[Wactclc-alma] processing a lost order in Alma

[Thomas, Kirsti]

We haven't experienced this at Seattle Colleges, but Patricia Naylor, our acquisitions lead, and I came up with this idea:

*       Add a note to the POL explaining what happened.
*       Receive the title as if you had the book in hand and assign a barcode to the item record. Immediately set the Process Status of the item to be "Missing."  Add an Internal Note to the item record explaining what happened.
*       During the invoice process, add a note to the invoice explaining what happened.

We're interested in seeing what other libraries might do in this situation.


It will be ok!

Kirsti S. Thomas
Library Technical Services Manager
Seattle Colleges
kirsti.thomas at seattlecolleges.edu



-----Original Message-----
From: Wactclc-alma [mailto:wactclc-alma-bounces at lists.ctc.edu] On Behalf Of Choate, Louise
Sent: Wednesday, November 15, 2017 09:30
To: wactclc-alma at lists.ctc.edu
Subject: [Wactclc-alma] processing a lost order in Alma

I ordered a book that was lost in the mail and never arrived. I can't delete the order, because then our fund amount would be off (we still have to pay for the book). But I also can't receive the book, since we don't have it. How do I handle this in Alma?

Thanks for your help!

Louise Choate
Library & Archives Paraprofessional 4
Lower Columbia College
360 442 2668


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