[Wactclc-alma] [External] RE: RE: Credo Reference issue

[Herman, Amy]

Unfortunately while the linking works in Primo again now using the parser override, it's only taking me to title level in Credo Reference, not article level like it did before (even up just a week or two ago).  This is typical with our reference databases, but Credo was different.  It took Ex Libris a while to get Credo to go to article level, on their end, when we first went to Primo through ORCA a few years ago but it eventually did.

Should I open a case?


From: Wactclc-alma [mailto:wactclc-alma-bounces at lists.ctc.edu] On Behalf Of Herman, Amy
Sent: Tuesday, March 20, 2018 11:07 AM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu>
Subject: [External] RE: [Wactclc-alma] RE: Credo Reference issue

It's not quite the same because one is http and one is https.

I went ahead and overrode the parser parameters for the service as a test, and now my links in Primo are working.  I guess the other way to approach this is to add another line in the Credo stanza in the EZproxy config file.

[cid:image001.png at 01D3C03C.C7E990A0]

Amy Herman
Library Faculty | Olympic College
1600 Chester Avenue | Bremerton, WA 98337
aherman at olympic.edu<mailto:aherman at olympic.edu> | 360-475-7256

[alma signature]


From: Wactclc-alma [mailto:wactclc-alma-bounces at lists.ctc.edu] On Behalf Of Guidry, Wade
Sent: Tuesday, March 20, 2018 10:01 AM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu<mailto:wactclc-alma at lists.ctc.edu>>
Subject: [External] RE: [Wactclc-alma] Credo Reference issue

The service level in Alma looks correct to me, and is the same as in ezproxy.

You can isolate Primo by going to the resource directly through your library web site.

Did they restart ezproxy after making the change to config.txt? That might be the issue.


Wade Guidry
Library Consortium Services Manager, WACTCLC
wadeg at bigbend.edu<mailto:wadeg at bigbend.edu>
(509) 760-4474


From: Wactclc-alma [mailto:wactclc-alma-bounces at lists.ctc.edu] On Behalf Of Herman, Amy
Sent: Tuesday, March 20, 2018 9:55 AM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu<mailto:wactclc-alma at lists.ctc.edu>>
Subject: [Wactclc-alma] Credo Reference issue

Is anyone else getting an error message related to ezproxy when trying to access Credo Reference articles in Primo?  I had I.T. update our Credo stanza in the EZproxy config file.  It didn't help.  I am now noticing that the URL mentioned in the error message, which is the same URL that is listed in the "service" level record for Credo in Alma, is NOT a URL that is listed on the official EZproxy stanza from OCLC.  Could this be the issue?  If so, can I do an override of the URL at the service level, and will it "stick?"

Error message from Primo:
[cid:image003.jpg at 01D3C03C.C7E990A0]

Service level link in Alma:
[cid:image004.jpg at 01D3C03C.C7E990A0]

OCLC EZproxy stanza for Credo Reference, which does not specifically include https://www.credoreference.com:

[cid:image005.jpg at 01D3C03C.C7E990A0]





Amy Herman
Library Faculty | Olympic College
1600 Chester Avenue | Bremerton, WA 98337
aherman at olympic.edu<mailto:aherman at olympic.edu> | 360-475-7256

[alma signature]


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