[Wactclc-alma] New update for PC CR01

[Lesley Caldwell]

Thanks, Wade and Lily.

I should have been more clear. My concern is that we are getting these notices so often. We got another this morning:

Dear customer
Current status: Service is operating normally (i) 
15-Nov-2016 UTC 17:27:05
Major service interruption resolution

We are pleased to update that our engineers have resolved the reported service interruption; all hosted instances are now fully operational.

If you experience any additional issues with your hosted Ex Libris products, please open a Support incident and let us know what symptoms you are experiencing.

15-Nov-2016 UTC 17:01:15
Our engineers are currently investigating this service interruption.

We are doing everything we can in order to restore the service as soon as possible.

We will provide timely updates here. You can also subscribe to get updates via emails using our system status page.

We apologize for the inconvenience this may cause. 
Regards
Ex Libris Cloud Team

Please don’t reply to this message


Should there really be an issue every day?
-Lesley

-----Original Message-----
From: Wactclc-alma [mailto:wactclc-alma-bounces at lists.ctc.edu] On Behalf Of Guidry, Wade
Sent: Monday, November 14, 2016 11:21 AM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu>
Subject: Re: [Wactclc-alma] New update for PC CR01

The notice that Lesley posted looks like a confirmation notice in response to reported slowness or something.

In other words, the hosted environment is operating normally ("that service is operating normally.")

But, some issue with performance may have been reported by some site or other ("We are investigating performance issues with our hosted instance(s).")

And Lily is correct, our environments are:

Alma – NA02
Primo – NA08

Not sure why you'd get an update for NA12. You might try going to status.exlibrisgroup.com, resetting your notifications, and resubsubscribing to just the two instances above.




Wade Guidry - mailto:wadeg at bigbend.edu
Library Consortium Services Manager
Washington Community & Technical Colleges Library Consortium (WACTCLC)
(509) 760-4474

From: Wactclc-alma [mailto:wactclc-alma-bounces at lists.ctc.edu] On Behalf Of Kun, Lily
Sent: Monday, November 14, 2016 10:39 AM
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu>
Subject: Re: [Wactclc-alma] New update for PC CR01

I think this is a status update for the Primo Central environment that we’re on. Looks like there was a problem, but it has been resolved. As long as it reports that the system is operating normally, I wouldn’t worry about it unless you notice something is wrong on your end.

On another matter, I’m getting weekly updates for Primo TC NA12. Is anybody else getting updates for Primo TC NA12? Wade said our Primo environment is Primo NA08, so I’m not sure why I’m getting Primo TC NA12.

Lily

From: Wactclc-alma [mailto:wactclc-alma-bounces at lists.ctc.edu] On Behalf Of Lesley Caldwell
Sent: Monday, November 14, 2016 9:52 AM
To: WACTCLC Alma Discussion <mailto:wactclc-alma at lists.ctc.edu>
Subject: [Wactclc-alma] FW: New update for PC CR01

It seems like we at Pierce College are getting this message weekly. Should we be concerned?

Thank you,
Lesley

Lesley Caldwell
Systems and Instruction Librarian
Pierce College
p:
(253) 840-8420
a:
1601 39th Ave SE, Puyallup, WA 98374
w:
http://www.pierce.ctc.edu/ e: mailto:lcaldwell@pierce.ctc.edu





From: Ex Libris System Status [mailto:SystemStatus at exlibrisgroup.com] 
Sent: Sunday, November 13, 2016 7:14 AM
To: Lesley Caldwell <mailto:LCaldwell at pierce.ctc.edu>
Subject: New update for PC CR01

Dear customer
Current status: Service is operating normally (i) 
13-Nov-2016 UTC 15:02:25
We are pleased to update that service is operating normally.

13-Nov-2016 UTC 14:50:30
We are investigating performance issues with our hosted instance(s).

We are doing everything we can in order to solve the issue as soon as possible. We will provide timely updates on this status page.

We apologize for the inconvenience this may cause. 
Regards
Ex Libris Cloud Team

Please don’t reply to this message 
http://status.exlibrisgroup.com/?unsub=16822&key=e67233ca2bce04d92dbd5aa1d610d25b 
http://status.exlibrisgroup.com/?unsub=16822&key=e67233ca2bce04d92dbd5aa1d610d25b&all=1 
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