[Wactclc-alma] [External] RE: Analytics weirdness

Tue Aug 14 09:11:09 PDT 2018

Just an update on the 'case of the missing analytics data'.

Looking at the fulfillment data for Edmonds this morning, it appears that the previously missing fulfillment data in Alma Analytics has been restored.

Wade Guidry
Library Consortium Services Manager, WACTCLC
wadeg at bigbend.edu<mailto:wadeg at bigbend.edu>
(509) 760-4474
http://www.wactclc.org

From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu> On Behalf Of Guidry, Wade
Sent: Friday, August 10, 2018 7:22 AM
To: 'WACTCLC Alma Discussion' <wactclc-alma at lists.ctc.edu>
Subject: Re: [Wactclc-alma] [External] RE: Analytics weirdness

Here is an update on the analytics data mystery.

George was correct, it's only been an issue since the Alma August release (August 5), and affected only the fulfillment subject area.

Case Title: Analytics data missing

Last comment:
Hi Wade,

Thank you for reporting this problem. We have received similar reports from other Alma customers that some of their loan data appears to have dropped in Analytics since the August release. This appears to be limited to the Fulfillment subject area (the Physical Items subject area appears to show the correct loan counts though the available fields are more limited), but we are still investigating the cause. I have sent this case to Tier 2 for further investigation and to follow up with our developers.

Thanks,

Dominic Doneux

Status: Tier 1 Analysis

Wade Guidry
Library Consortium Services Manager
Big Bend Community College
wadeg at bigbend.edu509.760.4474<mailto:wadeg at bigbend.edu509.760.4474>
www.bigbend.edu<http://www.bigbend.edu> Big Bend Community College * 7662 Chanute Street NE * Moses Lake, WA 98837-3299
WACTCLC Alma Instance: Alma NA02
WACTCLC Primo Instance: Primo NA08

-----Original Message-----
From: Wactclc-alma [mailto:wactclc-alma-bounces at lists.ctc.edu] On Behalf Of Guidry, Wade
Sent: Thursday, August 9, 2018 1:26 PM
To: 'WACTCLC Alma Discussion' <wactclc-alma at lists.ctc.edu<mailto:wactclc-alma at lists.ctc.edu>>
Subject: Re: [Wactclc-alma] [External] RE: Analytics weirdness

Hi all,

Just FYI, there is a fiber break in Anacortes WA that has taken out my Internet and cell service (along with most of the island), so my telecomm access is going to be pretty sporadic today.

To respond to the thread that George started on analytics data...

I was able to take a look at loan stats at Edmonds and Highline just now, and it does appear that data prior to June 1, 2018 or so is not currently being reported.

(You can see this if you just do a simple report of loan counts by loan date.)

I just opened a high priority ticket on the issue, and will report back as the issue is diagnosed.

For now, analytics reports (at least in the fulfillment subject area) may be inaccurate. (I haven't looked at all institutions.)

Wade Guidry
Library Consortium Services Manager
Big Bend Community College
wadeg at bigbend.edu<mailto:wadeg at bigbend.edu>
509.760.4474
www.bigbend.edu<http://www.bigbend.edu>
Big Bend Community College * 7662 Chanute Street NE * Moses Lake, WA 98837-3299

WACTCLC Alma Instance: Alma NA02
WACTCLC Primo Instance: Primo NA08

-----Original Message-----
From: Wactclc-alma [mailto:wactclc-alma-bounces at lists.ctc.edu] On Behalf Of Herman, Amy
Sent: Thursday, August 9, 2018 11:28 AM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu<mailto:wactclc-alma at lists.ctc.edu>>
Subject: Re: [Wactclc-alma] [External] RE: Analytics weirdness

Toward end of July there was some discussion on the national Alma listserv about circ stats showing up completely wrong. Sometimes double counting rather than not counting at all.  But there is obviously a really big issue going on related to the Analytics and circ stats.  We have our accreditation site visit coming up in early November and I really hope I can rely on our stats to be accurate.

Amy Herman
Library Faculty | Olympic College
1600 Chester Avenue | Bremerton, WA 98337 aherman at olympic.edu<mailto:aherman at olympic.edu> | 360-475-7256

-----Original Message-----
From: Wactclc-alma [mailto:wactclc-alma-bounces at lists.ctc.edu] On Behalf Of Thomas, Kirsti
Sent: Thursday, August 09, 2018 11:19 AM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu<mailto:wactclc-alma at lists.ctc.edu>>
Subject: [External] RE: [Wactclc-alma] Analytics weirdness

Yes.  I've got a location that does hundreds of loans every quarter and it's showing exactly 1 loan total.  Most other locations aren't showing any circ activity prior to some point in July of this year.

I'm a bit irked because I've got an administrator at South attending a student retreat to report on the success of a textbook loan program today and we've got no data to report.

I filed a case last night:  #00582975

Kirsti
________________________________________
From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu<mailto:wactclc-alma-bounces at lists.ctc.edu>> on behalf of George Babcock <george.babcock at email.edcc.edu<mailto:george.babcock at email.edcc.edu>>
Sent: Wednesday, August 8, 2018 16:27
To: WACTCLC Alma Discussion
Subject: [Wactclc-alma] Analytics weirdness

Hi all,

At Edmonds, we created two reports/widgets for ILL staff.  One shows active loans, the other active borrowed material.  Today, we noticed that the reports seemed inacurate.  For example, one of our ILL patrons has six items check out from our library, but the report only shows two.  Items checked out before the August release no longer appear on the report, while items checked out after the release do appear.  (Items 1 & 2 are reportable, items 3-6 are not)

[cid:ii_jklrhhur0_1651bdbeb74b799b]

Is anybody else seeing this behavior?

Thanks,

George

--
George Babcock
Library Acquisitions
Edmonds Community College
20000 68th Ave. W
Lynnwood, WA  98036
425-640-1855
george.babcock at email.edcc.edu<mailto:george.babcock at email.edcc.edu<mailto:george.babcock at email.edcc.edu%3cmailto:george.babcock at email.edcc.edu>>

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