[Wactclc-alma] Bookings not coming up as Task

[Kim Mitchell]

Thank you Shellie,
I'll work on this and let you know.


Kim Mitchell
Library Paraprofessional 3
Skagit Valley College
Whidbey Island Campus
360-679-5221

Committed to Students

From: Wactclc-alma [mailto:wactclc-alma-bounces at lists.ctc.edu] On Behalf Of Whittaker, Shellie
Sent: Wednesday, November 15, 2017 9:22 AM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu>
Subject: Re: [Wactclc-alma] Bookings not coming up as Task

Kim,

It sounds like the booking requests in question did not get activated.  Booked items enter the task list when they become activated.

You mention that the process used to work, but now does not. That kind of symptom often suggests that something in the configuration has changed.

The example items are covered by the booking rule for Equipment FU.

The booking rule for the Equipment FU allows booking for users in these user groups:  Default, Emeritus Borrower, Employee, Student

Maybe the booking request failed because the patron you were booking for was not a member of an authorized group.

I found a few patron accounts that are not assigned to any user group, and there are also user groups that are not included in your booking rule.

[cid:image001.png at 01D35E06.2F3EB5D0]

Are you able to replicate this problem by placing the same booking request (same item/same user) again?


Shellie Whittaker
WACTC Library Consortium
shelliew at bigbend.edu<mailto:shelliew at bigbend.edu> | (360) 452-5264

From: Wactclc-alma [mailto:wactclc-alma-bounces at lists.ctc.edu] On Behalf Of Kim Mitchell
Sent: Tuesday, November 14, 2017 10:22 AM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu<mailto:wactclc-alma at lists.ctc.edu>>
Subject: [Wactclc-alma] Bookings not coming up as Task

Hello,
Where should I begin looking to troubleshoot a booking not appearing as task?
Previously, I had been able to book equipment and they would show up as a task prior to the time of pick up.
This is the second time I've checked for the task (pick from shelf) and it didn't appear.
Of course I was able to proceed with checking out but I'm wondering what happened?
I don't have any snap shots to show as examples but would appreciate what direction you can offer.
Barcodes I have used
30025001676247
30025001379123

Thank you

Kim Mitchell
Library Paraprofessional 3
Skagit Valley College
Whidbey Island Campus
360-679-5221

Committed to Students

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