[Wactclc-alma] Issues - Items not checked in timely

[DALE BURKE]

Sally,

Edmonds had a sonewhat related issue un that when circ was busy reserve
items didin't always get checked-in in a timely manner.  We added a 1 hour
grace period to our reserve items, and that has helped a lot.

Dale Burke
Edmonds

On Sep 28, 2016 5:53 PM, "Sally Sheedy" <SSheedy at whatcom.ctc.edu> wrote:

> Hi all,
>
>
>
> At circ, it seems that some reserve items get missed (Alma slowness?) and
> get shelved without getting checked in. Then when someone else checks it
> out, that’s when it gets checked in from the first patron’s loan. I don’t
> know what screen prompts there are at this point (Voyager says “hey it’s
> checked out to X) but anyway here’s an example of what I am talking about...
>
>
>
> Yesterday, a student checked something out at 2pm, returned it before 3,
> but it wasn’t checked in. A lost item notice went out (fee+replacement
> cost) at 4pm. The item checked in right before it went out again when
> someone wanted it at 5pm.
>
>
>
> I don’t know how we’d identify which items were on time, whether they made
> it on the shelf or not, they could have been sitting for a while before the
> check-in scan. I don’t know whether folks think they’ve been successful
> with scans or not.
>
>
>
> Can we alter the 4pm timing of these letters?
>
>
>
> Is anyone else dealing with such a problem?
>
>
>
> Hurriedly,
>
> -Sally
>
>
>
> PS: Even though we have a bogus email address (DoNotReply) the patron
> replied. And I guess it went in to some broken email folder, because our IT
> people forwarded it to me.
>
>
>
> *Sally Sheedy*
> Systems Librarian
> Whatcom Community College Library
>
> 237 West Kellogg Road
> Bellingham, WA 98226
> 360-383-3287  (library 3300, college 3000)
>
> ssheedy at whatcom.ctc.edu
>
> library.whatcom.edu
>
>
>
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>
>
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