 2018

Just saw this, and we have the same issue. Sharing this from last year (was sent to another librarian here, not me.

Does this help?

Sent: Wednesday, December 27, 2017 7:40 AM
Subject: Credo's HTTPS transition complete (review recommended)
[https://eu7.salesforce.com/servlet/servlet.ImageServer?id=01520000003PymV&oid=00D20000000027U]

Hello from Credo!

Our records indicate that your institution uses a proxy for remote access to Credo. Action may be necessary to avoid any interruption in service now that Credo has transitioned to a secure site.

To test whether updates are necessary, you can use these URLs. One points directly to https, and the other should redirect to https. (If this is not your correct proxy information, please respond to this email with the updated proxy prefix.)

Secure version: https://mywcc.whatcom.edu/OnlineResources/LibraryDatabases.aspx?DirectURL=https://search.credoreference.com Redirect version: https://mywcc.whatcom.edu/OnlineResources/LibraryDatabases.aspx?DirectURL=http://search.credoreference.com

If possible, please test these URLs both on a library computer and off-network, ie at home or on a phone with the wifi turned off.

To troubleshoot any errors you see with these URLs, such as "connection refused" errors or formatting errors, see our proxy troubleshooting page<https://credoreference.zendesk.com/hc/en-us/articles/115005707023>, or just respond to this email for help. You can also contact OCLC support at support at oclc.org<mailto:support at oclc.org> or WAM proxy support at helpdesk at iii.com<mailto:helpdesk at iii.com>.

All Credo URLs should now redirect to https. If you'd like an updated set of MARC records, or need any further information, just respond to this email.

Thank you for your patience during this transition, and for being a valued Credo customer! We wish you a happy and peaceful new year.

Sincerely,

Joanna Bartell
The Credo Support Team
joanna.bartell at credoreference.com<mailto:joanna.bartell at credoreference.com>
(617) 500-1879 or (855) 500-0165

From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu> On Behalf Of Herman, Amy
Sent: Tuesday, March 20, 2018 11:16 AM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu>
Subject: Re: [Wactclc-alma] [External] RE: RE: Credo Reference issue

Unfortunately while the linking works in Primo again now using the parser override, it's only taking me to title level in Credo Reference, not article level like it did before (even up just a week or two ago).  This is typical with our reference databases, but Credo was different.  It took Ex Libris a while to get Credo to go to article level, on their end, when we first went to Primo through ORCA a few years ago but it eventually did.

Should I open a case?

From: Wactclc-alma [mailto:wactclc-alma-bounces at lists.ctc.edu] On Behalf Of Herman, Amy
Sent: Tuesday, March 20, 2018 11:07 AM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu<mailto:wactclc-alma at lists.ctc.edu>>
Subject: [External] RE: [Wactclc-alma] RE: Credo Reference issue

It's not quite the same because one is http and one is https.

I went ahead and overrode the parser parameters for the service as a test, and now my links in Primo are working.  I guess the other way to approach this is to add another line in the Credo stanza in the EZproxy config file.

[cid:image001.png at 01D3C045.91F0F340]

Amy Herman
Library Faculty | Olympic College
1600 Chester Avenue | Bremerton, WA 98337
aherman at olympic.edu<mailto:aherman at olympic.edu> | 360-475-7256

[alma signature]

From: Wactclc-alma [mailto:wactclc-alma-bounces at lists.ctc.edu] On Behalf Of Guidry, Wade
Sent: Tuesday, March 20, 2018 10:01 AM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu<mailto:wactclc-alma at lists.ctc.edu>>
Subject: [External] RE: [Wactclc-alma] Credo Reference issue

The service level in Alma looks correct to me, and is the same as in ezproxy.

You can isolate Primo by going to the resource directly through your library web site.

Did they restart ezproxy after making the change to config.txt? That might be the issue.

Wade Guidry
Library Consortium Services Manager, WACTCLC
wadeg at bigbend.edu<mailto:wadeg at bigbend.edu>
(509) 760-4474

From: Wactclc-alma [mailto:wactclc-alma-bounces at lists.ctc.edu] On Behalf Of Herman, Amy
Sent: Tuesday, March 20, 2018 9:55 AM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu<mailto:wactclc-alma at lists.ctc.edu>>
Subject: [Wactclc-alma] Credo Reference issue

Is anyone else getting an error message related to ezproxy when trying to access Credo Reference articles in Primo?  I had I.T. update our Credo stanza in the EZproxy config file.  It didn't help.  I am now noticing that the URL mentioned in the error message, which is the same URL that is listed in the "service" level record for Credo in Alma, is NOT a URL that is listed on the official EZproxy stanza from OCLC.  Could this be the issue?  If so, can I do an override of the URL at the service level, and will it "stick?"

Error message from Primo:
[cid:image003.jpg at 01D3C045.91F0F340]

Service level link in Alma:
[cid:image004.jpg at 01D3C045.91F0F340]

OCLC EZproxy stanza for Credo Reference, which does not specifically include https://www.credoreference.com:

[cid:image005.jpg at 01D3C045.91F0F340]

Amy Herman
Library Faculty | Olympic College
1600 Chester Avenue | Bremerton, WA 98337
aherman at olympic.edu<mailto:aherman at olympic.edu> | 360-475-7256

[alma signature]

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