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<div><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">I'm very appreciative of this feedback!</span></div>
<div class="elementToProof"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);"><br>
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<div class="elementToProof"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">Our AVP of Institutional Effectiveness confirmed for me that we are
<i>technically </i>approved for distance education, so I'd be hesitant to move towards a purely first-come, first-served model a la Columbia Basin. Something closer to BTC might work for us, as long as we're strict about limited hold periods.</span></div>
<div class="elementToProof"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);"><br>
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<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" style="font-size:11pt" color="#000000"><b>From:</b> North, Sarah <snorth@columbiabasin.edu><br>
<b>Sent:</b> Thursday, November 30, 2023 3:29 PM<br>
<b>To:</b> WACTC Library Directors <librarydir@lists.ctc.edu><br>
<b>Cc:</b> DeSure, Pearl <Pearl.DeSure@cptc.edu><br>
<b>Subject:</b> RE: laptop lending</font>
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<p class="x_MsoNormal">I read this email to my Circ Manager and she asked if I had written two quarters ago.
<span style="font-family:"Segoe UI Emoji",sans-serif">😃</span> You’ve just described the exact situation we had found ourselves in last Spring.</p>
<p class="x_MsoNormal"> </p>
<p class="x_MsoNormal">We <i>did</i> make the decision to move to a first-come, first-served basis. We could no longer manage the burden of holds, communication, lapsed holds, waitlists, etc. (Our waitlist was topping 50 people at one point and settled into
about 20 people or so last year.)</p>
<p class="x_MsoNormal"> </p>
<ul type="disc" style="margin-top:0in">
<li class="x_MsoListParagraph" style="margin-left:0in">We moved our laptops away from a quarter-long loan to a 1 month check-out, with a 1 week grace period for late fines and a built-in forgiveness for the first fine.
</li><li class="x_MsoListParagraph" style="margin-left:0in">We no longer maintain a waitlist or place laptops on hold. If we are out of month-long laptops, we have a handful of laptops on a 1 week loan. We loan those and encourage students to check back for month-long
laptops and/or direct students to our computer lab.</li><li class="x_MsoListParagraph" style="margin-left:0in">For the most part, this has proved successful for us this quarter!</li></ul>
<p class="x_MsoListParagraph"> </p>
<p class="x_MsoNormal">The most important thing that makes this work for us is a deep understanding and training on the equity issues facing our students. Everyone on my team is encouraged to make exceptions, extend due dates, and waive fines as necessary if
students express any difficulty adhering to the due date.</p>
<p class="x_MsoNormal"> </p>
<p class="x_MsoNormal">I really struggled with making this change since we do have students who live long distances from us, but ultimately since we’re not an established distance education school, we felt that dealing with those situations on a case-by-case
basis was less of an administrative burden on us than what we were doing.<br>
<br>
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<p class="x_MsoNormal">I hope this helps!</p>
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<p class="x_MsoNormal"><span style="font-size:12.0pt; font-family:"Times New Roman",serif; color:black"><br>
</span><b><span style="font-size:12.0pt; font-family:"Helvetica",sans-serif; color:#00457C">Sarah E. North, MLIS, Ed.S</span></b><span style="font-size:12.0pt; font-family:"Times New Roman",serif; color:black"><br>
</span><b><span style="font-size:12.0pt; font-family:"Helvetica",sans-serif; color:#6AB2E2">Director for Library Services<br>
</span></b><span style="font-size:12.0pt; font-family:"Helvetica",sans-serif; color:#58595B">Direct: 509.542.4894, x2294</span></p>
<p class="x_MsoNormal"><span style="font-size:12.0pt; font-family:"Helvetica",sans-serif; color:#58595B">Main: 509.542.4887, x2287<br>
2600 N. 20th Ave. Pasco, WA 99301</span></p>
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<p class="x_MsoNormal"><b>From:</b> LIBRARYDIR <librarydir-bounces@lists.ctc.edu>
<b>On Behalf Of </b>DeSure, Pearl via LIBRARYDIR<br>
<b>Sent:</b> Thursday, November 30, 2023 2:06 PM<br>
<b>To:</b> WACTC Library Directors <librarydir@lists.ctc.edu><br>
<b>Cc:</b> DeSure, Pearl <Pearl.DeSure@cptc.edu><br>
<b>Subject:</b> [LIBRARYDIR] laptop lending</p>
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<p class="x_MsoNormal" style="line-height:12.0pt; background:#FFEB9C"><b><span style="font-size:10.0pt; color:#9C6500">CAUTION:</span></b><span style="font-size:10.0pt; color:black"> This email originated outside Columbia Basin College. Do not click links or
open attachments unless you know the content is safe. Questions? Call the TS Helpdesk at x2353 or email
<a href="mailto:tshelp@columbiabasin.edu">tshelp@columbiabasin.edu</a>.</span></p>
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<p class="x_MsoNormal"><span style="font-size:12.0pt; font-family:"Aptos",sans-serif; color:black">Hi all,</span></p>
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<p class="x_MsoNormal"><span style="font-size:12.0pt; font-family:"Aptos",sans-serif; color:black">For those who lend out laptops, how do you manage it when demand exceeds supply?</span></p>
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<p class="x_MsoNormal"><span style="font-size:12.0pt; font-family:"Aptos",sans-serif; color:black"> </span></p>
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<p class="x_MsoNormal"><span style="font-size:12.0pt; font-family:"Aptos",sans-serif; color:black">Students are allowed to place laptops on hold and the list fills up quickly. This quarter we had 30+ students who requested a laptop when none were available.
They will be prioritized for next quarter after they confirm they are still interested in borrowing one.</span></p>
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<p class="x_MsoNormal"><span style="font-size:12.0pt; font-family:"Aptos",sans-serif; color:black">This whole process has gotten unwieldy with the amount of communication involved. We're trying to make it as equitable as possible but are finding we have to
contact students multiple times to pick up their equipment, confirm interest for the following quarter, etc.</span></p>
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<p class="x_MsoNormal"><span style="font-size:12.0pt; font-family:"Aptos",sans-serif; color:black">We're considering moving to a first-come, first-served model, or at least a cap on the waitlist, but I'm concerned about knock-off effects (i.e. students who
live far away, who don't know about laptops in time, etc.). This would be a pretty drastic change so we wouldn't implement it until Spring Quarter. If anyone has any ideas or has had more success with their own processes, I'm very open to hearing them!</span></p>
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<p class="x_MsoNormal"><span style="font-size:12.0pt; font-family:"Aptos",sans-serif; color:black">Thank you,<br>
Pearl</span></p>
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<p class="x_MsoNormal"><span style="font-size:12.0pt; color:#343433; background:white">Pearl DeSure</span><span style="font-size:12.0pt; font-family:"Aptos",sans-serif; color:black"><br>
</span><span style="font-size:12.0pt; color:#343433; background:white">Faculty Librarian</span></p>
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<p class="x_MsoNormal"><span style="font-size:12.0pt; color:#343433">Clover Park Technical College</span></p>
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</span><span style="font-size:12.0pt; color:#343433; background:white">4500 Steilacoom Blvd. SW</span><span style="font-size:12.0pt; font-family:"Aptos",sans-serif; color:#343433"><br>
</span><span style="font-size:12.0pt; color:#343433; background:white">Lakewood, WA 98499</span><span style="font-size:12.0pt; font-family:"Aptos",sans-serif; color:black"><br>
</span><span style="font-size:12.0pt; color:#343433; background:white">T: </span>
<u><span style="font-size:12.0pt; color:#502D7F; background:white"><a href="tel:253.589.6067" title="tel:253.589.6067"><span style="color:#502D7F">253.589.6067</span></a></span></u><span style="font-size:12.0pt; font-family:"Aptos",sans-serif; color:black"><br>
</span><span style="font-size:12.0pt; color:#343433; background:white">Educating tomorrow's workforce.</span></p>
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<p class="x_MsoNormal" align="center" style="text-align:center"><span style="font-size:12.0pt; font-family:"Aptos",sans-serif; color:black">"Great things are done by a series of small things brought together."</span></p>
<p class="x_MsoNormal" align="center" style="text-align:center"><span style="font-size:12.0pt; font-family:"Aptos",sans-serif; color:black">Vincent van Gogh</span></p>
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