[Wactclc-alma] Credo Reference issue

[Guidry, Wade]

The service level in Alma looks correct to me, and is the same as in ezproxy.

You can isolate Primo by going to the resource directly through your library web site.

Did they restart ezproxy after making the change to config.txt? That might be the issue.


Wade Guidry
Library Consortium Services Manager, WACTCLC
wadeg at bigbend.edu<mailto:wadeg at bigbend.edu>
(509) 760-4474


From: Wactclc-alma [mailto:wactclc-alma-bounces at lists.ctc.edu] On Behalf Of Herman, Amy
Sent: Tuesday, March 20, 2018 9:55 AM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu>
Subject: [Wactclc-alma] Credo Reference issue

Is anyone else getting an error message related to ezproxy when trying to access Credo Reference articles in Primo?  I had I.T. update our Credo stanza in the EZproxy config file.  It didn't help.  I am now noticing that the URL mentioned in the error message, which is the same URL that is listed in the "service" level record for Credo in Alma, is NOT a URL that is listed on the official EZproxy stanza from OCLC.  Could this be the issue?  If so, can I do an override of the URL at the service level, and will it "stick?"

Error message from Primo:
[cid:image001.jpg at 01D3C032.64921770]

Service level link in Alma:
[cid:image002.jpg at 01D3C032.64921770]

OCLC EZproxy stanza for Credo Reference, which does not specifically include https://www.credoreference.com:

[cid:image003.jpg at 01D3C032.64921770]





Amy Herman
Library Faculty | Olympic College
1600 Chester Avenue | Bremerton, WA 98337
aherman at olympic.edu<mailto:aherman at olympic.edu> | 360-475-7256

[alma signature]


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