[Wactclc-alma] Our Primo is not working here at BTC.

[Ventura, Gerie]

Yes, but the email subject line was "New update for Alma NA01". Are we NA01? If yes, I need to update my notes...

Thanks,

Gerie

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From: Wactclc-alma [mailto:wactclc-alma-bounces at lists.ctc.edu] On Behalf Of Guidry, Wade
Sent: Thursday, March 02, 2017 5:57 PM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu>
Subject: Re: [Wactclc-alma] Our Primo is not working here at BTC.

Did anyone get a status alert via email on this?

I know I'm signed up for status alerts, but did not see one come in via my subscribed email address.




Wade Guidry - wadeg at bigbend.edu<mailto:wadeg at bigbend.edu>
Library Consortium Services Manager
Washington Community & Technical Colleges Library Consortium (WACTCLC)
(509) 760-4474

From: Wactclc-alma [mailto:wactclc-alma-bounces at lists.ctc.edu] On Behalf Of Ammons, Doug
Sent: Thursday, March 2, 2017 5:22 PM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu<mailto:wactclc-alma at lists.ctc.edu>>
Subject: Re: [Wactclc-alma] Our Primo is not working here at BTC.

Seems to be back up, at least here at Clover Park.

Doug

From: Wactclc-alma [mailto:wactclc-alma-bounces at lists.ctc.edu] On Behalf Of Ventura, Gerie
Sent: Thursday, March 02, 2017 5:17 PM
To: WACTCLC Alma Discussion
Subject: Re: [Wactclc-alma] Our Primo is not working here at BTC.

Hi Jane, It looks like a service disruption.

Remember we can check for that here: http://status.exlibrisgroup.com/

Click on the red box next to NA08 to see the message.

Info from Wade:

When you want to check the general status of the hosted Alma and Primo environments,

our hosts are:
Alma - NA02
Primo - NA08

We're actually the only customer on NA08, and since we're just recently launched, ExL had not yet added our Primo environment to the status page. But it's on there now.
So, if you ever find that Alma or Primo appears to be "down" at your institution, you should immediately go to status.exlibrisgroup.com, and see what the general service status is.
If the status lights for our Alma and Primo are green, it's likely that you are experiencing a local network issue of some kind.


Gerie Ventura
Highline College Library

2400 South 240th Street, M/S 25-2 | Des Moines, WA 98198 | 206.592.3134 | gventura at highline.edu<mailto:gventura at highline.edu>


From: Wactclc-alma [mailto:wactclc-alma-bounces at lists.ctc.edu] On Behalf Of Jane Blume
Sent: Thursday, March 02, 2017 5:04 PM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu<mailto:wactclc-alma at lists.ctc.edu>>
Subject: [Wactclc-alma] Our Primo is not working here at BTC.

Is anyone else having a problem?

Jane

Jane Blume
Director
Library | Media Services
Bellingham Technical College
3028 Lindbergh Ave.
Bellingham, WA 98225
jblume at btc.edu<mailto:jblume at btc.edu>
360.752.8472 - office
360.752.8383 - library

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