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Hi all,</div>
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To piggyback on this question, do any of your libraries have a minimum threshold amount (e.g. $10 or $20) that fines/fees must meet before you start charging students (i.e. anything below that amount is automatically waived/forgiven)?</div>
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Best,<br>
Pearl</div>
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<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" style="font-size:11pt" color="#000000"><b>From:</b> LIBRARYDIR <librarydir-bounces@lists.ctc.edu> on behalf of Claire Murata via LIBRARYDIR <librarydir@lists.ctc.edu><br>
<b>Sent:</b> Monday, May 20, 2024 12:47 PM<br>
<b>To:</b> Kelley, Katherine <Katherine.Kelley@lwtech.edu><br>
<b>Cc:</b> Claire Murata <claire.murata@edmonds.edu>; WACTC Library Directors <librarydir@lists.ctc.edu><br>
<b>Subject:</b> Re: [LIBRARYDIR] [EXTERNAL] - Appeals?</font>
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<div dir="ltr">Thank you! <br clear="all">
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<b>Claire Murata, MLIS</b><br>
Associate Dean, Library and Learning Resources
<div>she/her<br>
Edmonds College<br>
20000 68th Ave. W., Lynnwood WA 98036 | <a href="http://edmonds.edu/" originalsrc="http://edmonds.edu/" shash="lUD2nfutrji4awCMAi+WlXXtyEyLTsinB2naBCX17QYNxk50YoaM1rMcmsnfHmyD6oYS0ndGkvLJLKg2u8s3nVcCzyRfaIm7sZ02p+PtPBLr23B1N1R+uABhOpy+MLYry6cGSSkqZUUgwXsZGvb5pMovDqHMV3NGbVtxlNu3hoU=" target="_blank">
edmonds.edu</a><br>
<a href="mailto:claire.murata@edmonds.edu" target="_blank">claire.murata@edmonds.edu</a> | (425) 640-1522
<p style="color:rgb(0,0,0)"><img alt="college logo" width="155" height="37" style="font-family:"Times New Roman"; font-size:medium" src="https://employees.edmonds.edu/departments/marketing-and-public-information/brand-guidelines/images/ec-college-logo.png"><br>
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<div dir="ltr" class="x_gmail_attr">On Mon, May 20, 2024 at 12:27 PM Kelley, Katherine <<a href="mailto:Katherine.Kelley@lwtech.edu">Katherine.Kelley@lwtech.edu</a>> wrote:<br>
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<p class="x_MsoNormal"><span style="font-size:12pt">Hi Claire,<u></u><u></u></span></p>
<p class="x_MsoNormal"><span style="font-size:12pt"><u></u> <u></u></span></p>
<p class="x_MsoNormal"><span style="font-size:12pt">We just developed a replacement fee waiver this quarter due to the much higher replacement fees that we’re now seeing with laptop checkouts. We notably use “Financial Hardship” as a waiver reason. We have
yet to see it used, but we haven’t had it in place at the end of a quarter yet. <u>
</u><u></u></span></p>
<p class="x_MsoNormal"><span style="font-size:12pt"><u></u> <u></u></span></p>
<p class="x_MsoNormal"><span style="font-size:12pt">Our website is under construction, so we currently have our FAQ on a
<a href="https://lwtech.instructure.com/courses/1364387/pages/lwtech-library-fee-waivers" originalsrc="https://lwtech.instructure.com/courses/1364387/pages/lwtech-library-fee-waivers" shash="rxJgzuYOuH0BBzWcZnXF2r8p5uHl+q6O4KyOJIEe9jR9jcS5/x+goR8MIy/YeDp4D+qixgCSOpPiKwU5sDjNc1mZOk1xGqeJny9tk1PISwvOu+j5sVdteuIlOnm4rkvoOBPvRXxik1rF7E0+r6fmaIBO+XjWUwyEz+RFZR9PqCk=" target="_blank">
Public Canvas page</a> that we can share with students. We do plan to add it to our Policies and Procedures webpage when the website is editable again in July.<u></u><u></u></span></p>
<p class="x_MsoNormal"><span style="font-size:12pt"><u></u> <u></u></span></p>
<p class="x_MsoNormal"><span style="font-size:12pt">Thanks for asking and I really appreciate hearing how others are handling this!<u></u><u></u></span></p>
<p class="x_MsoNormal"><span style="font-size:12pt">Katherine<u></u><u></u></span></p>
<p class="x_MsoNormal"><span style="font-size:12pt"><u></u> <u></u></span></p>
<p class="x_MsoNormal"><b><span style="font-size:13pt; font-family:Helvetica,sans-serif; color:black">Katherine L. Kelley (she/her)</span></b><span style="font-size:12pt; font-family:Helvetica,sans-serif; color:black"><br>
<i>Faculty Librarian / Library Coordinator</i></span><span style="font-size:9pt; font-family:Helvetica,sans-serif; color:black"><br>
</span><span style="font-size:12pt; font-family:Helvetica,sans-serif; color:black"><a href="https://www.lwtech.edu/campus-life/library/" originalsrc="https://www.lwtech.edu/campus-life/library/" shash="Pkjl5MyXyQ0LdhYp31oE60KgF7j4bqkL6OEWzA7LWLRjC5r1cmYcZDJi10GtIHtdScLSh6SMmeMPqgGRBDQAm3uOKPkhhX/jjwv7bh0lgmhwXgkqu2+mewgCVLAun6sJII8jUWVKO6PVWSn4zcVivJzV/SvBlJ1WQZN2VUZbuVs=" target="_blank">Lake
Washington Institute of Technology Library</a></span><u></u><u></u></p>
<p class="x_MsoNormal"><span style="font-size:12pt"><u></u> <u></u></span></p>
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<p class="x_MsoNormal"><b>From:</b> LIBRARYDIR <<a href="mailto:librarydir-bounces@lists.ctc.edu" target="_blank">librarydir-bounces@lists.ctc.edu</a>>
<b>On Behalf Of </b>Claire Murata via LIBRARYDIR<br>
<b>Sent:</b> Monday, May 20, 2024 12:18 PM<br>
<b>To:</b> WACTC Library Directors <<a href="mailto:librarydir@lists.ctc.edu" target="_blank">librarydir@lists.ctc.edu</a>><br>
<b>Cc:</b> Claire Murata <<a href="mailto:claire.murata@edmonds.edu" target="_blank">claire.murata@edmonds.edu</a>><br>
<b>Subject:</b> Re: [LIBRARYDIR] [EXTERNAL] - Appeals?<u></u><u></u></p>
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<p class="x_MsoNormal"><u></u> <u></u></p>
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<p class="x_MsoNormal">Thank you! Claire<br clear="all">
<u></u><u></u></p>
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<p class="x_MsoNormal"><u></u> <u></u></p>
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<p class="x_MsoNormal"><b>Claire Murata, MLIS</b><br>
Associate Dean, Library and Learning Resources<u></u><u></u></p>
<div>
<p class="x_MsoNormal">she/her<br>
Edmonds College<br>
20000 68th Ave. W., Lynnwood WA 98036 | <a href="http://edmonds.edu/" originalsrc="http://edmonds.edu/" shash="HHL9JvwkrWBYhv1WPAwlizME2nxRB5jscoS4WoX5X0OV1W/TNhyVH/xCyptgxhYkxUpqPsZb3EcaEyyzfCxO0oHkD9EcpE1AXxkBZSSYDWo6XtnvGdWDiHdsUyvlFe2kXO3P5CmShpP8qOO5N4PKpOltiIHbLxJTiGu+gSqZ5EI=" target="_blank">
edmonds.edu</a><br>
<a href="mailto:claire.murata@edmonds.edu" target="_blank">claire.murata@edmonds.edu</a> | (425) 640-1522<u></u><u></u></p>
<p><span style="color:black"><img border="0" width="155" height="37" id="x_m_-8333411337511200540_x0000_i1026" alt="college logo" style="width:1.6145in; height:0.3854in" src="https://employees.edmonds.edu/departments/marketing-and-public-information/brand-guidelines/images/ec-college-logo.png"></span><span style="color:black"><u></u><u></u></span></p>
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<p class="x_MsoNormal">On Mon, May 20, 2024 at 12:16 PM Coe, Erica via LIBRARYDIR <<a href="mailto:librarydir@lists.ctc.edu" target="_blank">librarydir@lists.ctc.edu</a>> wrote:<u></u><u></u></p>
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<p class="x_MsoNormal">Our appeals process is on the <a href="https://libguides.olympic.edu/c.php?g=232066&p=1540581" originalsrc="https://libguides.olympic.edu/c.php?g=232066&p=1540581" shash="hB+jtgy+cYlCMDCA3fn6cSK2PIoh/CQyPkB4BDYnQ683EPnaKsR8eIkrFYekSjFUMWxAyfoR+dy+F0QQ2ZcbVN1aI/SoTZccBkb1HG+eFnMhoSY/ul2sbjbSt5P0KHwzfWC8pT9Rdt/UzQDCPMFFPT66P2F7vYaT1T4BF8esKzI=" target="_blank">
Overdue, Damaged, Missing, or Lost Materials</a> guide. We start with a verbal consultation with the Circulation Supervisor which is normally where the process ends. But, we do offer a Written Appeal if they aren’t satisfied with the response.
<u></u><u></u></p>
<p class="x_MsoNormal"> <u></u><u></u></p>
<p class="x_MsoNormal">Thanks,<u></u><u></u></p>
<p class="x_MsoNormal">Erica <u></u><u></u></p>
<p class="x_MsoNormal"> <u></u><u></u></p>
<p class="x_MsoNormal">------------------------------------------------------------------<u></u><u></u></p>
<p class="x_MsoNormal">Erica Coe (<i>she, her, hers</i>)<u></u><u></u></p>
<p class="x_MsoNormal">Dean of Libraries, Tutoring, and College Success<u></u><u></u></p>
<p class="x_MsoNormal">Olympic College <u></u><u></u></p>
<p class="x_MsoNormal"> <u></u><u></u></p>
<p class="x_MsoNormal"> <u></u><u></u></p>
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<p class="x_MsoNormal"><b>From:</b> LIBRARYDIR <<a href="mailto:librarydir-bounces@lists.ctc.edu" target="_blank">librarydir-bounces@lists.ctc.edu</a>>
<b>On Behalf Of </b>Claire Murata via LIBRARYDIR<br>
<b>Sent:</b> Monday, May 20, 2024 11:58 AM<br>
<b>To:</b> WACTC Library Directors <<a href="mailto:librarydir@lists.ctc.edu" target="_blank">librarydir@lists.ctc.edu</a>><br>
<b>Cc:</b> Claire Murata <<a href="mailto:claire.murata@edmonds.edu" target="_blank">claire.murata@edmonds.edu</a>><br>
<b>Subject:</b> [EXTERNAL] - [LIBRARYDIR] Appeals?<u></u><u></u></p>
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<p class="x_MsoNormal"> <u></u><u></u></p>
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<p class="x_MsoNormal" style="background:rgb(255,204,102)"><span style="font-size:12pt; font-family:Arial,sans-serif; color:black">CAUTION: This email came from a non-OC system or external source. Beware of phishing and social engineering!</span><u></u><u></u></p>
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<p class="x_MsoNormal"> <u></u><u></u></p>
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<p class="x_MsoNormal">Hi all, <u></u><u></u></p>
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<p class="x_MsoNormal"> <u></u><u></u></p>
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<p class="x_MsoNormal">I hope your day is going well. <u></u><u></u></p>
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<p class="x_MsoNormal"> <u></u><u></u></p>
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<p class="x_MsoNormal">Do you have an appeals process where the criteria (for getting a lost item fee) are spelled out in a public place? <u></u><u></u></p>
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<p class="x_MsoNormal"> <u></u><u></u></p>
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<p class="x_MsoNormal">Our appeals process hasn't been formalized and our students don't know they can appeal a fine (for having lost an item). I think in the past, the circulation manager would listen to a student's story and then decide whether to forgive
the fine. I'm hoping to standardize the criteria and publish them on the website. What do you think? Am I missing something? Thanks, Claire<br clear="all">
<u></u><u></u></p>
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<p class="x_MsoNormal"> <u></u><u></u></p>
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<p class="x_MsoNormal"><b>Claire Murata, MLIS</b><br>
Associate Dean, Library and Learning Resources <u></u><u></u></p>
<div>
<p class="x_MsoNormal">she/her<br>
Edmonds College<br>
20000 68th Ave. W., Lynnwood WA 98036 | <a href="http://edmonds.edu/" originalsrc="http://edmonds.edu/" shash="bJXHsAJ0s0yOHzWfTfJZ9K38H7naz6f6mUQIGoJsI7lBB2f3NJY6teYDgMT8xOQ5C66x7sAX0kdiUwa7QNnB/xamkm2kI0g33kdhA/JrI5flbFlqARnTLh2TnmPV8tOq8gv7jiAeYxeZmVIrYfCTwHAEKULlkLHDX1922LU7PTU=" target="_blank">
edmonds.edu</a><br>
<a href="mailto:claire.murata@edmonds.edu" target="_blank">claire.murata@edmonds.edu</a> | (425) 640-1522
<u></u><u></u></p>
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