[Wactclc-alma] Can't check out or return items

[Guidry, Wade]

I don't think the calendar is the issue.

Because at the library level (where the transactions occur), the library calendar does indicate the library is open.





Wade Guidry
Library Consortium Services Manager, WACTCLC
wadeg at bigbend.edu<mailto:wadeg at bigbend.edu>
(509) 760-4474


From: Wactclc-alma [mailto:wactclc-alma-bounces at lists.ctc.edu] On Behalf Of Whittaker, Shellie
Sent: Thursday, September 28, 2017 10:48 AM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu>
Subject: Re: [Wactclc-alma] Can't check out or return items

????

[cid:image001.jpg at 01D33848.397A1820]

From: Wactclc-alma [mailto:wactclc-alma-bounces at lists.ctc.edu] On Behalf Of Tammy Siebenberg
Sent: Thursday, September 28, 2017 10:46 AM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu<mailto:wactclc-alma at lists.ctc.edu>>
Subject: Re: [Wactclc-alma] Can't check out or return items

No to both questions.  The return problem is happening on multiple computers.

Tammy R. Siebenberg, MLIS
Director - Library & Media Services
Yakima Valley College
Yakima, WA  98902
509.574.4984
tsiebenberg at yvcc.edu<mailto:tsiebenberg at yvcc.edu>
www.yvcc.edu<https://www.yvcc.edu/>

From: Wactclc-alma [mailto:wactclc-alma-bounces at lists.ctc.edu] On Behalf Of Guidry, Wade
Sent: Thursday, September 28, 2017 10:42 AM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu<mailto:wactclc-alma at lists.ctc.edu>>
Subject: Re: [Wactclc-alma] Can't check out or return items

Any chance the calendar indicates that the library is closed right now?

What about the patron expiration dates. Have the expiration dates on the patron records already passed.




Wade Guidry
Library Consortium Services Manager, WACTCLC
wadeg at bigbend.edu<mailto:wadeg at bigbend.edu>
(509) 760-4474


From: Wactclc-alma [mailto:wactclc-alma-bounces at lists.ctc.edu] On Behalf Of Tammy Siebenberg
Sent: Thursday, September 28, 2017 10:38 AM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu<mailto:wactclc-alma at lists.ctc.edu>>
Subject: [Wactclc-alma] Can't check out or return items
Importance: High

We are suddenly unable to return items or check out new items on Alma.  I was about to submit a case for the two books we cannot return, but now we can't check out books either.  I've closed the browser and reopened it, and also tried a different browser.

Tammy

Tammy R. Siebenberg, MLIS
Director - Library & Media Services
Yakima Valley College
Yakima, WA  98902
509.574.4984
tsiebenberg at yvcc.edu<mailto:tsiebenberg at yvcc.edu>
www.yvcc.edu<https://www.yvcc.edu/>

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