[Wactclc-alma] Active Directory Login Issue

[Nicole Longpre]

Yes I love magical solutions.
Nicole

From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu> On Behalf Of Whittaker, Shellie
Sent: Monday, April 30, 2018 10:21 AM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu>
Subject: Re: [Wactclc-alma] Active Directory Login Issue

Thanks, Nicole.

I reviewed the case.  One of those magically-resolved-itself cases. ;)  No explanation for the cause is given.

Maybe Yakima’s / Wenatchee’s issue will prove to be transient, also.

Shellie Whittaker
WACTC Library Consortium
shelliew at bigbend.edu<mailto:shelliew at bigbend.edu> | (360) 452-5264

From: Wactclc-alma [mailto:wactclc-alma-bounces at lists.ctc.edu] On Behalf Of Nicole Longpre
Sent: Monday, April 30, 2018 10:14 AM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu<mailto:wactclc-alma at lists.ctc.edu>>
Subject: Re: [Wactclc-alma] Active Directory Login Issue

We had a similar issue at Bellevue about a month ago. Shellie, the ticket number was 00536125.
I am at the technical seminar too and I was able to login with an external account.

Nicole

From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu<mailto:wactclc-alma-bounces at lists.ctc.edu>> On Behalf Of Skirko, Tria
Sent: Monday, April 30, 2018 9:52 AM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu<mailto:wactclc-alma at lists.ctc.edu>>
Subject: Re: [Wactclc-alma] Active Directory Login Issue


We might have the same issue going on at Wenatchee.  I'm in a technical seminar and I'm trying to direct some testing by email 😊 Looks like external accounts are having trouble logging in to Alma using network credentials (active directory) and that at least the staff side is down for Primo (which makes sense of course).  I'm waiting on current student test logins to see if the student side is down as well.



Thanks for the email Tammy.

________________________________
From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu<mailto:wactclc-alma-bounces at lists.ctc.edu>> on behalf of Whittaker, Shellie <ShellieW at bigbend.edu<mailto:ShellieW at bigbend.edu>>
Sent: Monday, April 30, 2018 9:40:40 AM
To: WACTCLC Alma Discussion
Subject: Re: [Wactclc-alma] Active Directory Login Issue


I have not seen any reports of this trouble at other institutions.



Shellie Whittaker

WACTC Library Consortium

shelliew at bigbend.edu<mailto:shelliew at bigbend.edu> | (360) 452-5264



From: Wactclc-alma [mailto:wactclc-alma-bounces at lists.ctc.edu] On Behalf Of Tammy Siebenberg
Sent: Monday, April 30, 2018 9:37 AM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu<mailto:wactclc-alma at lists.ctc.edu>>
Subject: Re: [Wactclc-alma] Active Directory Login Issue



I just discovered that our students cannot log in to Primo, either.  I’ve passed this info on to our Tech Services people.  Too bad your initial idea is not relevant.  ☹



Tammy R. Siebenberg, MLIS

Director – Library & Media Services

Yakima Valley College<https://urldefense.proofpoint.com/v2/url?u=http-3A__www.yvcc.edu_&d=DwMFAg&c=9iW6DFLB94AlSNX4kZa4dlhb9A5zDnA8WQ2OrFlvw0k&r=CW-gx2oMrOLCPXgsxMcgRg&m=oZaTn-4sGWR_PqAk_kus604sI8F-YKXjmJ8Ssz00R64&s=z-OD8zbczMtWnkOBw6qEFnttPcPCQWOLy-eEKTCSeqk&e=>

Yakima, WA  98902

509.574.4984



From: Wactclc-alma [mailto:wactclc-alma-bounces at lists.ctc.edu] On Behalf Of Whittaker, Shellie
Sent: Monday, April 30, 2018 9:35 AM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu<mailto:wactclc-alma at lists.ctc.edu>>
Subject: Re: [Wactclc-alma] Active Directory Login Issue



Nevermind…this is Monday.  The PPMS and SMS jobs don’t run on the weekend, so no file to process.



So, this is not related at all.



Shellie Whittaker

WACTC Library Consortium

shelliew at bigbend.edu<mailto:shelliew at bigbend.edu> | (360) 452-5264



From: Wactclc-alma [mailto:wactclc-alma-bounces at lists.ctc.edu] On Behalf Of Whittaker, Shellie
Sent: Monday, April 30, 2018 9:26 AM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu<mailto:wactclc-alma at lists.ctc.edu>>
Subject: Re: [Wactclc-alma] Active Directory Login Issue



Hi Tammy,



I can see that the neither the employee nor the student job processed any records today…or yesterday…because no input file was found.



This means that for some reason your PPMS and SMS jobs either did not run or were not able to connect to and deliver files to the FTP server at Wenatchee.



Maybe this is a clue as to why your external accounts aren’t working this morning.





Shellie Whittaker

WACTC Library Consortium

shelliew at bigbend.edu<mailto:shelliew at bigbend.edu> | (360) 452-5264



From: Wactclc-alma [mailto:wactclc-alma-bounces at lists.ctc.edu] On Behalf Of Tammy Siebenberg
Sent: Monday, April 30, 2018 9:04 AM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu<mailto:wactclc-alma at lists.ctc.edu>>
Subject: [Wactclc-alma] Active Directory Login Issue



At Yakima today we are unable to log in to Alma or Primo with our Active Directory accounts.  Our internal accounts are working to log in to circulation.  Why would Active Directory suddenly not recognize our passwords?  We are able to use the same password and login to access or computers, email, EZproxy access, etc.  I’ve submitted a ticket to our local help desk.  Does anyone have any ideas about this or has this happened to others?  I saw earlier problems with SAML but we don’t use that.



Tammy



Tammy R. Siebenberg, MLIS

Director – Library & Media Services

Yakima Valley College<https://urldefense.proofpoint.com/v2/url?u=http-3A__www.yvcc.edu_&d=DwMFAg&c=9iW6DFLB94AlSNX4kZa4dlhb9A5zDnA8WQ2OrFlvw0k&r=CW-gx2oMrOLCPXgsxMcgRg&m=oZaTn-4sGWR_PqAk_kus604sI8F-YKXjmJ8Ssz00R64&s=z-OD8zbczMtWnkOBw6qEFnttPcPCQWOLy-eEKTCSeqk&e=>

Yakima, WA  98902

509.574.4984


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