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<p class="MsoNormal"><span style="font-size:11.0pt">We send one pre-overdue reminder notice. Once an item is overdue, we send three courtesy notices. We call before sending the third notice (at 60 days). Next, bills over $100 are sent to collections through
the Business Office. They take it from there with their own processes. <o:p></o:p></span></p>
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<span style="color:black;background:white;mso-ligatures:standardcontextual">Dawn Hawley</span><span style="mso-ligatures:standardcontextual"><o:p></o:p></span></p>
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<span style="color:black;mso-ligatures:standardcontextual">Executive Director</span><span style="mso-ligatures:standardcontextual"><o:p></o:p></span></p>
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<span style="color:black;mso-ligatures:standardcontextual">Library, eLearning & Academic Support</span><span style="mso-ligatures:standardcontextual"><o:p></o:p></span></p>
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<span style="color:black;mso-ligatures:standardcontextual">Bellingham Technical College</span><span style="mso-ligatures:standardcontextual"><o:p></o:p></span></p>
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<span style="color:black;mso-ligatures:standardcontextual"> </span><span style="mso-ligatures:standardcontextual"><o:p></o:p></span></p>
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<span style="color:black;mso-ligatures:standardcontextual">Library: </span><span style="color:#0070C0;mso-ligatures:standardcontextual"><a href="https://outlook.office365.com/mail/options/mail/messageContent/library@btc.edu" title="library@btc.edu"><span style="color:#0070C0">library@btc.edu</span></a><o:p></o:p></span></p>
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<span style="color:black;mso-ligatures:standardcontextual">eLearning: </span><span style="color:#0070C0;mso-ligatures:standardcontextual"><a href="https://outlook.office365.com/mail/options/mail/messageContent/eLearninghelp@btc.edu" title="eLearninghelp@btc.edu"><span style="color:#0070C0">eLearninghelp@btc.edu</span></a><o:p></o:p></span></p>
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<span style="color:black;mso-ligatures:standardcontextual">Tutoring: </span><span style="color:#0070C0;mso-ligatures:standardcontextual"><a href="https://outlook.office365.com/mail/options/mail/messageContent/tutoring@btc.edu" title="tutoring@btc.edu"><span style="color:#0070C0">tutoring@btc.edu</span></a><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> LIBRARYDIR <librarydir-bounces@lists.ctc.edu>
<b>On Behalf Of </b>Ventura, Gerie via LIBRARYDIR<br>
<b>Sent:</b> Tuesday, March 11, 2025 1:00 PM<br>
<b>To:</b> librarydir@lists.ctc.edu<br>
<b>Cc:</b> Ventura, Gerie <gventura@highline.edu><br>
<b>Subject:</b> [EXTERNAL] [LIBRARYDIR] Overdue/Lost items?<o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-line-height-alt:9.0pt;background:moccasin"><b><span style="font-family:"Calibri",sans-serif;color:black">CAUTION: This email originated from outside of BTC. Do not click links or open attachments unless you recognize the sender
and know the content is safe. If you are unsure, e-mail Helpdesk or call 360.752.8417.<o:p></o:p></span></b></p>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black">Hello everyone:<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black">How much energy does your library put into "going after" students with lost books? We have Alma and everyone gets the overdue notices and the notice of fee if the book is not returned.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black">So then do you actively monitor all of those patrons and turn them in to ctcLink to get billed?<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black">Thanks,<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black">Gerie<o:p></o:p></span></p>
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