[Wactclc-alma] "IE is not a supported browser"

[Thomas, Kirsti]

Leslie,

Thanks for sharing this information.  I’m passing it along to our librarians and staff.

Kirsti S. Thomas
Library Technical Services Manager
Seattle Colleges
kirsti.thomas at seattlecolleges.edu



From: Wactclc-alma [mailto:wactclc-alma-bounces at lists.ctc.edu] On Behalf Of Lesley Caldwell
Sent: Wednesday, November 02, 2016 15:47
To: WACTCLC Alma Discussion <wactclc-alma at lists.ctc.edu>
Subject: [Wactclc-alma] "IE is not a supported browser"

Hi all,

This is the first I’ve heard that Internet Explorer is not supported. I wanted to pass on the message.

-Lesley

From: Support Portal [mailto:supportportal at exlibrisgroup.com]
Sent: Wednesday, November 02, 2016 2:50 PM
To: Kaitlyn Straton <KStraton at pierce.ctc.edu>; Lesley Caldwell <LCaldwell at pierce.ctc.edu>
Subject: New comment received for case #00237295, Title: java.lang.IllegalArgumentException ref:_00D300NaN._5003213WSJ1:ref

[Image removed by sender.]


Dear Lesley Caldwell,

A new comment was received for case #00237295:

Case Title: java.lang.IllegalArgumentException

Last comment:
Hi Lesley,

We attempted to recreate this issue in a test environment and were unable to produce this error. The examples shown both appear to be showing Internet Explorer as the browser. IE is not a supported browser and can lead to java errors on a regular basis. Do any of your staff see this issue on Chrome or Firefox. We strongly encourage using Chrome or Firefox for all activity in Alma.

Thanks,
Ben

Status: Waiting for Process

Priority: Normal

Description:
Here is an issue we are only seeing at Puyallup. However, it is occurring on all PY circulation terminals with all logins.

When we discharge items with pieces we get the attached java error. We have been able to get around the issue by checking in another item w/o pieces.

IT has checked Java on these computers.

I googled the error and found this, https://knowledge.exlibrisgroup.com/Alma/Knowledge_Articles/Why_can't_standalone_portfolios_be_added_by_set_to_a_local_electronic_collection%3F, but this is not an electronic collection. It's items with multiple pieces.

Any ideas?

Direct Link: Click Here <https://exlibrisgroup.my.salesforce.com/50032000013WSJ1AAO>

Best Regards,
Ex Libris
ref:_00D300NaN._5003213WSJ1:ref
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