[Wactclc-alma] Problem with Overdue and Lost notifications

[Whittaker, Shellie]

Hi Tammy,

The overdue notice (that is the overdue notice that is controlled by the Overdue and Lost Loan policies) is Overdue and Lost Loan Notification Letter.

The lost notice (controlled by the Overdue and Lost Loan policies) is Overdue and Lost Loan Letter.

Note: I point out that these are controlled by the Overdue and Lost Loan Policy because there are other notices that run independently...that is, they are controlled by separate jobs.

Both of these letters are activated in the Letter Activities list.

Your Lost policies (in Overdue and Lost Loan Policies) look okay-all user groups, locations, item types appear to be covered.

One thing that can prevent a lost notice from going out (and any other notice, for that matter) is the absence of an email address.

Any chance the user you're expecting to see a lost notice for is lacking an email address?

If  you can send me an example or two (off list, for user privacy protection), that would help me zero in on what's happening.

Shellie

Shellie Whittaker
WACTC Library Consortium

From: Wactclc-alma [mailto:wactclc-alma-bounces at lists.ctc.edu] On Behalf Of Tammy Siebenberg
Sent: Friday, September 29, 2017 9:02 AM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu>
Subject: Re: [Wactclc-alma] Problem with Overdue and Lost notifications

Shellie,

The overdue notices are going out when they are supposed to but the bills for lost items are not going out.  Could you check that for me?

Also, which letter is used for overdue notices and which letter is used for lost items?

Tammy

Tammy R. Siebenberg, MLIS
Director - Library & Media Services
Yakima Valley College
Yakima, WA  98902
509.574.4984
tsiebenberg at yvcc.edu<mailto:tsiebenberg at yvcc.edu>
www.yvcc.edu<https://www.yvcc.edu/>

From: Wactclc-alma [mailto:wactclc-alma-bounces at lists.ctc.edu] On Behalf Of Tammy Siebenberg
Sent: Wednesday, September 27, 2017 11:26 AM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu<mailto:wactclc-alma at lists.ctc.edu>>
Subject: Re: [Wactclc-alma] Problem with Overdue and Lost notifications

Shellie,

Thanks!  I made those changes so hopefully everything will work right tonight.

Tammy

Tammy R. Siebenberg, MLIS
Director - Library & Media Services
Yakima Valley College
Yakima, WA  98902
509.574.4984
tsiebenberg at yvcc.edu<mailto:tsiebenberg at yvcc.edu>
www.yvcc.edu<https://www.yvcc.edu/>

From: Wactclc-alma [mailto:wactclc-alma-bounces at lists.ctc.edu] On Behalf Of Whittaker, Shellie
Sent: Wednesday, September 27, 2017 10:05 AM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu<mailto:wactclc-alma at lists.ctc.edu>>
Subject: Re: [Wactclc-alma] Problem with Overdue and Lost notifications

Hi Tammy,

Set the days after due date to zero (0).

The Overdue and Lost Loan Job runs daily at 11:00pm, so as long as the item is due before 11pm, the notice will go out that night.

Your Overdue and Lost Loan policies are set to use "open days" rather than  just "days."  This explains why the summer session notices did not go out until you were open again after the break.

Shellie

Shellie Whittaker
WACTC Library Consortium Coordinator

From: Wactclc-alma [mailto:wactclc-alma-bounces at lists.ctc.edu] On Behalf Of Tammy Siebenberg
Sent: Wednesday, September 27, 2017 9:56 AM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu<mailto:wactclc-alma at lists.ctc.edu>>
Subject: [Wactclc-alma] Problem with Overdue and Lost notifications

I am having a problem with overdue notices being sent a day late.  For example, a student laptop was due 9/25/17 at 21:00 but the overdue notice was not sent until 9/26/17 at 23:00.  If I change the Overdue and Lost Loan Profile Record to 0 days after due date, will the overdue notice go out the same night something becomes overdue - or will it prevent overdue notices from going out at all?

Also, overdue and lost notices for items due the last day of summer session were not sent out until school started again in September.  The library was closed that whole time.  The notices should have gone out the week after summer quarter ended.  Any ideas?

Tammy

Tammy R. Siebenberg, MLIS
Director - Library & Media Services
Yakima Valley College
Yakima, WA  98902
509.574.4984
tsiebenberg at yvcc.edu<mailto:tsiebenberg at yvcc.edu>
www.yvcc.edu<https://www.yvcc.edu/>

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