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<p class="MsoNormal">I read this email to my Circ Manager and she asked if I had written two quarters ago.
<span style="font-family:"Segoe UI Emoji",sans-serif">😃</span> You’ve just described the exact situation we had found ourselves in last Spring.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">We <i>did</i> make the decision to move to a first-come, first-served basis. We could no longer manage the burden of holds, communication, lapsed holds, waitlists, etc. (Our waitlist was topping 50 people at one point and settled into about
20 people or so last year.)<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo1">We moved our laptops away from a quarter-long loan to a 1 month check-out, with a 1 week grace period for late fines and a built-in forgiveness for the first fine.
<o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo1">We no longer maintain a waitlist or place laptops on hold. If we are out of month-long laptops, we have a handful of laptops on a 1 week loan. We loan those and encourage students
to check back for month-long laptops and/or direct students to our computer lab.<o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo1">For the most part, this has proved successful for us this quarter!<o:p></o:p></li></ul>
<p class="MsoListParagraph"><o:p> </o:p></p>
<p class="MsoNormal">The most important thing that makes this work for us is a deep understanding and training on the equity issues facing our students. Everyone on my team is encouraged to make exceptions, extend due dates, and waive fines as necessary if
students express any difficulty adhering to the due date.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I really struggled with making this change since we do have students who live long distances from us, but ultimately since we’re not an established distance education school, we felt that dealing with those situations on a case-by-case
basis was less of an administrative burden on us than what we were doing.<br>
<br>
<o:p></o:p></p>
<p class="MsoNormal">I hope this helps!<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><a href="https://www.columbiabasin.edu/" target="_blank"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;text-decoration:none"><img border="0" width="200" height="176" style="width:2.0833in;height:1.8333in" id="Picture_x0020_1" src="cid:image001.png@01DA23A1.F32424F0" alt="Visit the CBC Website"></span></a><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><br>
</span><b><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#00457C">Sarah E. North, MLIS, Ed.S</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><br>
</span><b><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#6AB2E2">Director for Library Services<br>
</span></b><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#58595B">Direct: 509.542.4894, x2294<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#58595B">Main: 509.542.4887, x2287<br>
2600 N. 20th Ave. Pasco, WA 99301<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#58595B">Pronouns: she/her/ella</span><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><a href="https://www.facebook.com/columbiabasincollege" target="_blank"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;text-decoration:none"><img border="0" width="29" height="29" style="width:.3in;height:.3in" id="Picture_x0020_2" src="cid:image002.png@01DA23A1.F32424F0" alt="Follow CBC on Facebook"></span></a><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"> </span><a href="https://www.instagram.com/cbcollege" target="_blank"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;text-decoration:none"><img border="0" width="29" height="29" style="width:.3in;height:.3in" id="Picture_x0020_3" src="cid:image003.png@01DA23A1.F32424F0" alt="Follow CBC on Instagram"></span></a><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"> </span><a href="https://www.twitter.com/cbcollege" target="_blank"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;text-decoration:none"><img border="0" width="29" height="29" style="width:.3in;height:.3in" id="Picture_x0020_4" src="cid:image004.png@01DA23A1.F32424F0" alt="Follow CBC on Twitter"></span></a><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"> </span><a href="https://www.youtube.com/columbiabasincollege" target="_blank"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;text-decoration:none"><img border="0" width="29" height="29" style="width:.3in;height:.3in" id="Picture_x0020_5" src="cid:image005.png@01DA23A1.F32424F0" alt="Follow CBC on YouTube"></span></a><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"> </span><a href="https://www.snapchat.com/add/cbchawkssnaps" target="_blank"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;text-decoration:none"><img border="0" width="29" height="29" style="width:.3in;height:.3in" id="Picture_x0020_6" src="cid:image006.png@01DA23A1.F32424F0" alt="Follow CBC on Snapchat"></span></a><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">
<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><img border="0" width="344" height="30" style="width:3.5833in;height:.3083in" id="Picture_x0020_7" src="cid:image007.png@01DA23A1.F32424F0" alt="We All Soar Together"></span><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><img border="0" width="624" height="30" style="width:6.5in;height:.3083in" id="Picture_x0020_8" src="cid:image008.jpg@01DA23A1.F32424F0"><o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><b>From:</b> LIBRARYDIR <librarydir-bounces@lists.ctc.edu> <b>
On Behalf Of </b>DeSure, Pearl via LIBRARYDIR<br>
<b>Sent:</b> Thursday, November 30, 2023 2:06 PM<br>
<b>To:</b> WACTC Library Directors <librarydir@lists.ctc.edu><br>
<b>Cc:</b> DeSure, Pearl <Pearl.DeSure@cptc.edu><br>
<b>Subject:</b> [LIBRARYDIR] laptop lending<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal" style="line-height:12.0pt;background:#FFEB9C"><b><span style="font-size:10.0pt;color:#9C6500">CAUTION:</span></b><span style="font-size:10.0pt;color:black"> This email originated outside Columbia Basin College. Do not click links or open
attachments unless you know the content is safe. Questions? Call the TS Helpdesk at x2353 or email
<a href="mailto:tshelp@columbiabasin.edu">tshelp@columbiabasin.edu</a>.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Aptos",sans-serif;color:black">Hi all,</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Aptos",sans-serif;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Aptos",sans-serif;color:black">For those who lend out laptops, how do you manage it when demand exceeds supply?<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Aptos",sans-serif;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Aptos",sans-serif;color:black">Students are allowed to place laptops on hold and the list fills up quickly. This quarter we had 30+ students who requested a laptop when none were available. They
will be prioritized for next quarter after they confirm they are still interested in borrowing one.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Aptos",sans-serif;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Aptos",sans-serif;color:black">This whole process has gotten unwieldy with the amount of communication involved. We're trying to make it as equitable as possible but are finding we have to contact
students multiple times to pick up their equipment, confirm interest for the following quarter, etc.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Aptos",sans-serif;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Aptos",sans-serif;color:black">We're considering moving to a first-come, first-served model, or at least a cap on the waitlist, but I'm concerned about knock-off effects (i.e. students who live
far away, who don't know about laptops in time, etc.). This would be a pretty drastic change so we wouldn't implement it until Spring Quarter. If anyone has any ideas or has had more success with their own processes, I'm very open to hearing them!<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Aptos",sans-serif;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Aptos",sans-serif;color:black">Thank you,<br>
Pearl<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Aptos",sans-serif;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:#343433;background:white">Pearl DeSure</span><span style="font-size:12.0pt;font-family:"Aptos",sans-serif;color:black"><br>
</span><span style="font-size:12.0pt;color:#343433;background:white">Faculty Librarian</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:#343433">Clover Park Technical College</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:#343433"><a href="https://cptc.libguides.com/library" title="https://cptc.libguides.com/library">Library/Learning Resource Center</a></span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:#343433;background:white">Building 15, rm. 113A</span><span style="font-size:12.0pt;font-family:"Aptos",sans-serif;color:black"><br>
</span><span style="font-size:12.0pt;color:#343433;background:white">4500 Steilacoom Blvd. SW</span><span style="font-size:12.0pt;font-family:"Aptos",sans-serif;color:#343433"><br>
</span><span style="font-size:12.0pt;color:#343433;background:white">Lakewood, WA 98499</span><span style="font-size:12.0pt;font-family:"Aptos",sans-serif;color:black"><br>
</span><span style="font-size:12.0pt;color:#343433;background:white">T: </span><u><span style="font-size:12.0pt;color:#502D7F;background:white"><a href="tel:253.589.6067" title="tel:253.589.6067"><span style="color:#502D7F">253.589.6067</span></a></span></u><span style="font-size:12.0pt;font-family:"Aptos",sans-serif;color:black"><br>
</span><span style="font-size:12.0pt;color:#343433;background:white">Educating tomorrow's workforce.</span><o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Aptos",sans-serif;color:black">"Great things are done by a series of small things brought together."</span><o:p></o:p></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Aptos",sans-serif;color:black">Vincent van Gogh</span><o:p></o:p></p>
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