[Wactclc-alma] Major Ebook Fail

[Ahniwa Ferrari]

The "no full text available" error often happens when you have deactivated an electronic collection in Alma but that change hasn't made it over to Primo yet. So Primo will still find the record, but then it will realize that you no longer have any holdings for that record. If this is the case, it should resolve itself over the weekend.


Maybe. Probably?


I have been banging my head against how Primo displays electronic collections for the past few weeks. I may be getting somewhere, but I'm far from certain.


Anyway, that is my best guess. And as Dale mentioned, it's a good idea to review the electronic collections you have available and make sure they are the right ones. There are a lot of red herrings in the CZ.

----

Ahniwa D. Ferrari
Associate Dean for Library, E-Learning, and Media Services
Grays Harbor College | 1620 Edward P. Smith Drive | Aberdeen, WA 98520

ahniwa.ferrari at ghc.edu | p. 360-538-4051 | f. 360-538-4294


________________________________
From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu> on behalf of Lesley Caldwell <LCaldwell at pierce.ctc.edu>
Sent: Thursday, April 20, 2017 9:41:06 AM
To: WACTCLC Alma Discussion
Subject: Re: [Wactclc-alma] Major Ebook Fail

No, I'm not sure. There are also more collections showing than we believe we activated. We're looking into it!

Our team thinks it would be lovely if one of the topics in the CLAMS pre-conference was around electronic collection acquisitions -> activation workflow, by the way. (hint, hint)

-Lesley

From: Wactclc-alma [mailto:wactclc-alma-bounces at lists.ctc.edu] On Behalf Of Dale Burke
Sent: Thursday, April 20, 2017 9:15 AM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu>
Subject: Re: [Wactclc-alma] Major Ebook Fail

Lesley,

Edmonds access to Ebook Central is working fine.  Are you sure you activated the correct collection in Alma?  There were a lot to choose from.

Dale Burke
Technical Services Librarian
[Image removed by sender.]
20000 68th Ave. W
Lynnwood, WA  98036
425-640-1526
dburke at email.edcc.edu<mailto:dburke at email.edcc.edu>
[Image removed by sender.]

On Thu, Apr 20, 2017 at 8:22 AM, Lesley Caldwell <LCaldwell at pierce.ctc.edu<mailto:LCaldwell at pierce.ctc.edu>> wrote:
Hi all,

Did anyone else's Ebook Central set-up fail this week?

I've opened up a few tickets with Ex Libris, but was wondering if anyone else is seeing this.

Starting last week we have seen more and more ebook results showing up in our Primo as "No full text available". For example, I just searched for "us foreign policy" in our Primo Library Catalog and results 1, 3, 4, 5, 6, 7, 8, 9, AND 10 are showing "No full text available."

Under View Online, you get the message "No full text available" and under Details it lists an Alma MMS ID. However, that title and ID are not in our Alma Institution. Some of these were working last week, but some we never owned.

I'm sure this is something that I did wrong when trying to set-up the new Ebook Central platform, but the issue just started happening.

Thanks for any guidance,

Lesley Caldwell

Systems and Instruction Librarian

Pierce College

p:

(253) 840-8420<tel:(253)%20840-8420>

a:

1601 39th Ave SE, Puyallup, WA 98374

w:

www.pierce.ctc.edu<http://www.pierce.ctc.edu/> e: lcaldwell at pierce.ctc.edu<mailto:lcaldwell at pierce.ctc.edu>

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