[Wactclc-alma] Empty Pick List

Tue Aug 14 09:02:21 PDT 2018

I should have elaborated.

I checked our rules when I saw George’s email go out.  The problem hadn’t happened on our end but usually if it’s going on in other places I like to double check (be proactive ☺).  Ours were all set to true when I went in to look and then I ran some testing to be sure that I was looking at the right thing (since as you mentioned, the knowledge article didn’t really match).

So, Yes?, I think the true setting would have been and are the original settings.

Tria

From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu> On Behalf Of Lesley Caldwell
Sent: Monday, August 13, 2018 1:42 PM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu>
Subject: Re: [Wactclc-alma] Empty Pick List

Sorry – one more thing!

Tria, you went ahead and moved all the rules to TRUE. Is that the way Alma was functioning previously? I edited the Patron physical item request and Work order request rules, but I was unsure on the Move and Restore rules.

I guess I want to make sure I’m not going to add clutter to circ’s picklist that wasn’t there previously.

Thanks again!
Lesley

From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu<mailto:wactclc-alma-bounces at lists.ctc.edu>> On Behalf Of Skirko, Tria
Sent: Monday, August 13, 2018 1:04 PM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu<mailto:wactclc-alma at lists.ctc.edu>>
Subject: Re: [Wactclc-alma] Empty Pick List

Hi Lesley –

I had the same question when I followed up on George’s email.

In each of those Rules (e.g. Patron Digitization Request) there is a parameter called “show in ‘Pick From Shelf’ list.  I went in and made sure all of ours were set to true, then tested, I think it’s all working fine now…. (although when testing I had to be sure I was on the campus where the item actually lived or else I don’t see the request of course).

Maybe that helps?

Tria

From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu<mailto:wactclc-alma-bounces at lists.ctc.edu>> On Behalf Of Lesley Caldwell
Sent: Monday, August 13, 2018 12:52 PM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu<mailto:wactclc-alma at lists.ctc.edu>>
Subject: Re: [Wactclc-alma] Empty Pick List

Hi George,

I thought of your email! :)

However in the linked article, Ex Libris references the 'physical item request expiration in open days' rule. I don’t see that here:
[cid:image001.png at 01D433AD.3373E8A0]

Also, do you know what changed that we all need to go into Alma and adjust our config?

Thanks!
Lesley

From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu<mailto:wactclc-alma-bounces at lists.ctc.edu>> On Behalf Of George Babcock
Sent: Monday, August 13, 2018 12:36 PM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu<mailto:wactclc-alma at lists.ctc.edu>>
Subject: Re: [Wactclc-alma] Empty Pick List

Hi Lesley,

We had the same problem at Edmonds last week.  Here is what Wade did to fix it:

To follow up on the conversation this morning about ‘pick from shelf’ tasks not showing in the task widget…

This KB article might hold the answer:

https://knowledge.exlibrisgroup.com/Alma/Knowledge_Articles/Patron_item_requests_not_showing_in_Task_widget<https://linkprotect.cudasvc.com/url?a=https%3a%2f%2furldefense.proofpoint.com%2fv2%2furl%3fu%3dhttps-3A__linkprotect.cudasvc.com_url-3Fa-3Dhttps-253a-252f-252fknowledge.exlibrisgroup.com-252fAlma-252fKnowledge-5FArticles-252fPatron-5Fitem-5Frequests-5Fnot-5Fshowing-5Fin-5FTask-5Fwidget-26c-3DE-2C1-2CXSKb-5FYFcGbazM0W2DlCCdh-5Fq3WDXWW3C-2DY1sXp28a5dpAe5vIilYJtNueUzwrscq7fniZk6aXCtr7FAB9cCPNL5a6I2lj5z2qdQaSPP-2DHUmSodAGUQ-2C-2C-26typo-3D1%26d%3dDwMGaQ%26c%3d9iW6DFLB94AlSNX4kZa4dlhb9A5zDnA8WQ2OrFlvw0k%26r%3dCW-gx2oMrOLCPXgsxMcgRg%26m%3d6ELTQybzFJ18N09O7kxOMBZdKr6axdfOPrPdmdAn6tM%26s%3d1nhIemw03npAs-bMG6mySP-rlQBuhXcFbTiumyi3B1M%26e%3d&c=E,1,BuEMycp4zesHBJtTZ3QYw005lilvJrDtVFVG6eMaHLw7PFFRrlgbvhHyS75biTixGs0qvJ_7oo4RsI3RSRTHZT9muoUdpsTD7gAUlB8gPFE4fg,,&typo=1>

George, the setting referenced in this article was in fact set to ‘false’ in the Edmonds environment.

I went ahead and flipped it over to true.

After placing a request on an item under my account, that request does now appear in the task list:

George

On Mon, Aug 13, 2018 at 12:27 PM, Lesley Caldwell <LCaldwell at pierce.ctc.edu<mailto:LCaldwell at pierce.ctc.edu>> wrote:
Hi all,

I’m about to open a ticket, but thought I’d see if anyone else was also seeing this issue. Our “Pick From Shelf” lists are completely blank on both campuses.  We had a number of ILL requests go unserved because of this, and we’ve tested putting in requests through both Alma and Primo.

Is anyone else having this problem?

Thanks!

Lesley Caldwell

Systems and Instruction Librarian

Pierce College

p:

253-840-8420

a:

1601 39th Ave SE, Puyallup, WA 98374<https://linkprotect.cudasvc.com/url?a=https%3a%2f%2furldefense.proofpoint.com%2fv2%2furl%3fu%3dhttps-3A__linkprotect.cudasvc.com_url-3Fa-3Dhttps-253a-252f-252fmaps.google.com-252f-253fq-253d1601-252b39th-252bAve-252bSE-252c-252bPuyallup-252c-252bWA-252b98374-2526entry-253dgmail-2526source-253dg-26c-3DE-2C1-2CwnZoiu-5FAAqKsyz2oQtBGTRou7m-2DkO3OMHkaiDtzb6xVo7NgojCHT4MtBniF-2Dpmdu5coauDbLtq0yDdzEFjTUuTMMLq60TbIxkDHpRl80EuiKfk-2DmlgA-2C-26typo-3D1%26d%3dDwMGaQ%26c%3d9iW6DFLB94AlSNX4kZa4dlhb9A5zDnA8WQ2OrFlvw0k%26r%3dCW-gx2oMrOLCPXgsxMcgRg%26m%3d6ELTQybzFJ18N09O7kxOMBZdKr6axdfOPrPdmdAn6tM%26s%3dMCUyChw6uYknIRI1wn8JVKmJp2yniFtbMCbqnH-2TN8%26e%3d&c=E,1,ejIJT1s0AEX7MzgYSrXkSsXBDdmseotkm3Qe7G-90FHP27eRmMt9QHrGZlRmP7qAVy7pqT87b34g6wsrQ4tC15lpCI46h2aL0jIWXcgJxQWvnowTMmVj&typo=1>

w:

www.pierce.ctc.edu<http://www.pierce.ctc.edu/> e: lcaldwell at pierce.ctc.edu<mailto:lcaldwell at pierce.ctc.edu>

[https://www.pierce.ctc.edu/sites/default/files/PC-logo-email.png]

--
George Babcock
Library Acquisitions
Edmonds Community College
20000 68th Ave. W
Lynnwood, WA  98036
425-640-1855
george.babcock at email.edcc.edu<mailto:george.babcock at email.edcc.edu>
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