[Wactclc-alma] Requests and Accounts gone in Primo

Wed Nov 23 14:29:26 PST 2016

Ours is fixed, too! Yay. One less thing to worry about over the holidays.

Have a wonderful Thanksgiving weekend, everyone!

Lily

From: Wactclc-alma [mailto:wactclc-alma-bounces at lists.ctc.edu] On Behalf Of Traci Taylor
Sent: Wednesday, November 23, 2016 1:55 PM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu>
Subject: Re: [Wactclc-alma] Requests and Accounts gone in Primo

BTC's is up and running again. :)

Traci

________________________________
From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu<mailto:wactclc-alma-bounces at lists.ctc.edu>> on behalf of Nicole Longpre <nlongpre at bellevuecollege.edu<mailto:nlongpre at bellevuecollege.edu>>
Sent: Wednesday, November 23, 2016 1:34 PM
To: WACTCLC Alma Discussion
Subject: Re: [Wactclc-alma] Requests and Accounts gone in Primo

Ours is fixed, Paul was working in the sandbox and not in production. Oops.

Nicole

From: Wactclc-alma [mailto:wactclc-alma-bounces at lists.ctc.edu] On Behalf Of Ventura, Gerie
Sent: Wednesday, November 23, 2016 9:53 AM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu<mailto:wactclc-alma at lists.ctc.edu>>
Subject: Re: [Wactclc-alma] Requests and Accounts gone in Primo

Paul sent me the same message so I tried it in Mozilla, same result. Tried it in Chrome, same result: my Highline ID number showing instead of my name and the books I currently have checked out in "my account" are not showing.

I'm sure they'll figure it out... Gerie

From: Wactclc-alma [mailto:wactclc-alma-bounces at lists.ctc.edu] On Behalf Of Lesley Caldwell
Sent: Wednesday, November 23, 2016 9:40 AM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu<mailto:wactclc-alma at lists.ctc.edu>>
Subject: Re: [Wactclc-alma] Requests and Accounts gone in Primo

Hi all,

Just an update that Pierce's authentication was fixed this morning.

Here's the comment from Ex Libris.

Hi Lesley,
I made a configuration change to a PDS setting in Alma that allows Primo to get patron information.
Can you try again?

Please let me know if you have any questions.
Thank you,
Paul McBride
NA Primo Tier 2 Senior Support Analyst

Have a Happy Thanksgiving!

Lesley

________________________________

From: Wactclc-alma <wactclc-alma-bounces at lists.ctc.edu<mailto:wactclc-alma-bounces at lists.ctc.edu>> on behalf of Lesley Caldwell <LCaldwell at pierce.ctc.edu<mailto:LCaldwell at pierce.ctc.edu>>
Sent: Tuesday, November 22, 2016 3:05 PM
To: WACTCLC Alma Discussion
Subject: Re: [Wactclc-alma] Requests and Accounts gone in Primo

Hi all,

Tracy, I'm seeing that except instead of Guest it does show my ID number.

Here's the latest from Ex Libris if you want to refer to our case:

Dear Lesley Caldwell,

A new comment was received for case #00364130:

Case Title: Request Option not showing in Primo

Last comment:
Hi Lesley,

Thank you very much for working with your IT on this!

It looks like the login might be working but it's failing to retrieve any user information from Alma, thus not showing you any user particular details, such as your name, checked out items, and request options. I'm not seeing any records of work being done on your institution this weekend so I can't say what might have caused this.

I'm going to forward your case to the Primo Tier 2 team for analysis; they will investigate the issue and update you as soon as possible.

Please don't hesitate to update the case if you have any questions or concerns.

Best regards,
Maria

Best,

Lesley

From: Wactclc-alma [mailto:wactclc-alma-bounces at lists.ctc.edu] On Behalf Of Ammons, Doug
Sent: Tuesday, November 22, 2016 2:55 PM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu<mailto:wactclc-alma at lists.ctc.edu>>
Subject: Re: [Wactclc-alma] Requests and Accounts gone in Primo

We are still working on authentication but our IT guy was testing a login this morning and said he encountered the same screen Tracy had.

Doug Ammons, MLIS

Faculty Librarian

Clover Park Technical College

Bldg. 15 * 4500 Steilacoom Blvd SW * Lakewood WA 98499 * T: 253-589-6067 * F: 253-589-5820

doug.ammons at cptc.edu<mailto:doug.ammons at cptc.edu> * www.cptc.edu/library<http://www.cptc.edu/library> * www.twitter.com/CloverParkTech<http://www.twitter.com/CloverParkTech> * www.facebook.com/CloverParkTech<http://www.facebook.com/CloverParkTech>

Excellence. Experience. Employment. Redefine education at Clover Park Technical College.

From: Wactclc-alma [mailto:wactclc-alma-bounces at lists.ctc.edu] On Behalf Of Traci Taylor
Sent: Tuesday, November 22, 2016 2:23 PM
To: WACTCLC Alma Discussion; Wactclc-primo at lists.ctc.edu<mailto:Wactclc-primo at lists.ctc.edu>
Subject: Re: [Wactclc-alma] Requests and Accounts gone in Primo

Hi all,

I just logged into my Primo account on campus. It shows that I am logged in as Guest, and there is nothing in the account.

Lesley - Is this what you are seeing when you are logged in?

[cid:image001.jpg at 01D2458E.3632B0D0]

Thanks,

Traci

Traci Taylor, MLS

Systems Librarian

Bellingham Technical College

3028 Lindbergh Ave.

Bellingham,WA 98225

Email | ttaylor at btc.edu<mailto:ttaylor at btc.edu>

Phone |360.752.8488

[Alma_Certified_Admin_Logo resized]

From: Wactclc-alma [mailto:wactclc-alma-bounces at lists.ctc.edu] On Behalf Of Lesley Caldwell
Sent: Tuesday, November 22, 2016 12:16 PM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu<mailto:wactclc-alma at lists.ctc.edu>>; Wactclc-primo at lists.ctc.edu<mailto:Wactclc-primo at lists.ctc.edu>
Subject: [Wactclc-alma] Requests and Accounts gone in Primo

Hi all,

This weekend something changed in our Primo authentication which we have set-up through our active directory. (ADFS)

We no longer have the option to place a request and our accounts are showing as empty. Additionally, where it used to show our name when signed in, it now shows our ID.

Is anyone else seeing this issue?

Thanks,

Lesley Caldwell

Systems and Instruction Librarian

Pierce College

p:

(253) 840-8420

a:

1601 39th Ave SE, Puyallup, WA 98374

w:

www.pierce.ctc.edu<http://www.pierce.ctc.edu/> e: lcaldwell at pierce.ctc.edu<mailto:lcaldwell at pierce.ctc.edu>

[http://www.pierce.ctc.edu/50th-Email.png]

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